Re: WebMerchant when CC network is down
This WebDNA talk-list message is from 1998
It keeps the original formatting.
numero = 16458
interpreted = N
texte = All of these issues are fixed in 2.1 so pending orders are continually processed until they are resolved. They are not handled as declined orders.John.>Is there a way for WebMerchant to intercept orders that are problems >only when the CC network is down. I see that MacAuthorize returns a >pending message. But WebMerchant processes it as a problem order and >sends the problem message to the customer. Is there a way for >WebMerchant to intercept this pending message and put the order into a >special waiting for CC network folder (to avoid it retrying it >repeatedly until network back up). > >We want this functionality to keep the customer from getting the problem >notice if it is really the CC network problem and a very temporary one. >My short term fix is to remove the problem notice to the customer >entirely, but this is alot more work for us for the 95% of problem cases >where the CC is really declined or fraudulent. > > >Also, in addition, would it be possible to have problem orders returned >to the shopping cart folder (or a copy of it)? That way a customer could >return to shopping and fix the invoice information without have to redo >all the searches and shopping cart choices. This is a huge barrier to >fixing the order. > >Thanks > >Sandy John A. Hill, V.P. Marketing Pacific Coast Software eCommerce / Web Developer Tools http://www.smithmicro.com
Associated Messages, from the most recent to the oldest:
All of these issues are fixed in 2.1 so pending orders are continually processed until they are resolved. They are not handled as declined orders.John.>Is there a way for WebMerchant to intercept orders that are problems >only when the CC network is down. I see that MacAuthorize returns a >pending message. But WebMerchant processes it as a problem order and >sends the problem message to the customer. Is there a way for >WebMerchant to intercept this pending message and put the order into a >special waiting for CC network folder (to avoid it retrying it >repeatedly until network back up). > >We want this functionality to keep the customer from getting the problem >notice if it is really the CC network problem and a very temporary one. >My short term fix is to remove the problem notice to the customer >entirely, but this is alot more work for us for the 95% of problem cases >where the CC is really declined or fraudulent. > > >Also, in addition, would it be possible to have problem orders returned >to the shopping cart folder (or a copy of it)? That way a customer could >return to shopping and fix the invoice information without have to redo >all the searches and shopping cart choices. This is a huge barrier to >fixing the order. > >Thanks > >Sandy John A. Hill, V.P. Marketing Pacific Coast Software eCommerce / Web Developer Tools http://www.smithmicro.com
John Hill
DOWNLOAD WEBDNA NOW!
Top Articles:
Talk List
The WebDNA community talk-list is the best place to get some help: several hundred extremely proficient programmers with an excellent knowledge of WebDNA and an excellent spirit will deliver all the tips and tricks you can imagine...
Related Readings:
[username],[password] for [authenticate] (2001)
Help formatting search results w/ table (1997)
method of payment (1997)
catagories (1997)
[WebDNA] Pinterest kinda site? (2013)
ShowIf inside formulas (1997)
Searching a field and returning the highest value (1997)
HELP WITH DATES (1997)
problems with WebCat-Plugin ()
PCS Frames (1997)
NetSplat and WebCat2 (1997)
html email again... (2001)
Summary search -- speed (1997)
Hierarchy of form/text/math variables (renamed thread) (2000)
Happy Halloween - Check out the pumpkin (2002)
Non WebDNA forms and timed popups... (2002)
Testing (2003)
OT: Weird table rendering w/ WebCat in Explorer (2005)
ListFiles Bug (1998)
Help!!!! (1997)