Re: Professional WebDNA Hosting Solutions
This WebDNA talk-list message is from 2005
It keeps the original formatting.
numero = 63436
interpreted = N
texte = Not sure if this will help, but from your post, the issue seems to have come about with the addition of XSAN. I found this post that might give your IT an idea where to point the finger rather than blaming WebDNA. http://blog.noetech.com/archives/2005/09/23/continuing_apple_xsan_support_i= ssues.shtml Continuing Apple Xsan Support Issues After my post yesterday I received a message my SE manager and a conference call was setup with all the SEs assigned to us and Bill Hudson from Cupertino. The call lasted about a half hour where they continued to insist the problem is that we are hosting too many volumes, though no one can offer up any documentation from Apple saying that they don't support our config. Also, after explaining our exact problem (MDC becomes unresponsive but volumes don't fail-over) for the hundredth time, it seemed like they finally got it. It's not that the server crashes and the volumes fail-over, if it did that, I could live with it. So maybe some progress there. I've sent over cvgather tar balls for every volume and their engineers are supposed to be looking at them to see if there's something wrong beyond the number of volumes. Though I've heard that several times before. I was supposed to receive an update today, but haven't as of 6pm. To be honest I think that's the most frustration thing, the promises that they aren't keeping. I was told at least a month ago that engineers where going to look at our problem, but they never did. I've been told I'll get call backs and updates and never have. At least call me back and let me know that it's being looked into. On the call I explained how I felt like we have a problem that they can't solve and their trying to blame us, which is not an uncommon support tactic. I've asked several times for them to say exactly what about our setup is not supported, and to back it up with documentation. "For best performance" doesn't count in my book. In fact, it implies to me that the other way is supported, it just won't support as many streams, not an issue for us at all. Sal D'Anna On 11/17/05, David Cate
wrote: > Thanks Dennis, > > I''ll give them a call, but I'm always curious why some companies who > are in the technology business refer to the telephone as the easiest > way to get in touch and don't respond to email. > > I appreciate the info. > > On Nov 16, 2005, at 4:29 PM, WebDNA Talk-List Admin wrote: > > > David, for the quickest response contact us here at Smith Micro is > > via the phone. > > Please call 949-362-5800, speak to Doug Deck or Rene Delgadillo, > > they will be happy to help you out. > > > > Dennis Ott > > Smith Micro Software > > > > > > ----- Original Message ----- From: "David Cate" > > > > To: "WebDNA Talk" > > Sent: Wednesday, November 16, 2005 12:08 PM > > Subject: Re: Professional WebDNA Hosting Solutions > > > > > >> Thanks Clint, > >> > >> I've tried to contact people at Smith Micro via their website for > >> hosting solutions, but they do not return email. That troubles me > >> a bit. From our experience, the support we get from the threads > >> are better than they provide from the office.... > >> > >> Glad to hear about your environment. The WebDNA screen of death is > >> terribly frustrating.... > >> > >> We're still considering options and I appreciate your feedback. > >> > >> My hope is that we can continue to be WebDNA evangelists. I like > >> the code, but the performance and support are real concerns now > >> that we're experiencing more growth. > >> > >> On Nov 16, 2005, at 8:09 AM, Clint Davis wrote: > >> > >>> We have a couple of co-located Xserves serving over 1TB/month of > >>> mostly > >>> WebDNA content. We're using 6.0a, and we've been mostly problem- > >>> free. > >>> Occasionally, WebDNA will flip out and be unable to open > >>> databases, or I get > >>> the dreaded "Sorry, WebDNA server not running" error. The > >>> problems are very > >>> infrequent. > >>> > >>> > >>> On 11/15/05 4:50 PM, "David Cate" wrote: > >>> > >>>> Our company has been developing platforms with WebDNA for several > >>>> years and find the software extremely functional and easy to learn. > >>>> > >>>> Recently, we internalized our hosting business with our IT staff > >>>> on a > >>>> XSAN mirrored OSX Serves and we're having a terrible time keeping > >>>> sites up and running, WebDNA monitor continues to fail and all > >>>> triggers have stopped working too. > >>>> > >>>> Our IT manager continues to point