Re: WebCat on 10.0.4 - iTools 6.0
This WebDNA talk-list message is from 2001
It keeps the original formatting.
numero = 37135
interpreted = N
texte = Sam,I never said you didn't respond. I said that I have yet to get a definitive answer. Herein lies the problem. You guys can easily get access to my machine and fix it. Thats all fine and dandy but what happens when I need to fix it and your not around? Why should I have to contact you guys everytime I need an answer? Proper docs would help.By the way, you said you were going to get back with me and only after I bitched on the talk-list did you reply. I don't consider that to be very good support. Take it as you will, but I sent you company A LOT of money for my two new copies of WebCat!-- Sincerely, Patrick O'Brien Systems Adminstrator and Web ManagerSandusky Register http://www.sanduskyregister.comTop Interactive http://www.topinteractive.com419-625-5500 ext. 333On Wednesday, July 11, 2001 5:34 PM, Samuel Evans
wrote:>Patrick,>>Support has replied to every email and voicemail you have sent.>>The most recent one that was sent by us is listed below:>>-------------------------------------->> -----Original Message----->From: Sam Evans>Sent: Wednesday, July 11, 2001 9:35 AM>To: 'Patrick O'Brien'>Subject: RE: Still Not Working>>>Patrick,>>We'll just try and cut to the chase here.>>Please provide us with telnet information so that we can try to get>WebCatalog up and running for you. We will need the Super User information>also.>>Look forward to assisting you,>>Sincerely,>>Sam Evans>WebCatalog Support>>---------------------------------->>From the various pieces of information you submitted to Support the>Engineers decided it would simply be best to be pro-active and try to set up>WebCatalog up on your behalf.>>If you would like us to help you in this way please respond to me directly>with the requested information.>>Sincerely,>>Sam Evans>WebCatalog Support>>>-----Original Message----->From: John Peacock [mailto:jpeacock@rowman.com]>Sent: Wednesday, July 11, 2001 1:58 PM>To: Webcatalog Talk List>Subject: Re: WebCat on 10.0.4 - iTools 6.0>>>Patrick O'Brien wrote:>>>> Alain and Everybody Else,>>>>Get a book on Unix administration and pay close attention to the section>on security. It is even likely that Apple included some documentation>with the computer. All of the problems you are experiencing>are typical>>of someone going from a single user O/S (Mac O/S) to a multiuser O/S>(Linux or OS/X). I have posted instructions for making sure that the>file and directory rights are correct, repeatedly, to this group. Look>up the word chmod on the list archive.>>These are all well known issues. You just didn't do your homework>well enough before freaking out.>>HTH>>John>>-->John Peacock>Director of Information Research and Technology>Rowman & Littlefield Publishing Group>4720 Boston Way>Lanham, MD 20706>301-459-3366 x.5010>fax 301-429-5747>>------------------------------------------------------------->This message is sent to you because you are subscribed to> the mailing list .>To unsubscribe, E-mail to: >To switch to the DIGEST mode, E-mail to>>Web Archive of this list is at: http://search.smithmicro.com/>>------------------------------------------------------------->This message is sent to you because you are subscribed to> the mailing list .>To unsubscribe, E-mail to: >To switch to the DIGEST mode, E-mail to >Web Archive of this list is at: http://search.smithmicro.com/>-------------------------------------------------------------This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://search.smithmicro.com/
Associated Messages, from the most recent to the oldest:
Sam,I never said you didn't respond. I said that I have yet to get a definitive answer. Herein lies the problem. You guys can easily get access to my machine and fix it. Thats all fine and dandy but what happens when I need to fix it and your not around? Why should I have to contact you guys everytime I need an answer? Proper docs would help.By the way, you said you were going to get back with me and only after I bitched on the talk-list did you reply. I don't consider that to be very good support. Take it as you will, but I sent you company A LOT of money for my two new copies of WebCat!-- Sincerely, Patrick O'Brien Systems Adminstrator and Web ManagerSandusky Register http://www.sanduskyregister.comTop Interactive http://www.topinteractive.com419-625-5500 ext. 333On Wednesday, July 11, 2001 5:34 PM, Samuel Evans wrote:>Patrick,>>Support has replied to every email and voicemail you have sent.>>The most recent one that was sent by us is listed below:>>-------------------------------------->> -----Original Message----->From: Sam Evans>Sent: Wednesday, July 11, 2001 9:35 AM>To: 'Patrick O'Brien'>Subject: RE: Still Not Working>>>Patrick,>>We'll just try and cut to the chase here.>>Please provide us with telnet information so that we can try to get>WebCatalog up and running for you. We will need the Super User information>also.>>Look forward to assisting you,>>Sincerely,>>Sam Evans>WebCatalog Support>>---------------------------------->>From the various pieces of information you submitted to Support the>Engineers decided it would simply be best to be pro-active and try to set up>WebCatalog up on your behalf.>>If you would like us to help you in this way please respond to me directly>with the requested information.>>Sincerely,>>Sam Evans>WebCatalog Support>>>-----Original Message----->From: John Peacock [mailto:jpeacock@rowman.com]>Sent: Wednesday, July 11, 2001 1:58 PM>To: Webcatalog Talk List>Subject: Re: WebCat on 10.0.4 - iTools 6.0>>>Patrick O'Brien wrote:>>>> Alain and Everybody Else,>>>>Get a book on Unix administration and pay close attention to the section>on security. It is even likely that Apple included some documentation>with the computer. All of the problems you are experiencing>are typical>>of someone going from a single user O/S (Mac O/S) to a multiuser O/S>(Linux or OS/X). I have posted instructions for making sure that the>file and directory rights are correct, repeatedly, to this group. Look>up the word chmod on the list archive.>>These are all well known issues. You just didn't do your homework>well enough before freaking out.>>HTH>>John>>-->John Peacock>Director of Information Research and Technology>Rowman & Littlefield Publishing Group>4720 Boston Way>Lanham, MD 20706>301-459-3366 x.5010>fax 301-429-5747>>------------------------------------------------------------->This message is sent to you because you are subscribed to> the mailing list .>To unsubscribe, E-mail to: >To switch to the DIGEST mode, E-mail to>>Web Archive of this list is at: http://search.smithmicro.com/>>------------------------------------------------------------->This message is sent to you because you are subscribed to> the mailing list .>To unsubscribe, E-mail to: >To switch to the DIGEST mode, E-mail to >Web Archive of this list is at: http://search.smithmicro.com/>-------------------------------------------------------------This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://search.smithmicro.com/
Patrick O'Brien
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