Re: WebMerchant when CC network is down
This WebDNA talk-list message is from 1998
It keeps the original formatting.
numero = 16457
interpreted = N
texte = >Is there a way for WebMerchant to intercept orders that are problems >only when the CC network is down. I see that MacAuthorize returns a >pending message. But WebMerchant processes it as a problem order and >sends the problem message to the customer. Is there a way for >WebMerchant to intercept this pending message and put the order into a >special waiting for CC network folder (to avoid it retrying it >repeatedly until network back up). The just-released 2.1 version should do this already. It repeatedly re-tries the order when certain known error messages, such as 'Pending', get returned.>Also, in addition, would it be possible to have problem orders returned >to the shopping cart folder (or a copy of it)? That way a customer could >return to shopping and fix the invoice information without have to redo >all the searches and shopping cart choices. This is a huge barrier to >fixing the order.You can create a template for them that looks down in the problems folder (instead of the usual ShoppingCarts folder) and resubmits the order for them. Just put the URL to that special template inside your 'problem' email template that gets sent to the customer.Grant Hulbert, V.P. Engineering | ==== eCommerce for the Rest of Us ==== Pacific Coast Software | WebCatalog, WebMerchant, 11770 Bernardo Plaza Court | SiteEdit Pro, PhotoMaster, San Diego, CA 92128 | Typhoon 619/675-1106 Fax: 619/675-0372 | http://www.smithmicro.com/
Associated Messages, from the most recent to the oldest:
>Is there a way for WebMerchant to intercept orders that are problems >only when the CC network is down. I see that MacAuthorize returns a >pending message. But WebMerchant processes it as a problem order and >sends the problem message to the customer. Is there a way for >WebMerchant to intercept this pending message and put the order into a >special waiting for CC network folder (to avoid it retrying it >repeatedly until network back up). The just-released 2.1 version should do this already. It repeatedly re-tries the order when certain known error messages, such as 'Pending', get returned.>Also, in addition, would it be possible to have problem orders returned >to the shopping cart folder (or a copy of it)? That way a customer could >return to shopping and fix the invoice information without have to redo >all the searches and shopping cart choices. This is a huge barrier to >fixing the order.You can create a template for them that looks down in the problems folder (instead of the usual ShoppingCarts folder) and resubmits the order for them. Just put the URL to that special template inside your 'problem' email template that gets sent to the customer.Grant Hulbert, V.P. Engineering | ==== eCommerce for the Rest of Us ==== Pacific Coast Software | WebCatalog, WebMerchant, 11770 Bernardo Plaza Court | SiteEdit Pro, PhotoMaster, San Diego, CA 92128 | Typhoon 619/675-1106 Fax: 619/675-0372 | http://www.smithmicro.com/
Grant Hulbert
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