Re: InternetWeek E-Commerce article
This WebDNA talk-list message is from 1998
It keeps the original formatting.
numero = 17394
interpreted = N
texte = Don't underestimate the problems to 'help companies manage E-mail inquiriesfrom customers'If a small mid size company has 10 CS Reps, and you havecustomerservice@domain.com how do you distribute this mail evenly among thereps? How do you respond to email if any given Rep doesn't respond to in atimely manner? Should this email then forward to another rep? There are someBIG issues in making sure customer email is handles correctly is a mediumsize company.FWIW, I think you could do a really neat system with webcat to read CSemail, make replys (with Webcat doing the sending) and keeping records of itall. I just don't get how you would get the mail into webcat in the firstplace. Brian B. Burton BOFH--------------------------------------------------------------- MMT Solutions - Specializing in Online Shopping Solutions 973-808-8644 http://www.safecommerce.com---------->From: Pat McCormick
>To: WebDNA-Talk@smithmicro.com>Subject: InternetWeek E-Commerce article>Date: Wed, Apr 29, 1998, 3:25 AM>>>Compared with $80,000 packages which 'help companies manage E-mailinquiries>from customers' I am greatful for WebCat.>>Pat>
Associated Messages, from the most recent to the oldest:
Don't underestimate the problems to 'help companies manage E-mail inquiriesfrom customers'If a small mid size company has 10 CS Reps, and you havecustomerservice@domain.com how do you distribute this mail evenly among thereps? How do you respond to email if any given Rep doesn't respond to in atimely manner? Should this email then forward to another rep? There are someBIG issues in making sure customer email is handles correctly is a mediumsize company.FWIW, I think you could do a really neat system with webcat to read CSemail, make replys (with Webcat doing the sending) and keeping records of itall. I just don't get how you would get the mail into webcat in the firstplace. Brian B. Burton BOFH--------------------------------------------------------------- MMT Solutions - Specializing in Online Shopping Solutions 973-808-8644 http://www.safecommerce.com---------->From: Pat McCormick >To: WebDNA-Talk@smithmicro.com>Subject: InternetWeek E-Commerce article>Date: Wed, Apr 29, 1998, 3:25 AM>>>Compared with $80,000 packages which 'help companies manage E-mailinquiries>from customers' I am greatful for WebCat.>>Pat>
Brian B. Burton
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