Re: Satisfy Me ! was: Why can't support be satisfying to
This WebDNA talk-list message is from 2000
It keeps the original formatting.
numero = 26029
interpreted = N
texte = on 1/10/00 11:40 AM, Donovan Rittenbach at donovan@nekomedia.com wrote:>
that the ORIGINAL PCS people would have to answer (because SM tech support > people dont know the underlying code or don't know it as well). So it would > more like 5 or 6 well thought out messages a day maybe from experts to the > actual Webcatalog programmers, this would remove the programmers from having > to read through the sometimes very lengthy messages on here with the bottom > line of how to I use this tag which should not be a question for the > programmers, but rather for the tech support people.> > > That makes sense. But why set up a whole list for that? Why not > just ask the programmers directly? Also, will the programmers no > longer answer the newbies? > > Sorry, just things to consider, this being totally theoretical of course, > DonovanHey, your new questions are beyond me. Personally I would hope that SM tech support people, if reading a question they cant answer, would run off and ask someone or forward it to someone that could. But that is just me :)I don't think the actual programmers really have the time to answer directly all newbie questions, I personally would love to see a) current bugs/problems fixed in WC 3.x and b) work/beta on WebCat 4 at some point in time :) If that means I can only ask questions to SM support staff and wait an extra DAY OR TWO (any longer is pointless), for a programmer to answer something they can not, then that would be fine... As it is, questions are not answered (except by the experts on the list) fully, and little seems to be happening otherwise...Just my thoughts :)J. Lane ------------------------------------------------------------- Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server. To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to
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on 1/10/00 11:40 AM, Donovan Rittenbach at donovan@nekomedia.com wrote:> that the ORIGINAL PCS people would have to answer (because SM tech support > people dont know the underlying code or don't know it as well). So it would > more like 5 or 6 well thought out messages a day maybe from experts to the > actual Webcatalog programmers, this would remove the programmers from having > to read through the sometimes very lengthy messages on here with the bottom > line of how to I use this tag which should not be a question for the > programmers, but rather for the tech support people.> > > That makes sense. But why set up a whole list for that? Why not > just ask the programmers directly? Also, will the programmers no > longer answer the newbies? > > Sorry, just things to consider, this being totally theoretical of course, > DonovanHey, your new questions are beyond me. Personally I would hope that SM tech support people, if reading a question they cant answer, would run off and ask someone or forward it to someone that could. But that is just me :)I don't think the actual programmers really have the time to answer directly all newbie questions, I personally would love to see a) current bugs/problems fixed in WC 3.x and b) work/beta on WebCat 4 at some point in time :) If that means I can only ask questions to SM support staff and wait an extra DAY OR TWO (any longer is pointless), for a programmer to answer something they can not, then that would be fine... As it is, questions are not answered (except by the experts on the list) fully, and little seems to be happening otherwise...Just my thoughts :)J. Lane ------------------------------------------------------------- Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server. To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to
J Lane
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