Re: politeness (was Re: searches with dash...) Please Read
This WebDNA talk-list message is from 2000
It keeps the original formatting.
numero = 25951
interpreted = N
texte = > >I don't know the answer to that.> > Well then, who does have the answers? Is there anyone> at PCS who is actually going to stand up and take> responsibility for screw ups like this?I wish you had included the rest of my response. Because itdid address the question (contrary to my first sentence).Smith Micro has made some positive strides to deal with techsupport. However, Ken, you are in a unique position becauseyou've been using the program for a long time and bring upissues that can often be answered only by the developmentstaff. But the development staff needs to concentrate ondevelopment and cannot always follow this list closely.So, what are some possible solutions that help you (theWebDNA community), without overly taxing our developmentresources. Many issues are brought up and solved on the listwithout our intervention. What we need is a way to strainthe questions so that only those that represent truelyperplexing behavior, and do not represent design or howto issues, are brought to the attention on the developmentstaff.I outlined one way that we are approaching this in my lastmessage. But there are probably other ways as well. I havesome ideas in mind, but I'll sleep on them to make sure theymake sense, before discussing this further. In the meantime, please feel free to offer other suggestions. Tryinghard to remember that we have limited resources (as doeseveryone else). Thanks.John.-------------------------------------------------------------Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server.To end your Mail problems go to
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Associated Messages, from the most recent to the oldest:
> >I don't know the answer to that.> > Well then, who does have the answers? Is there anyone> at PCS who is actually going to stand up and take> responsibility for screw ups like this?I wish you had included the rest of my response. Because itdid address the question (contrary to my first sentence).Smith Micro has made some positive strides to deal with techsupport. However, Ken, you are in a unique position becauseyou've been using the program for a long time and bring upissues that can often be answered only by the developmentstaff. But the development staff needs to concentrate ondevelopment and cannot always follow this list closely.So, what are some possible solutions that help you (theWebDNA community), without overly taxing our developmentresources. Many issues are brought up and solved on the listwithout our intervention. What we need is a way to strainthe questions so that only those that represent truelyperplexing behavior, and do not represent design or howto issues, are brought to the attention on the developmentstaff.I outlined one way that we are approaching this in my lastmessage. But there are probably other ways as well. I havesome ideas in mind, but I'll sleep on them to make sure theymake sense, before discussing this further. In the meantime, please feel free to offer other suggestions. Tryinghard to remember that we have limited resources (as doeseveryone else). Thanks.John.-------------------------------------------------------------Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server.To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to
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