Re: [OT] Industry standard for missing orders

This WebDNA talk-list message is from

2003

It keeps the original formatting. numero = 46971
interpreted = N
texte = I would just make orders going to an apartment require a signature.- charlesOn Sunday, January 19, 2003, at 10:52 PM, WJ Starck wrote:> Good evening->> Was wondering if there is an industry standard of sorts for orders > that are shipped, show they are delivered, but are claimed to not have > been received by the customer. Problem is, the vast majority of our > orders are received without incident. We ship via US priority mail > because it is a convenience for our customers to receive orders > without having to sign for them, and I feel this gives us a > competitive edge. We currently use USPS delivery confirmation which > has worked quite well for us.>> *However*>> Lately, we seem to have an increasing number of packages that the > customers claim they have never received, even though the USPS > tracking says they were delivered. Most commonly, these are delivered > to apartments. The last two have been in the NYC area. After > invesigation, it turns out the package was delivered, but the postal > worker either left the package without obtaining a signature, or left > it in the care of the manager, who left it out in the hallway because > it didn't look expensive. I'm beginning to wonder if we're being > taken for a ride.>> So what to do?>> - I know we can insure all packages, but this seems costly since the > vast majority are delivered without incident.> - Insist that all apartment dwellers insure their packages at their > cost?> - Insist on the above in high risk fraud states/cities? (NY, New > Jersey,Miami, California)> - Tell the customer tough luck it's out of our hands.?> - Or ?>>> Any one who's been there, done that care to comment? Our average order > runs about $75.00>> Thanks,>>> -->> Will Starck> NovaDerm Skincare Science> http://www.novaderm.com> wjs@novaderm.com>>> -------------------------------------------------------------> This message is sent to you because you are subscribed to> the mailing list .> To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to > > Web Archive of this list is at: http://webdna.smithmicro.com/>-------------------------------------------------------------This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ Associated Messages, from the most recent to the oldest:

Re: [OT] Industry standard for missing orders (Kenneth Grome 2003)
Re: [OT] Industry standard for missing orders (Charles Kline 2003)
Re: [OT] Industry standard for missing orders (dale 2003)
Re: [OT] Industry standard for missing orders (Donovan 2003)
[OT] Industry standard for missing orders (WJ Starck 2003)

I would just make orders going to an apartment require a signature.- charlesOn Sunday, January 19, 2003, at 10:52 PM, WJ Starck wrote:> Good evening->> Was wondering if there is an industry standard of sorts for orders > that are shipped, show they are delivered, but are claimed to not have > been received by the customer. Problem is, the vast majority of our > orders are received without incident. We ship via US priority mail > because it is a convenience for our customers to receive orders > without having to sign for them, and I feel this gives us a > competitive edge. We currently use USPS delivery confirmation which > has worked quite well for us.>> *However*>> Lately, we seem to have an increasing number of packages that the > customers claim they have never received, even though the USPS > tracking says they were delivered. Most commonly, these are delivered > to apartments. The last two have been in the NYC area. After > invesigation, it turns out the package was delivered, but the postal > worker either left the package without obtaining a signature, or left > it in the care of the manager, who left it out in the hallway because > it didn't look expensive. I'm beginning to wonder if we're being > taken for a ride.>> So what to do?>> - I know we can insure all packages, but this seems costly since the > vast majority are delivered without incident.> - Insist that all apartment dwellers insure their packages at their > cost?> - Insist on the above in high risk fraud states/cities? (NY, New > Jersey,Miami, California)> - Tell the customer tough luck it's out of our hands.?> - Or ?>>> Any one who's been there, done that care to comment? Our average order > runs about $75.00>> Thanks,>>> -->> Will Starck> NovaDerm Skincare Science> http://www.novaderm.com> wjs@novaderm.com>>> -------------------------------------------------------------> This message is sent to you because you are subscribed to> the mailing list .> To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to > > Web Archive of this list is at: http://webdna.smithmicro.com/>-------------------------------------------------------------This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ Charles Kline

DOWNLOAD WEBDNA NOW!

Re: [OT] Industry standard for missing orders

2003

Top Articles:

Related Readings: