Re: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI

This WebDNA talk-list message is from

2013


It keeps the original formatting.
numero = 110863
interpreted = N
texte = Anything in the logs ? Regards Stuart Tremain IDFK Web Developments AUSTRALIA webdna@idfk.com.au On 12 Nov 2013, at 1:45 pm, WJ Starck, DDS wrote: > Thanks for the suggestion. Yes, you're right I had forgotten to = re-enter the > auth password for the email address when I changed out the webdna.ini = file. >=20 > Now, however, once again nothing shows up in any of the EMail folders. >=20 > I'm completely stumped, this has never been a problem before. >=20 > Will >=20 > -----Original Message----- > From: WebDNA [mailto:webdna@idfk.com.au]=20 > Sent: Monday, November 11, 2013 8:19 PM > To: WebDNA Talk List > Subject: Re: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI >=20 > You need to put in the username, password, port and SMTP domain in the = email > settings. >=20 >=20 > Regards >=20 > Stuart Tremain > IDFK Web Developments > AUSTRALIA > webdna@idfk.com.au >=20 >=20 >=20 >=20 > On 12 Nov 2013, at 1:17 pm, WJ Starck, DDS = wrote: >=20 >> OK, getting somewhere I hope ;) >>=20 >> I replaced the webdna.ini with a fresh copy. Now the emails are = ending=20 >> up in the EMailProblem folder. Here is what the log shows >>=20 >> 11/11/201319:26:32Sending Message Using Auth To: >> info@domaina.com0=09 >> 11/11/201319:26:34General email error-1 >> 138421958223TTdone >> 11/11/201319:26:44Sending Message Using Auth To: >> wjs@domainb.net0=09 >> 11/11/201319:26:46General email error-1 >> 138421958226TTdone >>=20 >> Any ideas/suggestions greatly appreciated! >>=20 >> Will >>=20 >> -----Original Message----- >> From: William J. Starck, DDS [mailto:wjs@bigideasoft.com] >> Sent: Monday, November 11, 2013 5:14 PM >> To: talk@webdna.us >> Subject: RE: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI >>=20 >> Hmmm can't tell from the logs because at the moment WebDNA is not=20 >> sending the emails at all (nothing appears in the EMailFolder). >>=20 >> But the server is 64 bit Linux Mint (Ubuntu based); CommuniGate Pro = is=20 >> the mail server and I'm using the FastCGI. >>=20 >> :P >>=20 >> Will >>=20 >> -----Original Message----- >> From: Stuart Tremain [mailto:webdna@idfk.com.au] >> Sent: Monday, November 11, 2013 2:41 PM >> To: WebDNA Talk List >> Subject: Re: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI >>=20 >> What is in the email log ? >>=20 >> If you have multiple entries it is definitely a WebDNA problem. If = you=20 >> have one entry and multiple sends you may have a SMTP problem. >>=20 >> There was a problem similar to this a few years back with a linux = SMTP=20 >> server, I can't be sure but it may have been squirrel mail. >>=20 >> I had a similar problem on a windows server that I never got to the=20= >> bottom of after years of trying, in fact it prompted me to move to = Linux > hosting. >>=20 >> Stuart >>=20 >>=20 >>=20 >>=20 >> On 12 Nov 2013, at 6:40 am, William J. Starck, DDS=20 >> >> wrote: >>=20 >>> Chris- >>>=20 >>> This website's folder was a virtual domain on the other server. On=20= >>> this server it is the only domain running. >>>=20 >>> So I have: >>>=20 >>> /home/wjs/lighttpd/mydomain.com with uid:gid www-data:www-data=20 >>> permissions >>> 755 >>>=20 >>> WebDNA is at >>>=20 >>> /home/wjs/lighttpd/mydomain.com/WebDNA with the same uid:gid and=20 >>> permissions >>>=20 >>> I edited the paths for document root and WebDNA.fcgi in = lighttpd.conf=20 >>> to reflect this. >>>=20 >>> All the pages are being served by WebDNA properly, and I haven't=20 >>> moved any of the folders inside of the WebDNA folder. >>>=20 >>> The ticks were set to 10, I tried bumping them to 30. Don't know if=20= >>> that solves the multiple email problem, because as I said nothing is=20= >>> showing up in the