Re: Expert tech support ...
This WebDNA talk-list message is from 2000
It keeps the original formatting.
numero = 25998
interpreted = N
texte = At 5:22 PM 1/8/00, Kenneth Grome wrote: ... >> I would love to hear some constructive additions or enhancements to my >>proposal, or even a different proposal that would insure that the >>'experts' get their questions answered promptly from now on. >> >> Just remember, whatever you suggest will have to require very little >>time for PCS to implement and maintain. I think that's the key to a >>viable solution here. It seems like no matter what solution is proposed, >>it's going to have to save John, Jay and Grant some time -- so they can >>have a little extra time to respond to the specific questions which only >>they can answer ...Basically I think this is a good idea and I thank you for you efforts in coordinating this exploratory phase of this project.If the set of people who are allowed to post to the experts list is indeed small, and that they are indeed experts, then J-J-G would not have to wade through all the routine support stuff on the talk list. They would only have to deal with questions that are otherwise unanswerable. ie: if one of the experts doesn't know the answer, then only the developer would know the answer. And there would then be no excuse for not having prompt and detailed answers to questions and issues on the experts list.I think you need to keep the whole thing as simple as possible.And what you need, which I haven't seen so far (and I unserstand this is the weekend after MacWorld) is agreement and commitment from J-J-G.___Joe___------------------------------------------------------------- Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server. To end your Mail problems go to
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Associated Messages, from the most recent to the oldest:
At 5:22 PM 1/8/00, Kenneth Grome wrote: ... >> I would love to hear some constructive additions or enhancements to my >>proposal, or even a different proposal that would insure that the >>'experts' get their questions answered promptly from now on. >> >> Just remember, whatever you suggest will have to require very little >>time for PCS to implement and maintain. I think that's the key to a >>viable solution here. It seems like no matter what solution is proposed, >>it's going to have to save John, Jay and Grant some time -- so they can >>have a little extra time to respond to the specific questions which only >>they can answer ...Basically I think this is a good idea and I thank you for you efforts in coordinating this exploratory phase of this project.If the set of people who are allowed to post to the experts list is indeed small, and that they are indeed experts, then J-J-G would not have to wade through all the routine support stuff on the Talk List. They would only have to deal with questions that are otherwise unanswerable. ie: if one of the experts doesn't know the answer, then only the developer would know the answer. And there would then be no excuse for not having prompt and detailed answers to questions and issues on the experts list.I think you need to keep the whole thing as simple as possible.And what you need, which I haven't seen so far (and I unserstand this is the weekend after MacWorld) is agreement and commitment from J-J-G.___Joe___------------------------------------------------------------- Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server. To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to
Joseph D'Andrea
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