Re: [WebDNA] Book/Ship Amounts Different

This WebDNA talk-list message is from

2008


It keeps the original formatting.
numero = 100778
interpreted = N
texte = Tana Adams wrote: > Hi, > > We just had a strange thing occur on four different orders. We use the > book/ship method and the booked amount was logged in the orders.db as a > different amount than the ship amount. I verified that the correct > amount (the book amount) was actually charged by Verisign. Nothing in > the WebCat code has changed but I don't see how this could be a Verisign > issue since the correct amount was charged and the book and ship have > the same auth number. Has anyone ever had this happen before? > > Thanks, > Tana Hi Tana, If the values were different.. is there any rhyme or reason to it? For example, the cart calculates taxes etc.. based on values in the products.db and inside the formulas.db (if available). Perhaps look at your taxabletotal,nontaxabletotal and other headers in the order admin (if that is what you are using) to see what products are being assessed in what way.... to see if that may be a factor. just a thought. It may simply be a display error. I haven't used the book/ship method for a while, but don't remember any issues when I have used it in the past. Donovan -- Donovan D. Brooke PH/FAX: 1 (608) 291-2024 ---------------------------------------------- VP WebDNA Software Corporation 16192 Coastal Highway Lewes, DE 19958 Associated Messages, from the most recent to the oldest:

    
  1. RE: [WebDNA] Book/Ship Amounts Different ("Tana Adams" 2008)
  2. Re: [WebDNA] Book/Ship Amounts Different (Donovan Brooke 2008)
  3. [WebDNA] Book/Ship Amounts Different ("Tana Adams" 2008)
Tana Adams wrote: > Hi, > > We just had a strange thing occur on four different orders. We use the > book/ship method and the booked amount was logged in the orders.db as a > different amount than the ship amount. I verified that the correct > amount (the book amount) was actually charged by Verisign. Nothing in > the WebCat code has changed but I don't see how this could be a Verisign > issue since the correct amount was charged and the book and ship have > the same auth number. Has anyone ever had this happen before? > > Thanks, > Tana Hi Tana, If the values were different.. is there any rhyme or reason to it? For example, the cart calculates taxes etc.. based on values in the products.db and inside the formulas.db (if available). Perhaps look at your taxabletotal,nontaxabletotal and other headers in the order admin (if that is what you are using) to see what products are being assessed in what way.... to see if that may be a factor. just a thought. It may simply be a display error. I haven't used the book/ship method for a while, but don't remember any issues when I have used it in the past. Donovan -- Donovan D. Brooke PH/FAX: 1 (608) 291-2024 ---------------------------------------------- VP WebDNA Software Corporation 16192 Coastal Highway Lewes, DE 19958 Donovan Brooke

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