EMailFolder. >>>=20 >>> Will >>>=20 >>> -----Original Message----- >>> From: christophe.billiottet@webdna.us=20 >>> [mailto:christophe.billiottet@webdna.us] >>> Sent: Monday, November 11, 2013 1:08 PM >>> To: >>> Subject: Re: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI >>>=20 >>> The first behavior you mentionned "a real customer tried to use the=20= >>> form, and I got about a hundred emails from her one submission", my=20= >>> guess is your ticks delay is too small. The second behavior "emails=20= >>> aren't being sent at all" sounds like webdna.fcgi cannot write to=20 >>> /EMailFolder, either because it is not in the place it expects, or=20= >>> because of permissions or UID:GID. Did you move a folder? or the = fastCGI? >> does it run with www-data:www-data? etc. >>>=20 >>> - chris >>>=20 >>>=20 >>>=20 >>> On Nov 11, 2013, at 9:41 PM, William J. Starck, DDS=20 >>> >>> wrote: >>>=20 >>>> Thanks for the reply Chris- >>>>=20 >>>> So, if nothing is showing up at all in the EMailFolder, is it a >>> permissions >>>> problem? >>>>=20 >>>> Owner and Group for that folder is www-data:www-data and = permissions=20 >>>> are >>> 755 >>>>=20 >>>> ??? >>>>=20 >>>> Will >>>>=20 >>>>=20 >>>> -----Original Message----- >>>> From: christophe.billiottet@webdna.us=20 >>>> [mailto:christophe.billiottet@webdna.us] >>>> Sent: Monday, November 11, 2013 12:33 PM >>>> To: >>>> Subject: Re: [WebDNA] Suddenly, lots of WebDNA problems with = FastCGI >>>>=20 >>>> Hi Will! >>>>=20 >>>> Here is how WebDNA works to send email: WebDNA writes the mail to = be=20 >>>> sent >>> in >>>> /EMailFolder. There is only 1 thread sending email unless someone=20= >>>> has sandboxing turned on (version 6.2). The email thread sleeps for=20= >>>> X ticks, then wakes up, runs through the EMailFolder, processes one=20= >>>> single >>> acceptable >>>> mail by forwarding it to a SMTP server, adds a log entry in=20 >>>> /EMailLog and moves the mail to /EMailCompleted, then sleeps for X=20= >>>> ticks, and >> repeats. >>>>=20 >>>> Acceptable means that the filename ends in the word "done". >>>>=20 >>>> Processing the mail means the mail is sent through port 25 to = either=20 >>>> a localhost SMTP server or an external one. >>>>=20 >>>> It will only process one email file for each sleep/wake cycle. So = if=20 >>>> the main thread starts to write a new email file while the email=20 >>>> thread is in the middle of a waking cycle, it does not matter. It=20= >>>> will be ignored until the main thread renames it to end in "done",=20= >>>> at which point the email >>> thread >>>> will consider it during the next wake cycle. >>>>=20 >>>>=20 >>>>=20 >>>> - chris >>>>=20 >>>>=20 >>>> On Nov 11, 2013, at 9:20 PM, William J. Starck, DDS=20 >>>> >>>> wrote: >>>>=20 >>>>> I recently moved a FastCGI install over to Linux Mint 15. >>>>>=20 >>>>> Starting about 2 months ago, I started noticing that one of my=20 >>>>> templates >>>> with a [sendmail] that was previously working fine under Ubuntu was >>> sending >>>> multiple (hundreds) of emails when the form is submitted. I was=20 >>>> getting >>> hit >>>> by a spambot, so I thought that the template was just getting hit=20= >>>> rapidly multiple times. Then on Friday a real customer tried to = use=20 >>>> the form, and >>> I >>>> got about a hundred emails from her one submission. >>>>>=20 >>>>> Now emails aren't being sent at all, and nothing is showing up in >>>> EMailFolder, EMailCompleted or EMailProblem folders. I'm stumped. >>>>>=20 >>>>> Here is EmailerPrefs: >>>>>=20 >>>>> mail.myserver.com >>>>> EMailFolder/ >>>>> EMailCompleted/ >>>>> EMailLog/ >>>>> 10 >>>>>=20 >>>>> Any suggestions? Chris, could you ssh in and have a look? >>>>>=20 >>>>> Thanks, >>>>>=20 >>>>> Will >>>>>=20 >>>>> -- >>>>> William J. Starck, DDS >>>>> Big Idea Software, LLC >>>>> 1850 Keller Parkway Suite 102 >>>>> Keller, TX 