to WebDNA citing the > >>>> application is > >>>> not a professional grade development environment and has some of > >>>> our > >>>> upper management believing his complaints, especially with the > >>>> problems we're experiencing now that we are deeply embedded into > >>>> this > >>>> platform. > >>>> > >>>> My question is this. There are two. > >>>> > >>>> 1. Does anyone know of a professional grade hosting company that > >>>> can > >>>> host several high traffic DNA sites for a short term? > >>>> > >>>> 2. Does anyone know of a professional consultant that could work > >>>> with > >>>> us, transportation, time in the office to solve and work with > >>>> our IT > >>>> staff to help us with our problems. > >>> > >>> > >>> > >>> ------------------------------------------------------------- > >>> This message is sent to you because you are subscribed to > >>> the mailing list . > >>> To unsubscribe, E-mail to: > >>> To switch to the DIGEST mode, E-mail to >>> digest@talk.smithmicro.com> > >>> Web Archive of this list is at: http://webdna.smithmicro.com/ > >> > >> David Cate > >> New Media Director > >> The GoTriCities Network- http://www.gotricities.net > >> Times-News Online- http://www.timesnews.net > >> vox - 423.392.1741 > >> > >> > >> ------------------------------------------------------------- > >> This message is sent to you because you are subscribed to > >> the mailing list . > >> To unsubscribe, E-mail to: > >> To switch to the DIGEST mode, E-mail to >> digest@talk.smithmicro.com> > >> Web Archive of this list is at: http://webdna.smithmicro.com/ > > > > > > ------------------------------------------------------------- > > This message is sent to you because you are subscribed to > > the mailing list . > > To unsubscribe, E-mail to: > > To switch to the DIGEST mode, E-mail to > digest@talk.smithmicro.com> > > Web Archive of this list is at: http://webdna.smithmicro.com/ > > David Cate > New Media Director > The GoTriCities Network- http://www.gotricities.net > Times-News Online- http://www.timesnews.net > vox - 423.392.1741 > > > ------------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list . > To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to > Web Archive of this list is at: http://webdna.smithmicro.com/ > ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/
Associated Messages, from the most recent to the oldest:
Not sure if this will help, but from your post, the issue seems to have come about with the addition of XSAN. I found this post that might give your IT an idea where to point the finger rather than blaming WebDNA. http://blog.noetech.com/archives/2005/09/23/continuing_apple_xsan_support_i= ssues.shtml Continuing Apple Xsan Support Issues After my post yesterday I received a message my SE manager and a conference call was setup with all the SEs assigned to us and Bill Hudson from Cupertino. The call lasted about a half hour where they continued to insist the problem is that we are hosting too many volumes, though no one can offer up any documentation from Apple saying that they don't support our config. Also, after explaining our exact problem (MDC becomes unresponsive but volumes don't fail-over) for the hundredth time, it seemed like they finally got it. It's not that the server crashes and the volumes fail-over, if it did that, I could live with it. So maybe some progress there. I've sent over cvgather tar balls for every volume and their engineers are supposed to be looking at them to see if there's something wrong beyond the number of volumes. Though I've heard that several times before. I was supposed to receive an update today, but haven't as of 6pm. To be honest I think that's the most frustration thing, the promises that they aren't keeping. I was told at least a month ago that engineers where going to look at our problem, but they never did. I've been told I'll get call backs and updates and never have. At least call me back and let me know that it's being looked into. On the call I explained how I felt like we have a problem that they can't solve and their trying to blame us, which is not an uncommon support tactic. I've asked several times for them to say exactly what about our setup is not supported, and to back it up with documentation. "For best performance" doesn't count in my book. In fact, it implies to me that the other way is supported, it just won't support as many streams, not an issue for us at all. Sal D'Anna On 11/17/05, David Cate wrote: > Thanks Dennis, > > I''ll give them a call, but I'm always curious why some companies who > are in the technology business refer to