Re: Satisfy Me ! was: Why can't support be satisfying topurchasers?

This WebDNA talk-list message is from

2000

It keeps the original formatting. numero = 26018
interpreted = N
texte = >Another great way to shut us up out here is to add 10,000>more working code sniplets to the download archive with some>simple readme explainations.always appreciate the code snippets. The more the merrier. Why don't some webcat gurus at pacific coast pull some of their prize possessions out and post them. Whatever happened to that PDF conversion code anyhow? I forget if it was posted or not.It seems to me that there have been a lot of code snippets generated by members, for members over the years. Too bad somebody doesn't have a way to parse email programs and extract them.As for the idea of a private elite list, what's wrong with newbies just being able to watch? You can set up lists where you can receive from, but not post too. That enables traffic to be controlled so that only key people get their tough questions answered. On the other hand, newbies don't get cut off from the opportunity to learn.I find it fascinating that Ken seems to think that people will get better tech support under his working model, unless I am understanding something incorrectly. Let me do the addition on that.If there are 500 posting and say 4 tech support people, that is 125 emails for each tech support person. That is all they can hypothetically answer in one day. Now, say you split that up into 250 tech support emails for the newbies and 250 for the non newbies. The same amount of postings are occuring, and there are the same amount of tech support people. Gosh, that doesn't make sense. You've accomplished nothing.Okay, so better yet, say you know have an expert talk list with 150 posts being made to it each day, and one tech support person. That means that 25 of the expert talk list questions are not being answered in one day. That means that within 5 days, the tech support person is a full man day behind in a worse case scenario.The answer is MORE TECH SUPPORT, it would seem. How do you get that? You get that by generating revenue. How do you get that? Marketing and sales, something webcatalog is keenly poor at. If the sales force is so inefficient that they call you back a week after a request for work, and then when you say you got the job covered, then they call you back twice anyways, you know somebody is spinning their wheels, wasting their time, and not using a call management system.The marketing department, what's that?, can't even generate any press/free advertising. The problem is, you could have the greatest product in the world, but if you don't let people know about it, you won't sell it. Its also why somebody like Microsoft can come in with WebDNA as part of a new product line, and not get their ass sued for trademark infringement(while simultaneously generating press Microsoft tackles another little guy).So what does it boil down to? As with all businesses, it boils down to cash flow. Which pacific coast doesn't have, and smith micro hasn't provided. Why? Beats me, when you are talking about the single greatest revolution on the web next to html and flash. A revolution that asp and jsp and cold fusion are going to kill webcat on, if things don't change. Smith Micro is sitting on a powder keg and they don't even know it.Of course that is just my opinion, I could be wrong,Donovan-----------------------------------------------------------------------Donovan Rittenbach, M.A.tel:(510)276-4357fax:(510)276-4239http://www.nekomedia.comNeko Media is a one stop Internet shop specializing in database integration.Any information you have, we can make easily accessible and modifiablethrough any browser on any platform.------------------------------------------------------------------------------------------------------------------------------------Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server.To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Associated Messages, from the most recent to the oldest:

Re: Satisfy Me ! was: Why can't support be satisfying topurchasers? (Donovan Rittenbach 2000)

>Another great way to shut us up out here is to add 10,000>more working code sniplets to the download archive with some>simple readme explainations.always appreciate the code snippets. The more the merrier. Why don't some webcat gurus at pacific coast pull some of their prize possessions out and post them. Whatever happened to that PDF conversion code anyhow? I forget if it was posted or not.It seems to me that there have been a lot of code snippets generated by members, for members over the years. Too bad somebody doesn't have a way to parse email programs and extract them.As for the idea of a private elite list, what's wrong with newbies just being able to watch? You can set up lists where you can receive from, but not post too. That enables traffic to be controlled so that only key people get their tough questions answered. On the other hand, newbies don't get cut off from the opportunity to learn.I find it fascinating that Ken seems to think that people will get better tech support under his working model, unless I am understanding something incorrectly. Let me do the addition on that.If there are 500 posting and say 4 tech support people, that is 125 emails for each tech support person. That is all they can hypothetically answer in one day. Now, say you split that up into 250 tech support emails for the newbies and 250 for the non newbies. The same amount of postings are occuring, and there are the same amount of tech support people. Gosh, that doesn't make sense. You've accomplished nothing.Okay, so better yet, say you know have an expert Talk List with 150 posts being made to it each day, and one tech support person. That means that 25 of the expert Talk List questions are not being answered in one day. That means that within 5 days, the tech support person is a full man day behind in a worse case scenario.The answer is MORE TECH SUPPORT, it would seem. How do you get that? You get that by generating revenue. How do you get that? Marketing and sales, something webcatalog is keenly poor at. If the sales force is so inefficient that they call you back a week after a request for work, and then when you say you got the job covered, then they call you back twice anyways, you know somebody is spinning their wheels, wasting their time, and not using a call management system.The marketing department, what's that?, can't even generate any press/free advertising. The problem is, you could have the greatest product in the world, but if you don't let people know about it, you won't sell it. Its also why somebody like Microsoft can come in with WebDNA as part of a new product line, and not get their ass sued for trademark infringement(while simultaneously generating press Microsoft tackles another little guy).So what does it boil down to? As with all businesses, it boils down to cash flow. Which pacific coast doesn't have, and smith micro hasn't provided. Why? Beats me, when you are talking about the single greatest revolution on the web next to html and flash. A revolution that asp and jsp and cold fusion are going to kill webcat on, if things don't change. Smith Micro is sitting on a powder keg and they don't even know it.Of course that is just my opinion, I could be wrong,Donovan-----------------------------------------------------------------------Donovan Rittenbach, M.A.tel:(510)276-4357fax:(510)276-4239http://www.nekomedia.comNeko Media is a one stop Internet shop specializing in database integration.Any information you have, we can make easily accessible and modifiablethrough any browser on any platform.------------------------------------------------------------------------------------------------------------------------------------Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server.To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Donovan Rittenbach

DOWNLOAD WEBDNA NOW!

Re: Satisfy Me ! was: Why can't support be satisfying topurchasers?

2000

Top Articles:

Related Readings: