Re: Satisfy Me ! was: Why can't support be satisfying to
This WebDNA talk-list message is from 2000
It keeps the original formatting.
numero = 26023
interpreted = N
texte = on 1/10/00 8:57 AM, Donovan Rittenbach at donovan@nekomedia.com wrote:I think the major idea was to have a expert list that had ONLY questions that the ORIGINAL PCS people would have to answer (because SM tech support people dont know the underlying code or don't know it as well). So it would more like 5 or 6 well thought out messages a day maybe from experts to the actual Webcatalog programmers, this would remove the programmers from having to read through the sometimes very lengthy messages on here with the bottom line of how to I use this tag which should not be a question for the programmers, but rather for the tech support people.Just my 2 cents.Janet Lane> If there are 500 posting and say 4 tech support people, that is 125 > emails for each tech support person. That is all they can > hypothetically answer in one day. Now, say you split that up into > 250 tech support emails for the newbies and 250 for the non newbies. > The same amount of postings are occuring, and there are the same > amount of tech support people. Gosh, that doesn't make sense. > You've accomplished nothing. > > Okay, so better yet, say you know have an expert talk list with 150 > posts being made to it each day, and one tech support person. That > means that 25 of the expert talk list questions are not being > answered in one day. That means that within 5 days, the tech support > person is a full man day behind in a worse case scenario. > > The answer is MORE TECH SUPPORT, it would seem. How do you get that? > You get that by generating revenue. How do you get that? Marketing > and sales, something webcatalog is keenly poor at. If the sales > force is so inefficient that they call you back a week after a > request for work, and then when you say you got the job covered, then > they call you back twice anyways, you know somebody is spinning their > wheels, wasting their time, and not using a call management system. > > The marketing department, what's that?, can't even generate any > press/free advertising. The problem is, you could have the greatest > product in the world, but if you don't let people know about it, you > won't sell it. Its also why somebody like Microsoft can come in > with WebDNA as part of a new product line, and not get their ass sued > for trademark infringement(while simultaneously generating press > Microsoft tackles another little guy). > > So what does it boil down to? As with all businesses, it boils down > to cash flow. Which pacific coast doesn't have, and smith micro > hasn't provided. Why? Beats me, when you are talking about the > single greatest revolution on the web next to html and flash. A > revolution that asp and jsp and cold fusion are going to kill webcat > on, if things don't change. Smith Micro is sitting on a powder keg > and they don't even know it. > > Of course that is just my opinion, I could be wrong, ------------------------------------------------------------- Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server. To end your Mail problems go to
.This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to
Associated Messages, from the most recent to the oldest:
on 1/10/00 8:57 AM, Donovan Rittenbach at donovan@nekomedia.com wrote:I think the major idea was to have a expert list that had ONLY questions that the ORIGINAL PCS people would have to answer (because SM tech support people dont know the underlying code or don't know it as well). So it would more like 5 or 6 well thought out messages a day maybe from experts to the actual Webcatalog programmers, this would remove the programmers from having to read through the sometimes very lengthy messages on here with the bottom line of how to I use this tag which should not be a question for the programmers, but rather for the tech support people.Just my 2 cents.Janet Lane> If there are 500 posting and say 4 tech support people, that is 125 > emails for each tech support person. That is all they can > hypothetically answer in one day. Now, say you split that up into > 250 tech support emails for the newbies and 250 for the non newbies. > The same amount of postings are occuring, and there are the same > amount of tech support people. Gosh, that doesn't make sense. > You've accomplished nothing. > > Okay, so better yet, say you know have an expert Talk List with 150 > posts being made to it each day, and one tech support person. That > means that 25 of the expert Talk List questions are not being > answered in one day. That means that within 5 days, the tech support > person is a full man day behind in a worse case scenario. > > The answer is MORE TECH SUPPORT, it would seem. How do you get that? > You get that by generating revenue. How do you get that? Marketing > and sales, something webcatalog is keenly poor at. If the sales > force is so inefficient that they call you back a week after a > request for work, and then when you say you got the job covered, then > they call you back twice anyways, you know somebody is spinning their > wheels, wasting their time, and not using a call management system. > > The marketing department, what's that?, can't even generate any > press/free advertising. The problem is, you could have the greatest > product in the world, but if you don't let people know about it, you > won't sell it. Its also why somebody like Microsoft can come in > with WebDNA as part of a new product line, and not get their ass sued > for trademark infringement(while simultaneously generating press > Microsoft tackles another little guy). > > So what does it boil down to? As with all businesses, it boils down > to cash flow. Which pacific coast doesn't have, and smith micro > hasn't provided. Why? Beats me, when you are talking about the > single greatest revolution on the web next to html and flash. A > revolution that asp and jsp and cold fusion are going to kill webcat > on, if things don't change. Smith Micro is sitting on a powder keg > and they don't even know it. > > Of course that is just my opinion, I could be wrong, ------------------------------------------------------------- Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server. To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to
J Lane
DOWNLOAD WEBDNA NOW!
Top Articles:
Talk List
The WebDNA community talk-list is the best place to get some help: several hundred extremely proficient programmers with an excellent knowledge of WebDNA and an excellent spirit will deliver all the tips and tricks you can imagine...
Related Readings:
[sendmail] and [formvariables] (1997)
PIXO Support (1997)
Re:WebDNA Writer Needed (1997)
[WebDNA] WebDNA 8.6 announced - New features (2018)
Beta Documentation (1997)
Next (1997)
webcat NT (1998)
Authenticating users without dialog box (1997)
Stopping bad HTML propagation ? (1997)
WebDNA module - Automated database archiving (1997)
Grep Question - MAY NEVER BE SOLVED (2003)
Paging a SQL result... (2003)
Best way to upload file.... (2000)
Nesting format tags (1997)
range searching (1998)
Mac v. NT (1998)
[WebDNA] lighttpd and gzip compression with webdna? (2015)
SQL Changes in 3.0.7? (2000)
WebCatalog Upgrade Pricing? (1997)
multiple replace sku data (2003)