the telephone as the easiest > way to get in touch and don't respond to email. > > I appreciate the info. > > On Nov 16, 2005, at 4:29 PM, WebDNA Talk-List Admin wrote: > > > David, for the quickest response contact us here at Smith Micro is > > via the phone. > > Please call 949-362-5800, speak to Doug Deck or Rene Delgadillo, > > they will be happy to help you out. > > > > Dennis Ott > > Smith Micro Software > > > > > > ----- Original Message ----- From: "David Cate" > > > > To: "WebDNA Talk" > > Sent: Wednesday, November 16, 2005 12:08 PM > > Subject: Re: Professional WebDNA Hosting Solutions > > > > > >> Thanks Clint, > >> > >> I've tried to contact people at Smith Micro via their website for > >> hosting solutions, but they do not return email. That troubles me > >> a bit. From our experience, the support we get from the threads > >> are better than they provide from the office.... > >> > >> Glad to hear about your environment. The WebDNA screen of death is > >> terribly frustrating.... > >> > >> We're still considering options and I appreciate your feedback. > >> > >> My hope is that we can continue to be WebDNA evangelists. I like > >> the code, but the performance and support are real concerns now > >> that we're experiencing more growth. > >> > >> On Nov 16, 2005, at 8:09 AM, Clint Davis wrote: > >> > >>> We have a couple of co-located Xserves serving over 1TB/month of > >>> mostly > >>> WebDNA content. We're using 6.0a, and we've been mostly problem- > >>> free. > >>> Occasionally, WebDNA will flip out and be unable to open > >>> databases, or I get > >>> the dreaded "Sorry, WebDNA server not running" error. The > >>> problems are very > >>> infrequent. > >>> > >>> > >>> On 11/15/05 4:50 PM, "David Cate" wrote: > >>> > >>>> Our company has been developing platforms with WebDNA for several > >>>> years and find the software extremely functional and easy to learn. > >>>> > >>>> Recently, we internalized our hosting business with our IT staff > >>>> on a > >>>> XSAN mirrored OSX Serves and we're having a terrible time keeping > >>>> sites up and running, WebDNA monitor continues to fail and all > >>>> triggers have stopped working too. > >>>> > >>>> Our IT manager continues to point to WebDNA citing the > >>>> application is > >>>> not a professional grade development environment and has some of > >>>> our > >>>> upper management believing his complaints, especially with the > >>>> problems we're experiencing now that we are deeply embedded into > >>>> this > >>>> platform. > >>>> > >>>> My question is this. There are two. > >>>> > >>>> 1. Does anyone know of a professional grade hosting company that > >>>> can > >>>> host several high traffic DNA sites for a short term? > >>>> > >>>> 2. Does anyone know of a professional consultant that could work > >>>> with > >>>> us, transportation, time in the office to solve and work with > >>>> our IT > >>>> staff to help us with our problems. > >>> > >>> > >>> > >>> ------------------------------------------------------------- > >>> This message is sent to you because you are subscribed to > >>> the mailing list . > >>> To unsubscribe, E-mail to: > >>> To switch to the DIGEST mode, E-mail to >>> digest@talk.smithmicro.com> > >>> Web Archive of this list is at: http://webdna.smithmicro.com/ > >> > >> David Cate > >> New Media Director > >> The GoTriCities Network- http://www.gotricities.net > >> Times-News Online- http://www.timesnews.net > >> vox - 423.392.1741 > >> > >> > >> ------------------------------------------------------------- > >> This message is sent to you because you are subscribed to > >> the mailing list . > >> To unsubscribe, E-mail to: > >> To switch to the DIGEST mode, E-mail to >> digest@talk.smithmicro.com> > >> Web Archive of this list is at: http://webdna.smithmicro.com/ > > > > > > ------------------------------------------------------------- > > This message is sent to you because you are subscribed to > > the mailing list . > > To unsubscribe, E-mail to: > > To switch to the DIGEST mode, E-mail to > digest@talk.smithmicro.com> > > Web Archive of this list is at: http://webdna.smithmicro.com/ > > David Cate > New Media Director > The GoTriCities Network- http://www.gotricities.net > Times-News Online- http://www.timesnews.net > vox - 423.392.1741 > > > ------------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list . > To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to > Web Archive of this list is at: http://webdna.smithmicro.com/ > ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/
sal danna
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