Re: Setting up shop
This WebDNA talk-list message is from 1997
It keeps the original formatting.
numero = 10234
interpreted = N
texte = At 3:52 PM -0800 2/18/97, Grant Hulbert wrote: >>Please remove me from this mailing list. > >Yay! Well, after 43 tech support emails on SiteEdit Pro, only one of which >referred to a bug, totaling 117 minutes of engineering time (not counting >the total rewrite to deal with Japanese characters) he returned SiteEdit Pro >for a refund. That's $234 of my time for a $179 sale. > >Just imagine how much money we would have lost if he had bought WebCommerce >Solution! > >Just think how much sooner WebCatalog 2 would ship if we didn't have to >spend time on this kind of stuff. Oh, well, back to ripping off our >customers (I suppose that's what it means to sell a solution for less than >your nearest competitor: Microsoft Merchant: $15,000 / iCat: $10,000 / Tango >Merchant: $5,000 / PCS WebCommerce Solution: $1,995 / You Decide) Grant,Chill, babe! Chill. I still think you guys have the best package going! And, at a great price! I can say that well after a year of using your product. Do you remember that long weekend you worked with me (sending me WebCat v1.0bxxxx in Stuffit form by e-mail) to get my site up-n-running by Monday? Also, do you remember all those pre-release manuals you sent me (again on Saturday AND Sunday mornings)? I love you guys! (...uhmmm, I should be careful here. In a professional way, of course!)We all know you can't solve everyone's problems or their wishes. Remember when I bitched and moaned over the lacking e-mail handler in WebCat? You you great, and were quite clear on the product lines. No problem--I understood and found a workaround. I'm sure most of your customer take a similiar position when they can't get their way.Hang in there. You know you have at least one solid customer...me!Bob Beaton
Associated Messages, from the most recent to the oldest:
At 3:52 PM -0800 2/18/97, Grant Hulbert wrote: >>Please remove me from this mailing list. > >Yay! Well, after 43 tech support emails on SiteEdit Pro, only one of which >referred to a bug, totaling 117 minutes of engineering time (not counting >the total rewrite to deal with Japanese characters) he returned SiteEdit Pro >for a refund. That's $234 of my time for a $179 sale. > >Just imagine how much money we would have lost if he had bought WebCommerce >Solution! > >Just think how much sooner WebCatalog 2 would ship if we didn't have to >spend time on this kind of stuff. Oh, well, back to ripping off our >customers (I suppose that's what it means to sell a solution for less than >your nearest competitor: Microsoft Merchant: $15,000 / iCat: $10,000 / Tango >Merchant: $5,000 / PCS WebCommerce Solution: $1,995 / You Decide) Grant,Chill, babe! Chill. I still think you guys have the best package going! And, at a great price! I can say that well after a year of using your product. Do you remember that long weekend you worked with me (sending me WebCat v1.0bxxxx in Stuffit form by e-mail) to get my site up-n-running by Monday? Also, do you remember all those pre-release manuals you sent me (again on Saturday AND Sunday mornings)? I love you guys! (...uhmmm, I should be careful here. In a professional way, of course!)We all know you can't solve everyone's problems or their wishes. Remember when I bitched and moaned over the lacking e-mail handler in WebCat? You you great, and were quite clear on the product lines. No problem--I understood and found a workaround. I'm sure most of your customer take a similiar position when they can't get their way.Hang in there. You know you have at least one solid customer...me!Bob Beaton
Bob Beaton
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