Re: InternetWeek E-Commerce article

This WebDNA talk-list message is from

1998


It keeps the original formatting.
numero = 17394
interpreted = N
texte = Don't underestimate the problems to 'help companies manage E-mail inquiries from customers' If a small mid size company has 10 CS Reps, and you have customerservice@domain.com how do you distribute this mail evenly among the reps? How do you respond to email if any given Rep doesn't respond to in a timely manner? Should this email then forward to another rep? There are some BIG issues in making sure customer email is handles correctly is a medium size company. FWIW, I think you could do a really neat system with webcat to read CS email, make replys (with Webcat doing the sending) and keeping records of it all. I just don't get how you would get the mail into webcat in the first place. Brian B. Burton BOFH --------------------------------------------------------------- MMT Solutions - Specializing in Online Shopping Solutions 973-808-8644 http://www.safecommerce.com---------- >From: Pat McCormick >To: WebDNA-Talk@smithmicro.com >Subject: InternetWeek E-Commerce article >Date: Wed, Apr 29, 1998, 3:25 AM >> >Compared with $80,000 packages which 'help companies manage E-mail inquiries >from customers' I am greatful for WebCat. > >Pat > Associated Messages, from the most recent to the oldest:

    
  1. Re: InternetWeek E-Commerce article (John Hill 1998)
  2. Re: InternetWeek E-Commerce article (Kenneth Grome 1998)
  3. Re: InternetWeek E-Commerce article (Brian B. Burton 1998)
  4. InternetWeek E-Commerce article (Pat McCormick 1998)
Don't underestimate the problems to 'help companies manage E-mail inquiries from customers' If a small mid size company has 10 CS Reps, and you have customerservice@domain.com how do you distribute this mail evenly among the reps? How do you respond to email if any given Rep doesn't respond to in a timely manner? Should this email then forward to another rep? There are some BIG issues in making sure customer email is handles correctly is a medium size company. FWIW, I think you could do a really neat system with webcat to read CS email, make replys (with Webcat doing the sending) and keeping records of it all. I just don't get how you would get the mail into webcat in the first place. Brian B. Burton BOFH --------------------------------------------------------------- MMT Solutions - Specializing in Online Shopping Solutions 973-808-8644 http://www.safecommerce.com---------- >From: Pat McCormick >To: WebDNA-Talk@smithmicro.com >Subject: InternetWeek E-Commerce article >Date: Wed, Apr 29, 1998, 3:25 AM >> >Compared with $80,000 packages which 'help companies manage E-mail inquiries >from customers' I am greatful for WebCat. > >Pat > Brian B. Burton

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