Re1000002: Setting up shop

This WebDNA talk-list message is from

1997


It keeps the original formatting.
numero = 10236
interpreted = N
texte = >>Whoa! I hope I don't have major problems with WebCatalog. I wouldn't want >>you to talk about me like that behind my back. tsk. tsk. > >Now that's the odd thing; our customers who have problems/bugs/questions >end up being our best supporters, because we fix the problems and the >customer is happy and we all get a better product out of it. But this guy >was just ranting without actually having a problem (or owning any >products). I wish he did have some bug to report, because then I'd be >able to do something about it. > >I mean jeez, we rebuilt SiteEdit Pro for him so it could handle Japanese >characters, and we never advertised that it would work in Japan. I just >get frustrated because I want to spend more time helping our paying >customers rather than messing with this stuff.Sounds resonable enough to me. But...I have heard other folks disappointed that they had purchased WebCatalog only and found they couldn't do everything advertised. I know, I know, you've since fixed it but from what this guy told me, they had spent so much time trying to figure out how to make the thing work they were too late to get a refund. Now they're using iCat...--BenWebWright, Inc. Make a Presence. (409) 268-3022 Associated Messages, from the most recent to the oldest:

    
  1. Re1000002: Setting up shop (ben 1997)
>>Whoa! I hope I don't have major problems with WebCatalog. I wouldn't want >>you to talk about me like that behind my back. tsk. tsk. > >Now that's the odd thing; our customers who have problems/bugs/questions >end up being our best supporters, because we fix the problems and the >customer is happy and we all get a better product out of it. But this guy >was just ranting without actually having a problem (or owning any >products). I wish he did have some bug to report, because then I'd be >able to do something about it. > >I mean jeez, we rebuilt SiteEdit Pro for him so it could handle Japanese >characters, and we never advertised that it would work in Japan. I just >get frustrated because I want to spend more time helping our paying >customers rather than messing with this stuff.Sounds resonable enough to me. But...I have heard other folks disappointed that they had purchased WebCatalog only and found they couldn't do everything advertised. I know, I know, you've since fixed it but from what this guy told me, they had spent so much time trying to figure out how to make the thing work they were too late to get a refund. Now they're using iCat...--BenWebWright, Inc. Make a Presence. (409) 268-3022 ben

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