Duplicate order authorization attempts

This WebDNA talk-list message is from

2001

It keeps the original formatting. numero = 38861
interpreted = N
texte = WebMerchant users...I have a client whose site sometimes executes authorization attempts to CyberCash for empty order files (header record only, most data missing, no item records) that have the same cart ID as orders that were previously processed (usually earlier the same day, sometimes weeks later) and may have either succeeded or failed the authorization.As far as I can tell, these empty order files are somehow getting created in the Orders folder, then the ProcessOrders trigger picks them up and attempts to process them. The result is either an already been processed error or a missing required data error.In either case, the order file ends up in the Problems folder - though for orders that previously succeeded the original order file is in the CompletedOrders folder. For those that failed previously, the file in the Problems folder has the original process date as the date created, and the latest failure date as the date modified.For the life of me, I can find no code anywhere that moves order files from the Problems folder back to the Orders folder, nor any code that creates order files in the Orders folder. Additionally, there is no order submitted email being generated, so these bad order files are not being submitted through normal means.I've been fighting this for a while now and am not making progress. Has anyone out there experienced similar problems? Any ideas on things to look for?Thanks,Brian-- <= Brian C. Fries, BrainScan Software http://www.brainscansoftware.com =>-------------------------------------------------------------This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://search.smithmicro.com/ Associated Messages, from the most recent to the oldest:

Duplicate order authorization attempts (Brian Fries 2001)

WebMerchant users...I have a client whose site sometimes executes authorization attempts to CyberCash for empty order files (header record only, most data missing, no item records) that have the same cart ID as orders that were previously processed (usually earlier the same day, sometimes weeks later) and may have either succeeded or failed the authorization.As far as I can tell, these empty order files are somehow getting created in the Orders folder, then the ProcessOrders trigger picks them up and attempts to process them. The result is either an already been processed error or a missing required data error.In either case, the order file ends up in the Problems folder - though for orders that previously succeeded the original order file is in the CompletedOrders folder. For those that failed previously, the file in the Problems folder has the original process date as the date created, and the latest failure date as the date modified.For the life of me, I can find no code anywhere that moves order files from the Problems folder back to the Orders folder, nor any code that creates order files in the Orders folder. Additionally, there is no order submitted email being generated, so these bad order files are not being submitted through normal means.I've been fighting this for a while now and am not making progress. Has anyone out there experienced similar problems? Any ideas on things to look for?Thanks,Brian-- <= Brian C. Fries, BrainScan Software http://www.brainscansoftware.com =>-------------------------------------------------------------This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://search.smithmicro.com/ Brian Fries

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Duplicate order authorization attempts

2001

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