Re[2]: Support suggestions - Response
This WebDNA talk-list message is from 2000
It keeps the original formatting.
numero = 26017
interpreted = N
texte = PCS/SM - I thought you'd like to know that the SmithMicro web site is broken, in that none of the links that go through the knowledgebase (kb.exe) work at all. This includes the FAQ's shown below. I believe it is due to a misconfiguration on the web server itself. The link below http://www.smithmicro.com/techsupport/kb.exe?faqactually points to http://www.smithmicro.com/support/support_main.tpl/kb.exewhich comes back with the message:Error: template 'e:/smsiweb/support/support_main.tpl/kb.exe' not found Error: template security preferences do not allow remote access to files with that extensionI tried both the link you had below in your message as well as hitting the site direct and navigating there (so I did have a cart#).Thought you'd like to know.John Peacock____________________Reply Separator____________________ Subject: Re: Support suggestions - Response Author:
(WebCatalog Talk) Date: 1/7/00 3:03 PMJohn is absolutely correct. Our online Knowledge Base also makes it very simple to take issues which have been verified and/or resolved and to make them available for public consumption where appropriate through our list of Frequently Asked Questions (FAQs).If you have any questions, comments, suggestions or issues that you feel need to be escalated, in order to get them into our tracking system, please submit a Personal Assistance Request. To do this, go through the Technical Support area of our web site: http://www.smithmicro.com/support/support_main.tpl. Click on the Knowledge Base link and follow it through to the Personal Assistance area. You will receive responses via email or you may check on your incidents through the Customer Login area.Issues that are submitted which have been verified and suitable for public consumption will then be cleaned up and made available through our searchable list of FAQs.We also encourage you to consider being a part of our VAR Plus program (http://www.smithmicro.com/partners/partners_main.tpl). We are currently working on a system where non-verified issues may be made available to our VAR Plus members.Thank you for letting us be of service to you.WebCatalog Support Smith Micro Software Voice: (949) 360-8553 -----Original Message----- From: John Hill [mailto:jah_bulk@smithmicro.com] Sent: Friday, January 07, 2000 2:37 PM To: WebDNA-Talk@talk.smithmicro.com Subject: Support suggestions - Response Smith Micro does have an online Knowledge Base that contains not only FAQ related items, but bugs reported to Tech Support and items from this talk list. In addition, as I mentioned yesterday, we have been working hard to track all items in this list and make sure they get dealt with effectively. http://www.smithmicro.com/support/support_main.tplJohn.--------------------------------- John A. Hill Smith Micro Software Internet Solutions Division eCommerce / Consulting / Hosting http://www.smithmicro.com (formerly Pacific Coast Software)------------------------------------------------------------- Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server. To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to ------------------------------------------------------------- Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server. To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to
Associated Messages, from the most recent to the oldest:
PCS/SM - I thought you'd like to know that the SmithMicro web site is broken, in that none of the links that go through the knowledgebase (kb.exe) work at all. This includes the FAQ's shown below. I believe it is due to a misconfiguration on the web server itself. The link below http://www.smithmicro.com/techsupport/kb.exe?faqactually points to http://www.smithmicro.com/support/support_main.tpl/kb.exewhich comes back with the message:Error: template 'e:/smsiweb/support/support_main.tpl/kb.exe' not found Error: template security preferences do not allow remote access to files with that extensionI tried both the link you had below in your message as well as hitting the site direct and navigating there (so I did have a cart#).Thought you'd like to know.John Peacock____________________Reply Separator____________________ Subject: Re: Support suggestions - Response Author: (WebCatalog Talk) Date: 1/7/00 3:03 PMJohn is absolutely correct. Our online Knowledge Base also makes it very simple to take issues which have been verified and/or resolved and to make them available for public consumption where appropriate through our list of Frequently Asked Questions (FAQs).If you have any questions, comments, suggestions or issues that you feel need to be escalated, in order to get them into our tracking system, please submit a Personal Assistance Request. To do this, go through the Technical Support area of our web site: http://www.smithmicro.com/support/support_main.tpl. Click on the Knowledge Base link and follow it through to the Personal Assistance area. You will receive responses via email or you may check on your incidents through the Customer Login area.Issues that are submitted which have been verified and suitable for public consumption will then be cleaned up and made available through our searchable list of FAQs.We also encourage you to consider being a part of our VAR Plus program (http://www.smithmicro.com/partners/partners_main.tpl). We are currently working on a system where non-verified issues may be made available to our VAR Plus members.Thank you for letting us be of service to you.WebCatalog Support Smith Micro Software Voice: (949) 360-8553 -----Original Message----- From: John Hill [mailto:jah_bulk@smithmicro.com] Sent: Friday, January 07, 2000 2:37 PM To: WebDNA-Talk@talk.smithmicro.com Subject: Support suggestions - Response Smith Micro does have an online Knowledge Base that contains not only FAQ related items, but bugs reported to Tech Support and items from this talk list. In addition, as I mentioned yesterday, we have been working hard to track all items in this list and make sure they get dealt with effectively. http://www.smithmicro.com/support/support_main.tplJohn.--------------------------------- John A. Hill Smith Micro Software Internet Solutions Division eCommerce / Consulting / Hosting http://www.smithmicro.com (formerly Pacific Coast Software)------------------------------------------------------------- Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server. To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to ------------------------------------------------------------- Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server. To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to
jpeacock@univpress.com
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