Re: SM's Tech Help (or lack of)

This WebDNA talk-list message is from

2000

It keeps the original formatting. numero = 27677
interpreted = N
texte = Unfortunately making a call from Germany is impratical. I have been postingfor a couple of weeks about problems using WebCat on solaris. At this pointthe trail serail number will expire before it is working correctly.SM has an opportunity to have their product replace a multi-million dollarsystem, but it appears that they do not care about it.I did get a replacement file for one that was apparently messed up either inthe distribution or while it was being installed. That did help a greatdeal, however, once Webcat started functioning there have been otherproblems (like quiting within a few m inutes of starting, runnig aparticular template that forces WebCat to quit everytime etc) to which SMhas not bothered to respond. On my initial email to them (webcatalog@smithmicro.com) I got an'auto-response' about 3 dasy later, then when I went to the webpagereferenced in the email, I updated the information, then received an emailtelling me I didn't enter the data inbetween the lines properly (kind ofhard to do on a web based form that they themselves created). I once got anemail asking me to send an email to support, which I did, but have notgotten even an auto-reply in over 1 week. I even sent an email to sales@smithmicro.com and the regularsupport@smithmicro.com but got no response at all.So I guess my question is, does SM care about international customers? Whybother going to CeBIT if this is the level of support you are willing tosupply?Dale TherioDresdner Kleinwort Benson ResearchJ�rgen-Ponto-Platz, 1Frankfurt, Germany+49 (0) 69 263 19977 - phone+49 (0) 69 263 11379 - fax> -----Original Message-----> From: Glenn Busbin [SMTP:GBusbin@mindspring.com]> Sent: Thursday, February 17, 2000 03:06> To: WebDNA-Talk@talk.smithmicro.com> Subject: SM's Tech Help> > I posted a message asking for help with Emailer a few days ago. No one on> the list was able to solve the problem, but I got a note from Sam at SM> asking me to call him about it.> > Sam and I talked on the phone and by email several times over the last few> days. He worked diligently to help me out and consulted with others at SM> in> the process.> > This list can't answer every question that people are sure to have, but if> that question involves getting WebCatalog to function properly, I> recommend> calling SM's offices and using their real, live folks to get it up and> running. They also has an email support for technical questions at> webcatalog@smithmicro.com. I should have known about this, but didn't.> Contacting them at this address will send your request to the entire> support> department.> > Of course, no one at SM can spend time writing WebDNA stuff for us, but> they> do attend to the technical concerns about their product PDQ.> > I genuinely appreciate Sam's efforts and the time he spent with me on the> phone. His enthusiasm for solving the problem indicates his high degree of> dedication to WebCatalog and SM.> > Thanks, Sam.> > > -------------------------------------------------------------> Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging> Server.> To end your Mail problems go to .> > This message is sent to you because you are subscribed to> the mailing list .> To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to> -------------------------------------------------------------Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server.To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Associated Messages, from the most recent to the oldest:

Re: SM's Tech Help (or lack of) (WebDNA Support 2000)
Re: SM's Tech Help (or lack of) (Joseph D'Andrea 2000)
Re: SM's Tech Help (or lack of) (Therio, Dale 2000)

Unfortunately making a call from Germany is impratical. I have been postingfor a couple of weeks about problems using WebCat on solaris. At this pointthe trail serail number will expire before it is working correctly.SM has an opportunity to have their product replace a multi-million dollarsystem, but it appears that they do not care about it.I did get a replacement file for one that was apparently messed up either inthe distribution or while it was being installed. That did help a greatdeal, however, once Webcat started functioning there have been otherproblems (like quiting within a few m inutes of starting, runnig aparticular template that forces WebCat to quit everytime etc) to which SMhas not bothered to respond. On my initial email to them (webcatalog@smithmicro.com) I got an'auto-response' about 3 dasy later, then when I went to the webpagereferenced in the email, I updated the information, then received an emailtelling me I didn't enter the data inbetween the lines properly (kind ofhard to do on a web based form that they themselves created). I once got anemail asking me to send an email to support, which I did, but have notgotten even an auto-reply in over 1 week. I even sent an email to sales@smithmicro.com and the regularsupport@smithmicro.com but got no response at all.So I guess my question is, does SM care about international customers? Whybother going to CeBIT if this is the level of support you are willing tosupply?Dale TherioDresdner Kleinwort Benson ResearchJ�rgen-Ponto-Platz, 1Frankfurt, Germany+49 (0) 69 263 19977 - phone+49 (0) 69 263 11379 - fax> -----Original Message-----> From: Glenn Busbin [SMTP:GBusbin@mindspring.com]> Sent: Thursday, February 17, 2000 03:06> To: WebDNA-Talk@talk.smithmicro.com> Subject: SM's Tech Help> > I posted a message asking for help with Emailer a few days ago. No one on> the list was able to solve the problem, but I got a note from Sam at SM> asking me to call him about it.> > Sam and I talked on the phone and by email several times over the last few> days. He worked diligently to help me out and consulted with others at SM> in> the process.> > This list can't answer every question that people are sure to have, but if> that question involves getting WebCatalog to function properly, I> recommend> calling SM's offices and using their real, live folks to get it up and> running. They also has an email support for technical questions at> webcatalog@smithmicro.com. I should have known about this, but didn't.> Contacting them at this address will send your request to the entire> support> department.> > Of course, no one at SM can spend time writing WebDNA stuff for us, but> they> do attend to the technical concerns about their product PDQ.> > I genuinely appreciate Sam's efforts and the time he spent with me on the> phone. His enthusiasm for solving the problem indicates his high degree of> dedication to WebCatalog and SM.> > Thanks, Sam.> > > -------------------------------------------------------------> Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging> Server.> To end your Mail problems go to .> > This message is sent to you because you are subscribed to> the mailing list .> To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to> -------------------------------------------------------------Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server.To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Therio, Dale

DOWNLOAD WEBDNA NOW!

Re: SM's Tech Help (or lack of)

2000

Top Articles:

Related Readings: