Re: OH CRAP!!!!!- Template not found error!!!
This WebDNA talk-list message is from 1999
It keeps the original formatting.
numero = 23432
interpreted = N
texte = >>> OK, here's a new one- >>> >>> I've now had two customers inform me that they've been unable to order off >>> of one of my sites. The only thing I've done is add Firesite plugin this >>> last Thursday. Here's the setup: >>> >>> Web* 3.0.2 >>> WebCat 3.0.4b5 >>> Clearway Thread Tweaker >>> Nitro 2.2 >>> Firesite 2.5 (G3) >>> >>> Here's what one customer reports: >>> >>> I go to the catalog screen and click the add to cart button. The >>> next screen that loads says: >>> >>> Error: template 'MegaHost Server:WebSTAR 3.0.2:MegaStore:results.tpl' >>> not found >> >> >> OK, I did some diggin and found that the WebCat acgi had been updated about >> a week ago and had the default RAM values (about 2600K) - I usually give it >> about 50MB. Would this cause the problem I've experienced???? >> >> Thanks, >> >> > > This is definitely a FireSite problem. I was able to reproduce the problem > with Netscape 3.0.1 on my dialup account. I've removed FireSite PI and > customers can order again without problems. This blows, I was loving the > acceleration to dollar ratio I was getting here... > > My question- does FireSite need to be installed on both the Regular and SSL > servers for it to work properly??? If not, what the hell is going on????? > > > -will > [tigernet technologies, inc.] > L_______[www.tigernet.net] > L________e-commerce specialistsNot having enough RAM allocated is definitely a problem, but probably not the cause of this particular issue.You definitely do NOT want to put Firesite on your SSL server. It's not intended to work there.This is only a Firesite problem in that you don't have it or your site configured correctly to use Webcat. We have used several versions of Firesite and Webcat together for over a year without these problems. Don't worry, the problem should be easy to locate and fix.Check the paths defined in your templates to make sure they are relative or root relative to the site folders you defined in Firesite. By that I mean that your site folder is now the root as far as Webcat is concerned. So a link referencing /MegaStore/results.tpl is looking for a folder called Megastore in your site folder. If MegaStore IS your site folder name, then you just need to remove that part from the href in the template.You also need to have an alias of your Webcatalog folder in each site folder so Webcat can find it's files.Firesite is indeed very cool once you get things set up. The Multimedia Edition is even better, if you can afford it.If you need more help with Firesite, the people over on the Firesite-talk list are very helpful as well.Good luck,Dale ________________________ ______________________________ | Dale LaFountain | mailto:dalel@dhorse.com | | IT Director, WebMaster | http://www.dhorse.com/ | | Dark Horse Comics, Inc.|Phone: 503-652-8815 x324 | \________________________|______________________________/
Associated Messages, from the most recent to the oldest:
>>> OK, here's a new one- >>> >>> I've now had two customers inform me that they've been unable to order off >>> of one of my sites. The only thing I've done is add Firesite plugin this >>> last Thursday. Here's the setup: >>> >>> Web* 3.0.2 >>> WebCat 3.0.4b5 >>> Clearway Thread Tweaker >>> Nitro 2.2 >>> Firesite 2.5 (G3) >>> >>> Here's what one customer reports: >>> >>> I go to the catalog screen and click the add to cart button. The >>> next screen that loads says: >>> >>> Error: template 'MegaHost Server:WebSTAR 3.0.2:MegaStore:results.tpl' >>> not found >> >> >> OK, I did some diggin and found that the WebCat acgi had been updated about >> a week ago and had the default RAM values (about 2600K) - I usually give it >> about 50MB. Would this cause the problem I've experienced???? >> >> Thanks, >> >> > > This is definitely a FireSite problem. I was able to reproduce the problem > with Netscape 3.0.1 on my dialup account. I've removed FireSite PI and > customers can order again without problems. This blows, I was loving the > acceleration to dollar ratio I was getting here... > > My question- does FireSite need to be installed on both the Regular and SSL > servers for it to work properly??? If not, what the hell is going on????? > > > -will > [tigernet technologies, inc.] > L_______[www.tigernet.net] > L________e-commerce specialistsNot having enough RAM allocated is definitely a problem, but probably not the cause of this particular issue.You definitely do NOT want to put Firesite on your SSL server. It's not intended to work there.This is only a Firesite problem in that you don't have it or your site configured correctly to use Webcat. We have used several versions of Firesite and Webcat together for over a year without these problems. Don't worry, the problem should be easy to locate and fix.Check the paths defined in your templates to make sure they are relative or root relative to the site folders you defined in Firesite. By that I mean that your site folder is now the root as far as Webcat is concerned. So a link referencing /MegaStore/results.tpl is looking for a folder called Megastore in your site folder. If MegaStore IS your site folder name, then you just need to remove that part from the href in the template.You also need to have an alias of your Webcatalog folder in each site folder so Webcat can find it's files.Firesite is indeed very cool once you get things set up. The Multimedia Edition is even better, if you can afford it.If you need more help with Firesite, the people over on the Firesite-
Talk List are very helpful as well.Good luck,Dale ________________________ ______________________________ | Dale LaFountain | mailto:dalel@dhorse.com | | IT Director, WebMaster | http://www.dhorse.com/ | | Dark Horse Comics, Inc.|Phone: 503-652-8815 x324 | \________________________|______________________________/
Dale LaFountain
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