Re: InternetWeek E-Commerce article
This WebDNA talk-list message is from 1998
It keeps the original formatting.
numero = 17394
interpreted = N
texte = Don't underestimate the problems to 'help companies manage E-mail inquiriesfrom customers'If a small mid size company has 10 CS Reps, and you havecustomerservice@domain.com how do you distribute this mail evenly among thereps? How do you respond to email if any given Rep doesn't respond to in atimely manner? Should this email then forward to another rep? There are someBIG issues in making sure customer email is handles correctly is a mediumsize company.FWIW, I think you could do a really neat system with webcat to read CSemail, make replys (with Webcat doing the sending) and keeping records of itall. I just don't get how you would get the mail into webcat in the firstplace. Brian B. Burton BOFH--------------------------------------------------------------- MMT Solutions - Specializing in Online Shopping Solutions 973-808-8644 http://www.safecommerce.com---------->From: Pat McCormick
>To: WebDNA-Talk@smithmicro.com>Subject: InternetWeek E-Commerce article>Date: Wed, Apr 29, 1998, 3:25 AM>>>Compared with $80,000 packages which 'help companies manage E-mailinquiries>from customers' I am greatful for WebCat.>>Pat>
Associated Messages, from the most recent to the oldest:
Don't underestimate the problems to 'help companies manage E-mail inquiriesfrom customers'If a small mid size company has 10 CS Reps, and you havecustomerservice@domain.com how do you distribute this mail evenly among thereps? How do you respond to email if any given Rep doesn't respond to in atimely manner? Should this email then forward to another rep? There are someBIG issues in making sure customer email is handles correctly is a mediumsize company.FWIW, I think you could do a really neat system with webcat to read CSemail, make replys (with Webcat doing the sending) and keeping records of itall. I just don't get how you would get the mail into webcat in the firstplace. Brian B. Burton BOFH--------------------------------------------------------------- MMT Solutions - Specializing in Online Shopping Solutions 973-808-8644 http://www.safecommerce.com---------->From: Pat McCormick >To: WebDNA-Talk@smithmicro.com>Subject: InternetWeek E-Commerce article>Date: Wed, Apr 29, 1998, 3:25 AM>>>Compared with $80,000 packages which 'help companies manage E-mailinquiries>from customers' I am greatful for WebCat.>>Pat>
Brian B. Burton
DOWNLOAD WEBDNA NOW!
Top Articles:
Talk List
The WebDNA community talk-list is the best place to get some help: several hundred extremely proficient programmers with an excellent knowledge of WebDNA and an excellent spirit will deliver all the tips and tricks you can imagine...
Related Readings:
[protect admin] (1997)
Separate SSL Server (1997)
Access and WebDNA (2002)
RE: AccountAuthorizer doesn't seem to work (1997)
Weird problems with [SHOWIF]s (1997)
Credit card types (1997)
WebCatalog2 Feature Feedback (1996)
Hiding Email Addresses (2003)
Re:mac hack (1997)
Text data with spaces in them... (1997)
Search inside Include (1998)
[OT] Creating HTML Emails (not using WebDNA) (2003)
Languages (1997)
Maybe minor bug report (1997)
Bug? (1997)
Db design question (relational vs. flat?) (1998)
OT Pager notification of completed orders (1998)
Running _every_ page through WebCat-error.html (1997)
[WebDNA] [PROTECT] - Log Out (2011)
Just a thought (1998)