Re: order problem
This WebDNA talk-list message is from 2006
It keeps the original formatting.
numero = 66188
interpreted = N
texte = Li Yang wrote:> The order from my website did not automatically export the order to the> completed order folder which stopped in the pending folder, and I have> to click the (Process Orders Now ) key from Admin page to finish the> order processing. Does anyone knows why does that?> > > I did check all the triggers are enabled and pointed to the right> places (ProcessOrders.tpl and WebDelivery.tpl?..) > Is there anywhere I can turn the pending order off?> > thanks for your help!> > LiLi, it sounds like the issue is that your "PayMethod" is BK insteadof CC or other. Putting the item in the pending folder is the properfunction of an order that is "booked" and pending shipment. Whenthe paymethod is set to BK, the customers credit card is authorizedonly, not captured. Then, when you go to ship the order, you cango into the pending admin, and say "ship". This changes the paymethodto CC, which resends the order to the gateway where it does anotherauthorization and captures the order.You can change the processing prefs to CC somewhere in the storeadmin.HTH,Donovan-- =o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o DONOVAN D. BROOKE EUCA Design Center <- Web Development (specializing in eCommerce),-> <- Custom Paint, Labels, and Specialty Signage. -> <- Home and Business Embellishment/Fabrication, -> <- Glass Blowing, and Art Glass -> PH/FAX:> 1 (608) 835-2476 Web:> http://www.egg.bz | http://www.euca.us =o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o-------------------------------------------------------------This message is sent to you because you are subscribed to the mailing list
.To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/
Associated Messages, from the most recent to the oldest:
Li Yang wrote:> The order from my website did not automatically export the order to the> completed order folder which stopped in the pending folder, and I have> to click the (Process Orders Now ) key from Admin page to finish the> order processing. Does anyone knows why does that?> > > I did check all the triggers are enabled and pointed to the right> places (ProcessOrders.tpl and WebDelivery.tpl?..) > Is there anywhere I can turn the pending order off?> > thanks for your help!> > LiLi, it sounds like the issue is that your "PayMethod" is BK insteadof CC or other. Putting the item in the pending folder is the properfunction of an order that is "booked" and pending shipment. Whenthe paymethod is set to BK, the customers credit card is authorizedonly, not captured. Then, when you go to ship the order, you cango into the pending admin, and say "ship". This changes the paymethodto CC, which resends the order to the gateway where it does anotherauthorization and captures the order.You can change the processing prefs to CC somewhere in the storeadmin.HTH,Donovan-- =o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o DONOVAN D. BROOKE EUCA Design Center <- Web Development (specializing in eCommerce),-> <- Custom Paint, Labels, and Specialty Signage. -> <- Home and Business Embellishment/Fabrication, -> <- Glass Blowing, and Art Glass -> PH/FAX:> 1 (608) 835-2476 Web:> http://www.egg.bz | http://www.euca.us =o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o-------------------------------------------------------------This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/
Donovan Brooke
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