The Guru, The Mooseman, Susie and Is That Really the Only Manual?

This WebDNA talk-list message is from

1998

It keeps the original formatting. numero = 20207
interpreted = N
texte = The Guru, The Mooseman, Susie and Is That Really the Only Manual?First, Susie, I have posted you private mail, I will be glad to hep you ifI can, Just respond to me by private e-mail. Second, I can understandThe Mooseman's frustration, and his position. It is the same as mine. IUnderstand these statements:*****I came to WebCatalog, not as much a programmer but as an ISP whowaslooking for a quick commerce solution to run on my server. I do not have the background in what actually drives the software. WEBCAT is a ready-made catalog storefront with minor customization,waiting to hit the web for your customers. AND Just drop in a copy ofGeneral Store into the customers web directory, make a few changes and youroff and running. I got this software, read the manual, and threw it accross the room! Iposted a message that compared it to the Microsoft Manual for Access. Icalled PCS and was told that a better manual would be released. (NOT!!!) Ilogged on to the talk list, to get advice. (Responses have been cryptic atBEST!)I posted these statements this very list: I need help with the command.I do not understand how it functions. An example would help. ; Iask, WHAT part of the above statements is NOT understood?My first project it took me 6 Months to finish, I was told it would take me1! I was so frustrated that I just let it all go for months. Then I gotanother project, and it took me 3 weeks to get one step done that was a 10min. process! I had to call TechSupport to get an answer, finally.Recently, yet another problem came up, I got an answer from another user,after posting the problem 3 times to this list!I have been looking for an Encryption solution. My clients want encryptede-mail. And when I have mentioned this, I get a wide range of responses,like, use web merchant. Excuse my dullness, but what part of : Myclients want encrypted e-mail. Was not understood? I am lookingeverywhere but WebCat 3 to solve this, why? It is simple, if PCS can notput out a Manual for their product that the AVERAGE person can use, whyshould I spend more money with you?I have not just asked the question, I have suggested a SIMPLE solution Manytimes. I guess Tech's do not like simple things. The more Complex andCryptic the answer, the better, but here it goes again:1) Use the base manual you have, expand on it.2) Collect snips of code from the users and from your staff.3) Have the sender put it in a used in context format, so people have anEXAMPLE of how it is used.4) Get the base going, convert it to Acrobat Reader.5) Put it on your site to be downloadable.6) Add more inputs to it as people submit more snips.7) Keep it revised, and on line for your users.I know that with your software this may be a lot of work to do, at thestart, but it can be done! I suggest that you work this through someone whohas basic understanding of WebCat, and IS NOT a Tech! This needs to be aPlain Language Manual, the world is populated by people, Some of who happento be Tech's.3 months ago I offered to do it for you, if you supplied the raw data,since there was no response, I guess you guys blew it off.WebCat is a great product, it needs a Plain Language Manual, withEXAMPLES. If this talk list is supposed to be here to help people who useWC, and help to improve WC, I would think that the users would donate whatthey have come up with to assist others, and people like Susie.Even if you have to pay someone to do this, and for the sake of yourProduct, do Not use a Tech Manual Writer, it will pay off in the end withyour clients and You!JIMMail to: jv1@web-maya.comVisit my Page: http://www.web-maya.com1) Life is what happens, while you are making plans!2) Life is what happens as we walk through eternity!3) We are all one. Associated Messages, from the most recent to the oldest:

The Guru, The Mooseman, Susie and Is That Really the Only Manual? (Jim V 1998)

The Guru, The Mooseman, Susie and Is That Really the Only Manual?First, Susie, I have posted you private mail, I will be glad to hep you ifI can, Just respond to me by private e-mail. Second, I can understandThe Mooseman's frustration, and his position. It is the same as mine. IUnderstand these statements:*****I came to WebCatalog, not as much a programmer but as an ISP whowaslooking for a quick commerce solution to run on my server. I do not have the background in what actually drives the software. WEBCAT is a ready-made catalog storefront with minor customization,waiting to hit the web for your customers. AND Just drop in a copy ofGeneral Store into the customers web directory, make a few changes and youroff and running. I got this software, read the manual, and threw it accross the room! Iposted a message that compared it to the Microsoft Manual for Access. Icalled PCS and was told that a better manual would be released. (NOT!!!) Ilogged on to the Talk List, to get advice. (Responses have been cryptic atBEST!)I posted these statements this very list: I need help with the command.I do not understand how it functions. An example would help. ; Iask, WHAT part of the above statements is NOT understood?My first project it took me 6 Months to finish, I was told it would take me1! I was so frustrated that I just let it all go for months. Then I gotanother project, and it took me 3 weeks to get one step done that was a 10min. process! I had to call TechSupport to get an answer, finally.Recently, yet another problem came up, I got an answer from another user,after posting the problem 3 times to this list!I have been looking for an Encryption solution. My clients want encryptede-mail. And when I have mentioned this, I get a wide range of responses,like, use web merchant. Excuse my dullness, but what part of : Myclients want encrypted e-mail. Was not understood? I am lookingeverywhere but WebCat 3 to solve this, why? It is simple, if PCS can notput out a Manual for their product that the AVERAGE person can use, whyshould I spend more money with you?I have not just asked the question, I have suggested a SIMPLE solution Manytimes. I guess Tech's do not like simple things. The more Complex andCryptic the answer, the better, but here it goes again:1) Use the base manual you have, expand on it.2) Collect snips of code from the users and from your staff.3) Have the sender put it in a used in context format, so people have anEXAMPLE of how it is used.4) Get the base going, convert it to Acrobat Reader.5) Put it on your site to be downloadable.6) Add more inputs to it as people submit more snips.7) Keep it revised, and on line for your users.I know that with your software this may be a lot of work to do, at thestart, but it can be done! I suggest that you work this through someone whohas basic understanding of WebCat, and IS NOT a Tech! This needs to be aPlain Language Manual, the world is populated by people, Some of who happento be Tech's.3 months ago I offered to do it for you, if you supplied the raw data,since there was no response, I guess you guys blew it off.WebCat is a great product, it needs a Plain Language Manual, withEXAMPLES. If this Talk List is supposed to be here to help people who useWC, and help to improve WC, I would think that the users would donate whatthey have come up with to assist others, and people like Susie.Even if you have to pay someone to do this, and for the sake of yourProduct, do Not use a Tech Manual Writer, it will pay off in the end withyour clients and You!JIMMail to: jv1@web-maya.comVisit my Page: http://www.web-maya.com1) Life is what happens, while you are making plans!2) Life is what happens as we walk through eternity!3) We are all one. Jim V

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The Guru, The Mooseman, Susie and Is That Really the Only Manual?

1998

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