blank orders
This WebDNA talk-list message is from 2001
It keeps the original formatting.
numero = 39063
interpreted = N
texte = About 5% of our monthly internet orders - are missing all Customer Contact Information! All of these orders contain the following information: Items Purchased, Quantity of Items Purchased, Cost of Items Purchased, Item SKU Cart IP Address, Cart ID Credit Card Type, Credit Card Number, Credit Card Expiration Date. However, ALL Customer Contact Information - i.e., Name, Address, City, State, Zip, Phone#, Email (both in Bill To and Ship To) is missing. This information is missing from the Orders.db file and also missing from an e-mail about each order that is created by WebCat. We are at wits end trying to figure this out and really concerned about the customers we are upsetting that think they have placed a valid order but get no response from us because we have no way to contact them. We have been battling this problem for several months and are becoming quite frustrated. Any ideas from the group are appreciated! Feel free to call me at the 800 number below if you have any ideas that are cumbersome in e-mail. Thanks in advance! -- Best regards,Jason Halla Director of Internet Development Sweetwater Sound, Inc.http://www.Sweetwater.come: jason_halla@sweetwater.com p: 800.222.4700 x 1159 f: 219.432.1758 ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list
. To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://search.smithmicro.com/
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About 5% of our monthly internet orders - are missing all Customer Contact Information! All of these orders contain the following information: Items Purchased, Quantity of Items Purchased, Cost of Items Purchased, Item SKU Cart IP Address, Cart ID Credit Card Type, Credit Card Number, Credit Card Expiration Date. However, ALL Customer Contact Information - i.e., Name, Address, City, State, Zip, Phone#, Email (both in Bill To and Ship To) is missing. This information is missing from the Orders.db file and also missing from an e-mail about each order that is created by WebCat. We are at wits end trying to figure this out and really concerned about the customers we are upsetting that think they have placed a valid order but get no response from us because we have no way to contact them. We have been battling this problem for several months and are becoming quite frustrated. Any ideas from the group are appreciated! Feel free to call me at the 800 number below if you have any ideas that are cumbersome in e-mail. Thanks in advance! -- Best regards,Jason Halla Director of Internet Development Sweetwater Sound, Inc.http://www.Sweetwater.come: jason_halla@sweetwater.com p: 800.222.4700 x 1159 f: 219.432.1758 ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://search.smithmicro.com/
Jason Halla
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