Re: WebMerchant when CC network is down - bug?
This WebDNA talk-list message is from 1998
It keeps the original formatting.
numero = 16460
interpreted = N
texte = >>Is there a way for WebMerchant to intercept orders that are problems >>only when the CC network is down. I see that MacAuthorize returns a >>pending message. But WebMerchant processes it as a problem order and >>sends the problem message to the customer. Is there a way for >>WebMerchant to intercept this pending message and put the order into a >>special waiting for CC network folder (to avoid it retrying it >>repeatedly until network back up). > >The just-released 2.1 version should do this already. It repeatedly >re-tries the order when certain known error messages, such as 'Pending', >get returned. > >Grant Hulbert, V.P. Engineering | ==== eCommerce for the Rest of Us ====I appear to have found a problem with resubmitting pending carts. Yesterday, I had a single transaction processed 11 time SUCCESSFULLY, becuase WebMerchant submitted it 11 times before it figured out that it was actually approved and duplicated.Here is my WebMerchant error log (notice there are 16 Pending errors, not 11):03/05/98 12:46:34 *** Finished processing order file. 03/05/98 13:48:36 Moving order file to completed folder. 03/05/98 13:48:36 *** Finished processing order file. 03/05/98 14:27:25 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:31:41 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:34:07 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:36:34 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:39:23 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:41:32 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:43:53 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:46:02 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:48:12 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:50:21 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:52:37 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:54:56 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:57:11 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:59:30 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 15:01:39 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 15:04:18 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 15:05:29 297195235465989: There was an error in the payment: !Duplicate Transaction 03/05/98 15:05:29 Moving Order to Problem folder.And on the MacAuthorize Hub (2.3c), I had 11 APPROVED transactions for the CC order in that order file (bad, very bad). I had Reject Duplicate Transactions turned ON in the Hub Prefs, so even if WebMerchant submitted it multiple times, the hub should have rejected it. This appears to be a bug in the Hub.In any case, there appears to be some kind of communication problem between Macauthorize and Webmerchant, because Webmerchant thought that an error was returned, when in fact the order was approvedI have already faxed my Hub diagnostics to Tellan (all 46 pages of it), and am copying them on this email. I hope this problem gets resolved quickly.Thanks,Dale ________________________ ______________________________ | Dale LaFountain | mailto:dalel@dhorse.com | | MIS Director,WebMaster | web: http://www.dhorse.com/ | | Dark Horse Comics, Inc.|Phone: 503-652-8815 x324 | \_________ID97___________|______________________________/
Associated Messages, from the most recent to the oldest:
| |
- Re: WebMerchant when CC network is down - bug? (Dale LaFountain 1998)
|
>>Is there a way for WebMerchant to intercept orders that are problems >>only when the CC network is down. I see that MacAuthorize returns a >>pending message. But WebMerchant processes it as a problem order and >>sends the problem message to the customer. Is there a way for >>WebMerchant to intercept this pending message and put the order into a >>special waiting for CC network folder (to avoid it retrying it >>repeatedly until network back up). > >The just-released 2.1 version should do this already. It repeatedly >re-tries the order when certain known error messages, such as 'Pending', >get returned. > >Grant Hulbert, V.P. Engineering | ==== eCommerce for the Rest of Us ====I appear to have found a problem with resubmitting pending carts. Yesterday, I had a single transaction processed 11 time SUCCESSFULLY, becuase WebMerchant submitted it 11 times before it figured out that it was actually approved and duplicated.Here is my WebMerchant error log (notice there are 16 Pending errors, not 11):03/05/98 12:46:34 *** Finished processing
order file. 03/05/98 13:48:36 Moving
order file to completed folder. 03/05/98 13:48:36 *** Finished processing
order file. 03/05/98 14:27:25 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:31:41 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:34:07 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:36:34 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:39:23 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:41:32 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:43:53 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:46:02 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:48:12 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:50:21 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:52:37 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:54:56 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:57:11 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 14:59:30 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 15:01:39 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 15:04:18 Warning: MacAuthorize returned error Pending on order file 297195235465989. Will attempt again later. 03/05/98 15:05:29 297195235465989: There was an error in the payment: !Duplicate Transaction 03/05/98 15:05:29 Moving Order to Problem folder.And on the MacAuthorize Hub (2.3c), I had 11 APPROVED transactions for the CC order in that
order file (bad, very bad). I had Reject Duplicate Transactions turned ON in the Hub Prefs, so even if WebMerchant submitted it multiple times, the hub should have rejected it. This appears to be a bug in the Hub.In any case, there appears to be some kind of communication problem between Macauthorize and Webmerchant, because Webmerchant thought that an error was returned, when in fact the order was approvedI have already faxed my Hub diagnostics to Tellan (all 46 pages of it), and am copying them on this email. I hope this problem gets resolved quickly.Thanks,Dale ________________________ ______________________________ | Dale LaFountain | mailto:dalel@dhorse.com | | MIS Director,WebMaster | web: http://www.dhorse.com/ | | Dark Horse Comics, Inc.|Phone: 503-652-8815 x324 | \_________ID97___________|______________________________/
Dale LaFountain
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