Re: Email tracking application?
This WebDNA talk-list message is from 2001
It keeps the original formatting.
numero = 36871
interpreted = N
texte = I've designed a similar system (prototype in WebCat, actual site will be open source webobjects though)> Has anyone developed an integrated email management system possibly > utilizing WebCat & SIMS or??? > > What I'm looking for is a way to track customer service emails, assign them > to various support reps and then track and manage the results. > > I haven't fully flushed the details out but I know: > -We're getting too many requests to manage manually. > -We can't afford one of the big full-service email management products.If you take a look at the examples, there's a pop example for retrieving email. You can then store based on an ID, route to a CSR, and track based on the ID in recurring emails.I'd be glad to discuss this further on or off the list.Jason Tyler www.3ip.net ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list
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Associated Messages, from the most recent to the oldest:
I've designed a similar system (prototype in WebCat, actual site will be open source webobjects though)> Has anyone developed an integrated email management system possibly > utilizing WebCat & SIMS or??? > > What I'm looking for is a way to track customer service emails, assign them > to various support reps and then track and manage the results. > > I haven't fully flushed the details out but I know: > -We're getting too many requests to manage manually. > -We can't afford one of the big full-service email management products.If you take a look at the examples, there's a pop example for retrieving email. You can then store based on an ID, route to a CSR, and track based on the ID in recurring emails.I'd be glad to discuss this further on or off the list.Jason Tyler www.3ip.net ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://search.smithmicro.com/
Jason Tyler
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