Re: Re[2]: Support suggestions - Response
This WebDNA talk-list message is from 2000
It keeps the original formatting.
numero = 26039
interpreted = N
texte = Thanks John. We corrected this error. We apologize for the inconvenience.WebCatalog SupportSmith Micro SoftwareVoice: (949) 360-8553-----Original Message-----From: jpeacock@univpress.com [mailto:jpeacock@univpress.com]Sent: Monday, January 10, 2000 6:40 AMTo: WebDNA-Talk@talk.smithmicro.comSubject: Re[2]: Support suggestions - Response PCS/SM - I thought you'd like to know that the SmithMicro web site is broken, in thatnone of the links that go through the knowledgebase (kb.exe) work at all.Thisincludes the FAQ's shown below. I believe it is due to a misconfigurationonthe web server itself. The link below http://www.smithmicro.com/techsupport/kb.exe?faqactually points to http://www.smithmicro.com/support/support_main.tpl/kb.exewhich comes back with the message:Error: template 'e:/smsiweb/support/support_main.tpl/kb.exe' not foundError:template security preferences do not allow remote access to files with thatextensionI tried both the link you had below in your message as well as hitting thesitedirect and navigating there (so I did have a cart#).Thought you'd like to know.John Peacock____________________Reply Separator____________________Subject: Re: Support suggestions - Response Author:
(WebCatalog Talk)Date: 1/7/00 3:03 PMJohn is absolutely correct. Our online Knowledge Base also makes it verysimple to take issues which have been verified and/or resolved and to makethem available for public consumption where appropriate through our list ofFrequently Asked Questions (FAQs).If you have any questions, comments, suggestions or issues that you feelneed to be escalated, in order to get them into our tracking system, pleasesubmit a Personal Assistance Request. To do this, go through the TechnicalSupport area of our web site:http://www.smithmicro.com/support/support_main.tpl. Click on the KnowledgeBase link and follow it through to the Personal Assistance area. You willreceive responses via email or you may check on your incidents through theCustomer Login area.Issues that are submitted which have been verified and suitable for publicconsumption will then be cleaned up and made available through oursearchable list of FAQs.We also encourage you to consider being a part of our VAR Plus program(http://www.smithmicro.com/partners/partners_main.tpl). We are currentlyworking on a system where non-verified issues may be made available to ourVAR Plus members.Thank you for letting us be of service to you.WebCatalog SupportSmith Micro SoftwareVoice: (949) 360-8553-----Original Message-----From: John Hill [mailto:jah_bulk@smithmicro.com]Sent: Friday, January 07, 2000 2:37 PMTo: WebDNA-Talk@talk.smithmicro.comSubject: Support suggestions - ResponseSmith Micro does have an online Knowledge Base that contains not only FAQrelated items, but bugs reported to Tech Support and items from this talklist. In addition, as I mentioned yesterday, we have been working hard totrack all items in this list and make sure they get dealt with effectively. http://www.smithmicro.com/support/support_main.tplJohn.--------------------------------- John A. Hill Smith Micro Software Internet Solutions DivisioneCommerce / Consulting / Hosting http://www.smithmicro.com(formerly Pacific Coast Software)-------------------------------------------------------------Brought to you by CommuniGate Pro - The Buzz Word Compliant MessagingServer.To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to-------------------------------------------------------------Brought to you by CommuniGate Pro - The Buzz Word Compliant MessagingServer.To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to-------------------------------------------------------------Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server.To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to
Associated Messages, from the most recent to the oldest:
Thanks John. We corrected this error. We apologize for the inconvenience.WebCatalog SupportSmith Micro SoftwareVoice: (949) 360-8553-----Original Message-----From: jpeacock@univpress.com [mailto:jpeacock@univpress.com]Sent: Monday, January 10, 2000 6:40 AMTo: WebDNA-Talk@talk.smithmicro.comSubject: Re[2]: Support suggestions - Response PCS/SM - I thought you'd like to know that the SmithMicro web site is broken, in thatnone of the links that go through the knowledgebase (kb.exe) work at all.Thisincludes the FAQ's shown below. I believe it is due to a misconfigurationonthe web server itself. The link below http://www.smithmicro.com/techsupport/kb.exe?faqactually points to http://www.smithmicro.com/support/support_main.tpl/kb.exewhich comes back with the message:Error: template 'e:/smsiweb/support/support_main.tpl/kb.exe' not foundError:template security preferences do not allow remote access to files with thatextensionI tried both the link you had below in your message as well as hitting thesitedirect and navigating there (so I did have a cart#).Thought you'd like to know.John Peacock____________________Reply Separator____________________Subject: Re: Support suggestions - Response Author: (WebCatalog Talk)Date: 1/7/00 3:03 PMJohn is absolutely correct. Our online Knowledge Base also makes it verysimple to take issues which have been verified and/or resolved and to makethem available for public consumption where appropriate through our list ofFrequently Asked Questions (FAQs).If you have any questions, comments, suggestions or issues that you feelneed to be escalated, in order to get them into our tracking system, pleasesubmit a Personal Assistance Request. To do this, go through the TechnicalSupport area of our web site:http://www.smithmicro.com/support/support_main.tpl. Click on the KnowledgeBase link and follow it through to the Personal Assistance area. You willreceive responses via email or you may check on your incidents through theCustomer Login area.Issues that are submitted which have been verified and suitable for publicconsumption will then be cleaned up and made available through oursearchable list of FAQs.We also encourage you to consider being a part of our VAR Plus program(http://www.smithmicro.com/partners/partners_main.tpl). We are currentlyworking on a system where non-verified issues may be made available to ourVAR Plus members.Thank you for letting us be of service to you.WebCatalog SupportSmith Micro SoftwareVoice: (949) 360-8553-----Original Message-----From: John Hill [mailto:jah_bulk@smithmicro.com]Sent: Friday, January 07, 2000 2:37 PMTo: WebDNA-Talk@talk.smithmicro.comSubject: Support suggestions - ResponseSmith Micro does have an online Knowledge Base that contains not only FAQrelated items, but bugs reported to Tech Support and items from this talklist. In addition, as I mentioned yesterday, we have been working hard totrack all items in this list and make sure they get dealt with effectively. http://www.smithmicro.com/support/support_main.tplJohn.--------------------------------- John A. Hill Smith Micro Software Internet Solutions DivisioneCommerce / Consulting / Hosting http://www.smithmicro.com(formerly Pacific Coast Software)-------------------------------------------------------------Brought to you by CommuniGate Pro - The Buzz Word Compliant MessagingServer.To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to-------------------------------------------------------------Brought to you by CommuniGate Pro - The Buzz Word Compliant MessagingServer.To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to-------------------------------------------------------------Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server.To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to
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