Re: 5.0: Blank shopping carts & other weirdness

This WebDNA talk-list message is from

2003

It keeps the original formatting. numero = 50491
interpreted = N
texte = On Tuesday, May 20, 2003, at 09:42 AM, John Peacock wrote:> WJ Starck wrote:>> I'm not quite sure what is happening, but I have noticed an alarming >> number of orders placed by customers where the lineitems seem to >> disappear from the cart somewhere towards the end of our checkout >> process.>> At that point in the process, you are failing to carry the [cart] from > the previous page, and consequently a new cart is being created to > hold the header information.>> We were having this problem while using cookies to store the cart. It > seems some browsers have problems switching from http:// to https:// > and continuing to send cookies. Often, it seemed to be IE 6.x > browsers or Mac clients that were losing their cookies. I actually > suspect some form of caching agent was causing the problem.>> It was only affecting a small number of transactions (1-3 per day), > but we wound up changing our logic to use a FORM submit for all pages > starting at the switch to SSL and passed the [cart] as a hidden input.John-I think you hit the nail on the head. This is *exactly* what appears to be happening, and we *do* use cookies to store our cart value.*Sigh*.YAMFTTF*>>> Another noticed symptom: Prior to 5.0, shopping carts remained in the >> ShoppingCarts folder for a minimum of 24 hours.>> Check your WebCatalog Prefs file for a line like this:>> SweepCartFrequency 1440>> which should mean the carts are deleted after 24 * 60 minutes. Add > another zeno to the end and see if the carts stay around for 10 days.Thanks.>>> I do not use the purchase command, so I know they are not being moved >> somewhere.>> Why not? The ShoppingCarts folder is intended to contain only > temporary files, not permanent storage of carts. Even if your site > does not model purchasing you can use the purchase command/context > to move the carts you wish to save into some other location.>Long story. Just fewer problems with the way our site is coded, a lot of custom dbs that tie in to custom admin templates.> John>>*YAMFTTF = Yet Another Mother F*%^#@g Thing To Fix--Will StarckNovaDerm Skincare Sciencehttp://www.novaderm.comwjs@novaderm.com-------------------------------------------------------------This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ Associated Messages, from the most recent to the oldest:

Re: 5.0: Blank shopping carts & other weirdness (WJ Starck 2003)
Re: 5.0: Blank shopping carts & other weirdness (John Peacock 2003)
5.0: Blank shopping carts & other weirdness (WJ Starck 2003)

On Tuesday, May 20, 2003, at 09:42 AM, John Peacock wrote:> WJ Starck wrote:>> I'm not quite sure what is happening, but I have noticed an alarming >> number of orders placed by customers where the lineitems seem to >> disappear from the cart somewhere towards the end of our checkout >> process.>> At that point in the process, you are failing to carry the [cart] from > the previous page, and consequently a new cart is being created to > hold the header information.>> We were having this problem while using cookies to store the cart. It > seems some browsers have problems switching from http:// to https:// > and continuing to send cookies. Often, it seemed to be IE 6.x > browsers or Mac clients that were losing their cookies. I actually > suspect some form of caching agent was causing the problem.>> It was only affecting a small number of transactions (1-3 per day), > but we wound up changing our logic to use a FORM submit for all pages > starting at the switch to SSL and passed the [cart] as a hidden input.John-I think you hit the nail on the head. This is *exactly* what appears to be happening, and we *do* use cookies to store our cart value.*Sigh*.YAMFTTF*>>> Another noticed symptom: Prior to 5.0, shopping carts remained in the >> ShoppingCarts folder for a minimum of 24 hours.>> Check your WebCatalog Prefs file for a line like this:>> SweepCartFrequency 1440>> which should mean the carts are deleted after 24 * 60 minutes. Add > another zeno to the end and see if the carts stay around for 10 days.Thanks.>>> I do not use the purchase command, so I know they are not being moved >> somewhere.>> Why not? The ShoppingCarts folder is intended to contain only > temporary files, not permanent storage of carts. Even if your site > does not model purchasing you can use the purchase command/context > to move the carts you wish to save into some other location.>Long story. Just fewer problems with the way our site is coded, a lot of custom dbs that tie in to custom admin templates.> John>>*YAMFTTF = Yet Another Mother F*%^#@g Thing To Fix--Will StarckNovaDerm Skincare Sciencehttp://www.novaderm.comwjs@novaderm.com-------------------------------------------------------------This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ WJ Starck

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Re: 5.0: Blank shopping carts & other weirdness

2003

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