Re: WebCat on 10.0.4 - iTools 6.0
This WebDNA talk-list message is from 2001
It keeps the original formatting.
numero = 37136
interpreted = N
texte = Patrick,I agreed I'd get back in touch with you shortly after 10am this morning.I in fact emailed you at 9:35am this morning and have been awaiting your instructions since.Please email me DIRECTLY with your requirements.I apologize to the members of the Talk List for posting on this non-technical matter.Sincerely,Sam Evans WebCatalog Support-----Original Message----- From: Patrick O'Brien [mailto:patrickobrien@sanduskyregister.com] Sent: Wednesday, July 11, 2001 2:35 PM To: Webcatalog Talk List Subject: Re: WebCat on 10.0.4 - iTools 6.0 Sam,I never said you didn't respond. I said that I have yet to get a definitive answer. Herein lies the problem. You guys can easily get access to my machine and fix it. Thats all fine and dandy but what happens when I need to fix it and your not around? Why should I have to contact you guys everytime I need an answer? Proper docs would help.By the way, you said you were going to get back with me and only after I bitched on the talk-list did you reply. I don't consider that to be very good support. Take it as you will, but I sent you company A LOT of money for my two new copies of WebCat! -- Sincerely,Patrick O'Brien Systems Adminstrator and Web Manager Sandusky Register http://www.sanduskyregister.com Top Interactive http://www.topinteractive.com 419-625-5500 ext. 333On Wednesday, July 11, 2001 5:34 PM, Samuel Evans
wrote: >Patrick, > >Support has replied to every email and voicemail you have sent. > >The most recent one that was sent by us is listed below: > >-------------------------------------- > > -----Original Message----- >From: Sam Evans >Sent: Wednesday, July 11, 2001 9:35 AM >To: 'Patrick O'Brien' >Subject: RE: Still Not Working > > >Patrick, > >We'll just try and cut to the chase here. > >Please provide us with telnet information so that we can try to get >WebCatalog up and running for you. We will need the Super User information >also. > >Look forward to assisting you, > >Sincerely, > >Sam Evans >WebCatalog Support > >---------------------------------- > >From the various pieces of information you submitted to Support the >Engineers decided it would simply be best to be pro-active and try to set up >WebCatalog up on your behalf. > >If you would like us to help you in this way please respond to me directly >with the requested information. > >Sincerely, > >Sam Evans >WebCatalog Support > > >-----Original Message----- >From: John Peacock [mailto:jpeacock@rowman.com] >Sent: Wednesday, July 11, 2001 1:58 PM >To: Webcatalog Talk List >Subject: Re: WebCat on 10.0.4 - iTools 6.0 > > >Patrick O'Brien wrote: >> >> Alain and Everybody Else, >> > >Get a book on Unix administration and pay close attention to the section >on security. It is even likely that Apple included some documentation >with the computer. All of the problems you are experiencing >are typical > >of someone going from a single user O/S (Mac O/S) to a multiuser O/S >(Linux or OS/X). I have posted instructions for making sure that the >file and directory rights are correct, repeatedly, to this group. Look >up the word chmod on the list archive. > >These are all well known issues. You just didn't do your homework >well enough before freaking out. > >HTH > >John > >-- >John Peacock >Director of Information Research and Technology >Rowman & Littlefield Publishing Group >4720 Boston Way >Lanham, MD 20706 >301-459-3366 x.5010 >fax 301-429-5747 > >------------------------------------------------------------- >This message is sent to you because you are subscribed to > the mailing list . >To unsubscribe, E-mail to: >To switch to the DIGEST mode, E-mail to > >Web Archive of this list is at: http://search.smithmicro.com/ > >------------------------------------------------------------- >This message is sent to you because you are subscribed to > the mailing list . >To unsubscribe, E-mail to: >To switch to the DIGEST mode, E-mail to >Web Archive of this list is at: http://search.smithmicro.com/ >------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://search.smithmicro.com/------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://search.smithmicro.com/
