Re: newbies to web, spaces in email address

This WebDNA talk-list message is from

1998

It keeps the original formatting. numero = 17403
interpreted = N
texte = >>>We are getting many orders from new web surfers who barely (or don't)>>>know their email addresses. One of the more common mistakes is to put a>>>space between first and last name, etc. I'd like to save them the trauma>>>of being sent back to the invoice page and just take out the spaces for>>>them.>>>>User [ConvertChars] to convert spaces to nothing, using a custom character>>conversion database.>>>>[ConvertChars db=SpaceKiller.db][email][/ConvertChars]>>Although this is technically right I think it's a bad idea to do it. *If*>the client enters a illegal email address I think the best thing to do is>to notify them about it and ask them to re-enter the address.>> *************************************************************> Christer Olsson Stora Nygatan 21 Phone +46 40 791 50> Art director S-211 37 Malmoe Fax +46 40 97 99 77> Ljusa Ideer AB Sweden http://www.ljusaideer.se>>>I would have agreed with you on this last week, but just yesterday we received email from someone who sent their email address because they hadn't received the confirmation notice of the sale. They re-iterated the space in the address (between first and last name, usually) in the followup (even though we could tell from the return address what the real address was).We are definitely seeing alot of first time web shoppers who are on a learning curve. Many don't know their outside email addresses (from their internal business email address, or AOL screen name). We're trying to not bounce them back to invoice page too much.It is a tough call.Sandy Associated Messages, from the most recent to the oldest:

Re: newbies to web, spaces in email address (Sandra L. Pitner 1998)
Re: newbies to web, spaces in email address (Christer Olsson 1998)
Re: newbies to web, spaces in email address (PCS Technical Support 1998)
Re: newbies to web, spaces in email address (Kenneth Grome 1998)
Re: newbies to web, spaces in email address (Gil Poulsen 1998)
newbies to web, spaces in email address (Sandra L. Pitner 1998)

>>>We are getting many orders from new web surfers who barely (or don't)>>>know their email addresses. One of the more common mistakes is to put a>>>space between first and last name, etc. I'd like to save them the trauma>>>of being sent back to the invoice page and just take out the spaces for>>>them.>>>>User [convertchars] to convert spaces to nothing, using a custom character>>conversion database.>>>>[ConvertChars db=SpaceKiller.db][email][/ConvertChars]>>Although this is technically right I think it's a bad idea to do it. *If*>the client enters a illegal email address I think the best thing to do is>to notify them about it and ask them to re-enter the address.>> *************************************************************> Christer Olsson Stora Nygatan 21 Phone +46 40 791 50> Art director S-211 37 Malmoe Fax +46 40 97 99 77> Ljusa Ideer AB Sweden http://www.ljusaideer.se>>>I would have agreed with you on this last week, but just yesterday we received email from someone who sent their email address because they hadn't received the confirmation notice of the sale. They re-iterated the space in the address (between first and last name, usually) in the followup (even though we could tell from the return address what the real address was).We are definitely seeing alot of first time web shoppers who are on a learning curve. Many don't know their outside email addresses (from their internal business email address, or AOL screen name). We're trying to not bounce them back to invoice page too much.It is a tough call.Sandy Sandra L. Pitner

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Re: newbies to web, spaces in email address

1998

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