Re: [OT] Robust order processing
This WebDNA talk-list message is from 2003
It keeps the original formatting.
numero = 48021
interpreted = N
texte = Brian-Probably not cost effective for our volume right now- I'm looking forward though and it doesn't look pretty. Right now our volume is roughly 1000 orders/month but at our current rate of growth that could easily double to triple in the next year.Right now the data entry takes one CSR close to the entire morning. Maybe I need a faster CSR, eh?;)Thanks for everyone's input so far, I need to digest all this. Keep it coming, it sure 'tis appreciated... On Monday, February 24, 2003, at 04:46 PM, Brian B. Burton wrote:> I am working on just such a system. For Quickbooks even. But the > programming has taken months (part of the reason I haven't been very > active here) and as such, it is very expensive. To put it in > perspective, it replaces a full time customer service rep, and costs > about the same (but after the initial payment you get to keep using > the software, unlike the person who constantly wants to get paid...oh > and the software works 24x7 dealing with up to 25 or more people > concurrently, and if you have that kind of traffic, you can afford in > house programmers working full time on the site :) > > Anyway, I do question the people who want to automate the heck out of > their company. Is this really cost effective for your volume? Who > checks the orders for fraud and stupid customers accidentally making > duplicate orders? Other questions of Logistics abound... > > > Brian B. Burton > Burton Logistics > 973-263-3036 973-296-6862 (cell) > Specializing in website design and development to make your customers > exclaim: > Out of all the websites I visit, yours is the easiest to use! > > > > > On Monday, February 24, 2003, at 05:33 PM, Clint Davis wrote: > >> I'll second this request. We wasting too much time, and I'd like to >> speed >> things up by automating some of the process. We ARE using the default >> WebDNA >> shopping cart system on OS9. >> >> >> >> On 2/24/03 4:18 PM, WJ Starck
wrote: >> >>> I'm looking for a more robust solution than we're currently using for >>> processing orders taken from the Internet. Right now we have software >>> that generates barcodes on web pages that we print and barcode into >>> Quickbooks and our shipping software. While quicker than manual >>> entry, >>> it's becoming too time/labor intensive. >>> >>> Ideally we'd like a solution that could be integrated with WebDNA. My >>> ideal program would: >>> >>> 1) Scan WebDNA orders.db for new orders (we do not use shopping cart >>> system) as they come in >>> 2) Enter order data into accounting/inventory program automatically >>> 3) Print shipping label and receipt based on item weights and ship-to >>> zip code >>> >>> All with the objective of no to minimum operator input of data. >>> >>> Anyone know of such a system? How do the big boys like Amazon.com do >>> it? >>> >>> Any ideas/suggestions/comments appreciated as always... >>> >>> WebDNA 4.5.1 OSX Server 10.2.3, although not opposed to NT if I >>> gotta... > > > ------------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list . > To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to > > Web Archive of this list is at: http://webdna.smithmicro.com/ > > --Will Starck NovaDerm Skincare Science http://www.novaderm.com wjs@novaderm.com ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/
Associated Messages, from the most recent to the oldest:
Brian-Probably not cost effective for our volume right now- I'm looking forward though and it doesn't look pretty. Right now our volume is roughly 1000 orders/month but at our current rate of growth that could easily double to triple in the next year.Right now the data entry takes one CSR close to the entire morning. Maybe I need a faster CSR, eh?;)Thanks for everyone's input so far, I need to digest all this. Keep it coming, it sure 'tis appreciated... On Monday, February 24, 2003, at 04:46 PM, Brian B. Burton wrote:> I am working on just such a system. For Quickbooks even. But the > programming has taken months (part of the reason I haven't been very > active here) and as such, it is very expensive. To put it in > perspective, it replaces a full time customer service rep, and costs > about the same (but after the initial payment you get to keep using > the software, unlike the person who constantly wants to get paid...oh > and the software works 24x7 dealing with up to 25 or more people > concurrently, and if you have that kind of traffic, you can afford in > house programmers working full time on the site :) > > Anyway, I do question the people who want to automate the heck out of > their company. Is this really cost effective for your volume? Who > checks the orders for fraud and stupid customers accidentally making > duplicate orders? Other questions of Logistics abound... > > > Brian B. Burton > Burton Logistics > 973-263-3036 973-296-6862 (cell) > Specializing in website design and development to make your customers > exclaim: > Out of all the websites I visit, yours is the easiest to use! > > > > > On Monday, February 24, 2003, at 05:33 PM, Clint Davis wrote: > >> I'll second this request. We wasting too much time, and I'd like to >> speed >> things up by automating some of the process. We ARE using the default >> WebDNA >> shopping cart system on OS9. >> >> >> >> On 2/24/03 4:18 PM, WJ Starck wrote: >> >>> I'm looking for a more robust solution than we're currently using for >>> processing orders taken from the Internet. Right now we have software >>> that generates barcodes on web pages that we print and barcode into >>> Quickbooks and our shipping software. While quicker than manual >>> entry, >>> it's becoming too time/labor intensive. >>> >>> Ideally we'd like a solution that could be integrated with WebDNA. My >>> ideal program would: >>> >>> 1) Scan WebDNA orders.db for new orders (we do not use shopping cart >>> system) as they come in >>> 2) Enter order data into accounting/inventory program automatically >>> 3) Print shipping label and receipt based on item weights and ship-to >>> zip code >>> >>> All with the objective of no to minimum operator input of data. >>> >>> Anyone know of such a system? How do the big boys like Amazon.com do >>> it? >>> >>> Any ideas/suggestions/comments appreciated as always... >>> >>> WebDNA 4.5.1 OSX Server 10.2.3, although not opposed to NT if I >>> gotta... > > > ------------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list . > To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to > > Web Archive of this list is at: http://webdna.smithmicro.com/ > > --Will Starck NovaDerm Skincare Science http://www.novaderm.com wjs@novaderm.com ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/
WJ Starck
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