Re: order problem

This WebDNA talk-list message is from

2006


It keeps the original formatting.
numero = 66188
interpreted = N
texte = Li Yang wrote: > The order from my website did not automatically export the order to the > completed order folder which stopped in the pending folder, and I have > to click the (Process Orders Now ) key from Admin page to finish the > order processing. Does anyone knows why does that? > > > I did check all the triggers are enabled and pointed to the right > places (ProcessOrders.tpl and WebDelivery.tpl?..) > Is there anywhere I can turn the pending order off? > > thanks for your help! > > Li Li, it sounds like the issue is that your "PayMethod" is BK instead of CC or other. Putting the item in the pending folder is the proper function of an order that is "booked" and pending shipment. When the paymethod is set to BK, the customers credit card is authorized only, not captured. Then, when you go to ship the order, you can go into the pending admin, and say "ship". This changes the paymethod to CC, which resends the order to the gateway where it does another authorization and captures the order. You can change the processing prefs to CC somewhere in the store admin. HTH, Donovan -- =o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o DONOVAN D. BROOKE EUCA Design Center <- Web Development (specializing in eCommerce),-> <- Custom Paint, Labels, and Specialty Signage. -> <- Home and Business Embellishment/Fabrication, -> <- Glass Blowing, and Art Glass -> PH/FAX:> 1 (608) 835-2476 Web:> http://www.egg.bz | http://www.euca.us =o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ Associated Messages, from the most recent to the oldest:

    
  1. Re: order problem ( Donovan Brooke 2006)
  2. order problem ( "Li Yang" 2006)
  3. Re: weird order problem in 4.5.1 ( Donovan Brooke 2004)
  4. Re: weird order problem in 4.5.1 ( Patrick J. 2004)
  5. Re: weird order problem in 4.5.1 ( Donovan Brooke 2004)
  6. weird order problem in 4.5.1 ( Patrick J. 2004)
  7. Re: Order problem (PCS Technical Support 1998)
Li Yang wrote: > The order from my website did not automatically export the order to the > completed order folder which stopped in the pending folder, and I have > to click the (Process Orders Now ) key from Admin page to finish the > order processing. Does anyone knows why does that? > > > I did check all the triggers are enabled and pointed to the right > places (ProcessOrders.tpl and WebDelivery.tpl?..) > Is there anywhere I can turn the pending order off? > > thanks for your help! > > Li Li, it sounds like the issue is that your "PayMethod" is BK instead of CC or other. Putting the item in the pending folder is the proper function of an order that is "booked" and pending shipment. When the paymethod is set to BK, the customers credit card is authorized only, not captured. Then, when you go to ship the order, you can go into the pending admin, and say "ship". This changes the paymethod to CC, which resends the order to the gateway where it does another authorization and captures the order. You can change the processing prefs to CC somewhere in the store admin. HTH, Donovan -- =o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o DONOVAN D. BROOKE EUCA Design Center <- Web Development (specializing in eCommerce),-> <- Custom Paint, Labels, and Specialty Signage. -> <- Home and Business Embellishment/Fabrication, -> <- Glass Blowing, and Art Glass -> PH/FAX:> 1 (608) 835-2476 Web:> http://www.egg.bz | http://www.euca.us =o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o=o ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ Donovan Brooke

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