Re: Pirated WebCat? NOT...
This WebDNA talk-list message is from 2003
It keeps the original formatting.
numero = 49800
interpreted = N
texte = Thanks for the comments Marc.I'll answer the process part of the question. There are two distinct scenarios we look for. (1) a customer running a license on more than one server for a long period of time, and (2) A license in use by a registered user and at the same time on a machine or machines that appear to be unrelated to that registered user.In the first scenario, we are looking at educating the customer on our licensing policy and helping them become compliant. Compliance can be achieved by buying a license for the additional production server(s), changing a development box to a Developer Edition license for free, or shutting off the unneeded server(s). We are very flexible and work with the customer. We know that it can take some time to migrate a license, get funding approved for a new one, request the ISP to shut off a server, etc. You will not find us unreasonable. In the second scenario, either one of 2 things has happened: our database may not have correct information, or the license has been pirated. Our first action is to contact the registered user in our database and verify they are still the owner of the product. At the same time we research the second instance related to that serial number. We can get contact information from a website using that WebDNA serial number, and if that fails, a whois type search will get us the ISP information. Once contact is made, we get purchase information from the undocumented instance and begin the process of determining where it came from. If our database is somehow incorrect, we correct it. If we have a real piracy issue, we take appropriate actions. We do not automatically assume piracy is occurring, despite the interpretation of a message that was posted to this list. When we are looking into a possible piracy issue, we ask for the ISP's assistance. Their customer is affected in some way. We do not say your customer is a pirate or give them any details. I would be surprised if an ISP shut down a server based on an exploratory request and nothing more. Piracy is a great big ugly word and the reason the ISP was upset. Messages that do not use such language tend to never be answered or culled from the spam. To be VERY CLEAR- in Rob's case, the issue has nothing to do with piracy on his part.Sorry for these long responses! I hope it helps.Doug-----Original Message----- From: marc@kaiwi.com [mailto:marc@kaiwi.com] Sent: Friday, April 25, 2003 10:16 AM To: WebDNA-Talk@talk.smithmicro.com Subject: Re: Pirated WebCat? NOT... Hi Doug, Phill,Just one question. I don't use my personal copy/license of WebDNA for e-commerce (I own one personal copy), rather I use it for a whole host of other more personal internet applications, everything from databases recording and tracking chameleons, motorcycle riders, ebay auctions, original artwork, gas mileage logs, names & addresses, etc., you name it and I have an application built for it with WebDNA.My question is this. My server's IP may move around, locally in a small office setting or with other ISPs whatever, even dynamic DNS services. In this case it might appear that a single license was being used by many servers. I certainly wouldn't want a repeat of what happened to Rob to happen with my ISP.As the registered user I'm often out of town or unavailable to be contacted about my WebDNA license that I use strictly according to my license agreement.Under what circumstances would SMI attempt to contact me and then contact my ISP? In other words what is the criteria for determining a problem?Thanks again, On Friday, April 25, 2003, at 08:57 AM, Doug Deck wrote:> > Mr. Blair, > > Thank you for responding so promptly. Once we exhaust all other > avenues of > communication with the registered user on record, we finally resort to > contacting the ISP. In this case the registered user we have in our > database has not responded to several messages over several weeks. ... Signed: Marc Kaiwi ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list
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Thanks for the comments Marc.I'll answer the process part of the question. There are two distinct scenarios we look for. (1) a customer running a license on more than one server for a long period of time, and (2) A license in use by a registered user and at the same time on a machine or machines that appear to be unrelated to that registered user.In the first scenario, we are looking at educating the customer on our licensing policy and helping them become compliant. Compliance can be achieved by buying a license for the additional production server(s), changing a development box to a Developer Edition license for free, or shutting off the unneeded server(s). We are very flexible and work with the customer. We know that it can take some time to migrate a license, get funding approved for a new one, request the ISP to shut off a server, etc. You will not find us unreasonable. In the second scenario, either one of 2 things has happened: our database may not have correct information, or the license has been pirated. Our first action is to contact the registered user in our database and verify they are still the owner of the product. At the same time we research the second instance related to that serial number. We can get contact information from a website using that WebDNA serial number, and if that fails, a whois type search will get us the ISP information. Once contact is made, we get purchase information from the undocumented instance and begin the process of determining where it came from. If our database is somehow incorrect, we correct it. If we have a real piracy issue, we take appropriate actions. We do not automatically assume piracy is occurring, despite the interpretation of a message that was posted to this list. When we are looking into a possible piracy issue, we ask for the ISP's assistance. Their customer is affected in some way. We do not say your customer is a pirate or give them any details. I would be surprised if an ISP shut down a server based on an exploratory request and nothing more. Piracy is a great big ugly word and the reason the ISP was upset. Messages that do not use such language tend to never be answered or culled from the spam. To be VERY CLEAR- in Rob's case, the issue has nothing to do with piracy on his part.Sorry for these long responses! I hope it helps.Doug-----Original Message----- From: marc@kaiwi.com [mailto:marc@kaiwi.com] Sent: Friday, April 25, 2003 10:16 AM To: WebDNA-Talk@talk.smithmicro.com Subject: Re: Pirated WebCat? NOT... Hi Doug, Phill,Just one question. I don't use my personal copy/license of WebDNA for e-commerce (I own one personal copy), rather I use it for a whole host of other more personal internet applications, everything from databases recording and tracking chameleons, motorcycle riders, ebay auctions, original artwork, gas mileage logs, names & addresses, etc., you name it and I have an application built for it with WebDNA.My question is this. My server's IP may move around, locally in a small office setting or with other ISPs whatever, even dynamic DNS services. In this case it might appear that a single license was being used by many servers. I certainly wouldn't want a repeat of what happened to Rob to happen with my ISP.As the registered user I'm often out of town or unavailable to be contacted about my WebDNA license that I use strictly according to my license agreement.Under what circumstances would SMI attempt to contact me and then contact my ISP? In other words what is the criteria for determining a problem?Thanks again, On Friday, April 25, 2003, at 08:57 AM, Doug Deck wrote:> > Mr. Blair, > > Thank you for responding so promptly. Once we exhaust all other > avenues of > communication with the registered user on record, we finally resort to > contacting the ISP. In this case the registered user we have in our > database has not responded to several messages over several weeks. ... Signed: Marc Kaiwi ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/
Doug Deck
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