Re: InternetWeek E-Commerce article

This WebDNA talk-list message is from

1998


It keeps the original formatting.
numero = 17396
interpreted = N
texte = >Don't underestimate the problems to 'help companies manage E-mail inquiries >from customers' >If a small mid size company has 10 CS Reps, and you have >customerservice@domain.com how do you distribute this mail evenly among the >reps? How do you respond to email if any given Rep doesn't respond to in a >timely manner? Should this email then forward to another rep? There are some >BIG issues in making sure customer email is handles correctly is a medium >size company. >FWIW, I think you could do a really neat system with webcat to read CS >email, make replys (with Webcat doing the sending) and keeping records of it >all. I just don't get how you would get the mail into webcat in the first >place.Getting it into WebCat is not all that hard. A good place to start would be to get SIMS and have all the customerservice@domain.com mail stored as text files in a SIMS account, then have WebCatalog use those text files ...Sincerely, Ken Grome 808-737-6499 WebDNA Solutions mailto:ken@webdna.net http://www.webdna.net Associated Messages, from the most recent to the oldest:

    
  1. Re: InternetWeek E-Commerce article (John Hill 1998)
  2. Re: InternetWeek E-Commerce article (Kenneth Grome 1998)
  3. Re: InternetWeek E-Commerce article (Brian B. Burton 1998)
  4. InternetWeek E-Commerce article (Pat McCormick 1998)
>Don't underestimate the problems to 'help companies manage E-mail inquiries >from customers' >If a small mid size company has 10 CS Reps, and you have >customerservice@domain.com how do you distribute this mail evenly among the >reps? How do you respond to email if any given Rep doesn't respond to in a >timely manner? Should this email then forward to another rep? There are some >BIG issues in making sure customer email is handles correctly is a medium >size company. >FWIW, I think you could do a really neat system with webcat to read CS >email, make replys (with Webcat doing the sending) and keeping records of it >all. I just don't get how you would get the mail into webcat in the first >place.Getting it into WebCat is not all that hard. A good place to start would be to get SIMS and have all the customerservice@domain.com mail stored as text files in a SIMS account, then have WebCatalog use those text files ...Sincerely, Ken Grome 808-737-6499 WebDNA Solutions mailto:ken@webdna.net http://www.webdna.net Kenneth Grome

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