Re: Missing Cart Information
This WebDNA talk-list message is from 2003
It keeps the original formatting.
numero = 53724
interpreted = N
texte = Geez, I've been griping about this for over 3 months now. Glad to see I'm not crazy and someone else is finally seeing the same symptoms. Started with 5.0, and I also see the carts being swept prematurely, irregardless of the sweep frequency setting. -- Will Starck NovaDerm Skincare Science http://www.novaderm.com wjs@novaderm.com On Oct 30, 2003, at 10:59 AM, Paul Willis wrote: >>> We did add the new header fields to the cart code for 5.1. But this >>> was a >>> pretty straight forward change, and I can't see how that change >>> would cause >>> any problems with missing header data, or line items. >> >> Any other ideas why 3 people using WebCat 5.1 would all have the same >> problem with data disappearing from carts? > > We appear to be experiencing this problem now. Carts are being deleted > prematurely, this is how it happens... > > Visitor 1 comes to the site they get a unique cart assigned. > Visitor 2 comes to the site they get a unique cart assigned. > As soon as visitor 2 adds something to their cart and the lineitems > cart clearing code runs any older carts are cleared out, including > Visitor 1's recently created cart. The SweepCartFrequency pref is set > to the default 1440 minutes (24 hours) but it seems to be ignored. > > Lineitems can be added to Visitor 1's cart with no effect on Visitor > 2's cart. > > This behaviour gives us the impression that cart information is being > wiped because when Visitor 1 hits a link which carries their cart > number a 'new' cart is created (in place of the one Visitor 2 deleted) > with the original 'Visitor 1 cart number' but it obviously contains no > information. > > We were running 5.1c on Mac OS X 10.2.8. We tried upgrading to 5.1e > but this shows the same problem. About two weeks ago we upgraded to > 10.2.8 (from 10.2.6) this is the only change for ages but seems to > coincide with the problem starting. > > Restarting the server or WebCat makes no difference. > > We have UK date/time settings on the server. > > Paul > > > ------------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list
. > To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to > > Web Archive of this list is at: http://webdna.smithmicro.com/ > > ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/
Associated Messages, from the most recent to the oldest:
Geez, I've been griping about this for over 3 months now. Glad to see I'm not crazy and someone else is finally seeing the same symptoms. Started with 5.0, and I also see the carts being swept prematurely, irregardless of the sweep frequency setting. -- Will Starck NovaDerm Skincare Science http://www.novaderm.com wjs@novaderm.com On Oct 30, 2003, at 10:59 AM, Paul Willis wrote: >>> We did add the new header fields to the cart code for 5.1. But this >>> was a >>> pretty straight forward change, and I can't see how that change >>> would cause >>> any problems with missing header data, or line items. >> >> Any other ideas why 3 people using WebCat 5.1 would all have the same >> problem with data disappearing from carts? > > We appear to be experiencing this problem now. Carts are being deleted > prematurely, this is how it happens... > > Visitor 1 comes to the site they get a unique cart assigned. > Visitor 2 comes to the site they get a unique cart assigned. > As soon as visitor 2 adds something to their cart and the lineitems > cart clearing code runs any older carts are cleared out, including > Visitor 1's recently created cart. The SweepCartFrequency pref is set > to the default 1440 minutes (24 hours) but it seems to be ignored. > > Lineitems can be added to Visitor 1's cart with no effect on Visitor > 2's cart. > > This behaviour gives us the impression that cart information is being > wiped because when Visitor 1 hits a link which carries their cart > number a 'new' cart is created (in place of the one Visitor 2 deleted) > with the original 'Visitor 1 cart number' but it obviously contains no > information. > > We were running 5.1c on Mac OS X 10.2.8. We tried upgrading to 5.1e > but this shows the same problem. About two weeks ago we upgraded to > 10.2.8 (from 10.2.6) this is the only change for ages but seems to > coincide with the problem starting. > > Restarting the server or WebCat makes no difference. > > We have UK date/time settings on the server. > > Paul > > > ------------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list . > To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to > > Web Archive of this list is at: http://webdna.smithmicro.com/ > > ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/
WJ Starck
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