Re: TRAINING videos - Prove IT.

This WebDNA talk-list message is from

1998


It keeps the original formatting.
numero = 21521
interpreted = N
texte = I just purchased the Full Package Catolog/Merchant/Videos.My Reviews:Catalog Manual: Weak, installation procedure sketchy, however probably at least adequate to start with.Catalog CD: Installs fine, a little trial and error and its working.Merchant Manual: Not included!Merchant CD/Software: Not included!Merchant: The only trace I have of this is a scrap of paper with the WebMerchant serial number stuck in the WebCatalog manual. Almost no mention on the site. I have some demo version I appear to have downloaded but I'll be doggoned if I can figure out from the PC site where I got it.Video: Boy I don't know, I only watched about half an hour out of what appears to be several hours worth of video. Video Quality relatively low, can't really read whats going on on screen. Somnambulent. The non-interactive nature of several hours of video tape makes this pretty difficult to go find out what you need to know. There doesnt seem to be any sort of index either. Doesn't seem like it makes up for a weak manual.Tech Support: Is there any such thing? I've sent emails, left voice mails (to sales, I haven't met a phone number for tech support) trying to find out whats the deal on WebMerchant why didn't I get a copy? No email replies, no returned phone calls. Not good.Mitchel Ahernbobm wrote:>Interesting. I've been building business solutions for more than 15 >years using a wide range of development tools on mainframe, mini and PCs. > I've rarely seen a very good manual that comes with the tool. That's >why the book stores are full of how to titles. > >The only good manual I ever saw was the result of a partnership between >the customer and the vendor, over several years, to grow a pretty good >manual. The vendor was one of those special players that liked to work >closely with the customers to improve every aspect of their product and >service. > >As far as I can tell, the folks at Pacific Coast seem to be this kind of >company. Maybe we should be following the suggestion made yesterday and >just pass on the ideas for improvements rather than waste so much time >complaining. > >By the way, $2500 is cheap. The above mentioned vendor charged $81,000 >for the tools and $3000 per person for training, not including travel and >expenses. And this was all character based stuff. No graphics, no >Internet, no e-commerce. > > ||| Mitchel King Ahern, MAIP ||| EAW: Webmaster, Technical Marketing, CD ROM/Interactive Media ||| Phone: 508 234-4295 ext 118 Fax: 508 234-8251 AOL-IM: MitchelKA ||| Net: mitchela@eaw.com Web: www.eaw.com List: eawannounce@eaw.com ||| Chairman: Association of Internet Professionals: www.association.org ||| Memory and Worcester Massachusetts: web0.tiac.net/users/mitchela/ Associated Messages, from the most recent to the oldest:

    
  1. Re: TRAINING videos - Prove IT. (bobm 1998)
  2. Re: TRAINING videos - Prove IT. (Josh 1998)
  3. Re: TRAINING videos - Prove IT. (The Mooseman 1998)
  4. Re: TRAINING videos - Prove IT. (Josh 1998)
  5. Re: TRAINING videos - Prove IT. (The Mooseman 1998)
  6. Re: TRAINING videos - Prove IT. (Josh 1998)
  7. Re: TRAINING videos - Prove IT. (Jose A. Gordo 1998)
  8. Re: TRAINING videos - Prove IT. (Martin Gertz Bech 1998)
  9. Re: TRAINING videos - Prove IT. (charles kline 1998)
  10. Re: TRAINING videos - Prove IT. (Dave MacLeay 1998)
  11. Re: TRAINING videos - Prove IT. (Josh 1998)
  12. Re: TRAINING videos - Prove IT. (charles kline 1998)
  13. Re: TRAINING videos - Prove IT. (Josh 1998)
  14. Re: TRAINING videos - Prove IT. (Josh 1998)
  15. Re: TRAINING videos - Prove IT. (Mitchel Ahern 1998)
  16. Re: TRAINING videos - Prove IT. (James 1998)
  17. Re: TRAINING videos - Prove IT. (James 1998)
  18. Re: TRAINING videos - Prove IT. (Gregory Scott 1998)
  19. Re: TRAINING videos - Prove IT. (charles kline 1998)
  20. TRAINING videos - Prove IT. (Dan Tryon 1998)
I just purchased the Full Package Catolog/Merchant/Videos.My Reviews:Catalog Manual: Weak, installation procedure sketchy, however probably at least adequate to start with.Catalog CD: Installs fine, a little trial and error and its working.Merchant Manual: Not included!Merchant CD/Software: Not included!Merchant: The only trace I have of this is a scrap of paper with the WebMerchant serial number stuck in the WebCatalog manual. Almost no mention on the site. I have some demo version I appear to have downloaded but I'll be doggoned if I can figure out from the PC site where I got it.Video: Boy I don't know, I only watched about half an hour out of what appears to be several hours worth of video. Video Quality relatively low, can't really read whats going on on screen. Somnambulent. The non-interactive nature of several hours of video tape makes this pretty difficult to go find out what you need to know. There doesnt seem to be any sort of index either. Doesn't seem like it makes up for a weak manual.Tech Support: Is there any such thing? I've sent emails, left voice mails (to sales, I haven't met a phone number for tech support) trying to find out whats the deal on WebMerchant why didn't I get a copy? No email replies, no returned phone calls. Not good.Mitchel Ahernbobm wrote:>Interesting. I've been building business solutions for more than 15 >years using a wide range of development tools on mainframe, mini and PCs. > I've rarely seen a very good manual that comes with the tool. That's >why the book stores are full of how to titles. > >The only good manual I ever saw was the result of a partnership between >the customer and the vendor, over several years, to grow a pretty good >manual. The vendor was one of those special players that liked to work >closely with the customers to improve every aspect of their product and >service. > >As far as I can tell, the folks at Pacific Coast seem to be this kind of >company. Maybe we should be following the suggestion made yesterday and >just pass on the ideas for improvements rather than waste so much time >complaining. > >By the way, $2500 is cheap. The above mentioned vendor charged $81,000 >for the tools and $3000 per person for training, not including travel and >expenses. And this was all character based stuff. No graphics, no >Internet, no e-commerce. > > ||| Mitchel King Ahern, MAIP ||| EAW: Webmaster, Technical Marketing, CD ROM/Interactive Media ||| Phone: 508 234-4295 ext 118 Fax: 508 234-8251 AOL-IM: MitchelKA ||| Net: mitchela@eaw.com Web: www.eaw.com List: eawannounce@eaw.com ||| Chairman: Association of Internet Professionals: www.association.org ||| Memory and Worcester Massachusetts: web0.tiac.net/users/mitchela/ Mitchel Ahern

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