Associated Messages, from the most recent to the oldest:
Patrick,I agreed I'd get back in touch with you shortly after 10am this morning.I in fact emailed you at 9:35am this morning and have been awaiting your instructions since.Please email me DIRECTLY with your requirements.I apologize to the members of the Talk List for posting on this non-technical matter.Sincerely,Sam Evans WebCatalog Support-----Original Message----- From: Patrick O'Brien [mailto:patrickobrien@sanduskyregister.com] Sent: Wednesday, July 11, 2001 2:35 PM To: Webcatalog Talk List Subject: Re: WebCat on 10.0.4 - iTools 6.0 Sam,I never said you didn't respond. I said that I have yet to get a definitive answer. Herein lies the problem. You guys can easily get access to my machine and fix it. Thats all fine and dandy but what happens when I need to fix it and your not around? Why should I have to contact you guys everytime I need an answer? Proper docs would help.By the way, you said you were going to get back with me and only after I bitched on the talk-list did you reply. I don't consider that to be very good support. Take it as you will, but I sent you company A LOT of money for my two new copies of WebCat! -- Sincerely,Patrick O'Brien Systems Adminstrator and Web Manager Sandusky Register http://www.sanduskyregister.com Top Interactive http://www.topinteractive.com 419-625-5500 ext. 333On Wednesday, July 11, 2001 5:34 PM, Samuel Evans wrote: >Patrick, > >Support has replied to every email and voicemail you have sent. > >The most recent one that was sent by us is listed below: > >-------------------------------------- > > -----Original Message----- >From: Sam Evans >Sent: Wednesday, July 11, 2001 9:35 AM >To: 'Patrick O'Brien' >Subject: RE: Still Not Working > > >Patrick, > >We'll just try and cut to the chase here. > >Please provide us with telnet information so that we can try to get >WebCatalog up and running for you. We will need the Super User information >also. > >Look forward to assisting you, > >Sincerely, > >Sam Evans >WebCatalog Support > >---------------------------------- > >From the various pieces of information you submitted to Support the >Engineers decided it would simply be best to be pro-active and try to set up >WebCatalog up on your behalf. > >If you would like us to help you in this way please respond to me directly >with the requested information. > >Sincerely, > >Sam Evans >WebCatalog Support > > >-----Original Message----- >From: John Peacock [mailto:jpeacock@rowman.com] >Sent: Wednesday, July 11, 2001 1:58 PM >To: Webcatalog Talk List >Subject: Re: WebCat on 10.0.4 - iTools 6.0 > > >Patrick O'Brien wrote: >> >> Alain and Everybody Else, >> > >Get a book on Unix administration and pay close attention to the section >on security. It is even likely that Apple included some documentation >with the computer. All of the problems you are experiencing >are typical > >of someone going from a single user O/S (Mac O/S) to a multiuser O/S >(Linux or OS/X). I have posted instructions for making sure that the >file and directory rights are correct, repeatedly, to this group. Look >up the word chmod on the list archive. > >These are all well known issues. You just didn't do your homework >well enough before freaking out. > >HTH > >John > >-- >John Peacock >Director of Information Research and Technology >Rowman & Littlefield Publishing Group >4720 Boston Way >Lanham, MD 20706 >301-459-3366 x.5010 >fax 301-429-5747 > >------------------------------------------------------------- >This message is sent to you because you are subscribed to > the mailing list . >To unsubscribe, E-mail to: >To switch to the DIGEST mode, E-mail to > >Web Archive of this list is at: http://search.smithmicro.com/ > >------------------------------------------------------------- >This message is sent to you because you are subscribed to > the mailing list . >To unsubscribe, E-mail to: >To switch to the DIGEST mode, E-mail to >Web Archive of this list is at: http://search.smithmicro.com/ >------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://search.smithmicro.com/------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://search.smithmicro.com/
Samuel Evans
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