76248 >>>>> 817-431-9566 >>>>> http://www.bigideasoft.com >>>>>=20 >>>>>=20 >>>>>=20 >>>>>=20 >>>>>=20 >>>>>=20 >>>>> --------------------------------------------------------- This=20 >>>>> message is >>>> sent to you because you are subscribed to the mailing list . To >>> unsubscribe, >>>> E-mail to: archives: http://mail.webdna.us/list/talk@webdna.us Bug >>>> Reporting: support@webdna.us >>>>=20 >>>>=20 >>>> --------------------------------------------------------- >>>> This message is sent to you because you are subscribed to the=20 >>>> mailing list . >>>> To unsubscribe, E-mail to: >>>> archives: http://mail.webdna.us/list/talk@webdna.us >>>> Bug Reporting: support@webdna.us >>>=20 >>>=20 >>> --------------------------------------------------------- >>> This message is sent to you because you are subscribed to the = mailing=20 >>> list . >>> To unsubscribe, E-mail to: >>> archives: http://mail.webdna.us/list/talk@webdna.us >>> Bug Reporting: support@webdna.us >>=20 >> --------------------------------------------------------- >> This message is sent to you because you are subscribed to the mailing=20= >> list . >> To unsubscribe, E-mail to: >> archives: http://mail.webdna.us/list/talk@webdna.us >> Bug Reporting: support@webdna.us >>=20 >> --------------------------------------------------------- >> This message is sent to you because you are subscribed to the mailing=20= >> list . >> To unsubscribe, E-mail to: >> archives: http://mail.webdna.us/list/talk@webdna.us >> Bug Reporting: support@webdna.us >>=20 >> --------------------------------------------------------- >> This message is sent to you because you are subscribed to the mailing=20= >> list . >> To unsubscribe, E-mail to: >> archives: http://mail.webdna.us/list/talk@webdna.us >> Bug Reporting: support@webdna.us >=20 > --------------------------------------------------------- > This message is sent to you because you are subscribed to the mailing = list > . > To unsubscribe, E-mail to: > archives: http://mail.webdna.us/list/talk@webdna.us > Bug Reporting: support@webdna.us >=20 > --------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list . > To unsubscribe, E-mail to: > archives: http://mail.webdna.us/list/talk@webdna.us > Bug Reporting: support@webdna.us Associated Messages, from the most recent to the oldest:

    
  1. Re: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI (christophe.billiottet@webdna.us 2013)
  2. RE: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI ("William J. Starck, DDS" 2013)
  3. Re: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI (christophe.billiottet@webdna.us 2013)
  4. Re: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI (WebDNA 2013)
  5. RE: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI ("WJ Starck, DDS" 2013)
  6. Re: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI (WebDNA 2013)
  7. RE: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI ("WJ Starck, DDS" 2013)
  8. Re: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI (WebDNA 2013)
  9. Re: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI (WebDNA 2013)
  10. RE: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI ("WJ Starck, DDS" 2013)
  11. RE: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI ("William J. Starck, DDS" 2013)
  12. Re: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI (Stuart Tremain 2013)
  13. RE: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI ("William J. Starck, DDS" 2013)
  14. Re: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI (christophe.billiottet@webdna.us 2013)
  15. RE: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI ("William J. Starck, DDS" 2013)
  16. Re: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI (christophe.billiottet@webdna.us 2013)
  17. [WebDNA] Suddenly, lots of WebDNA problems with FastCGI ("William J. Starck, DDS" 2013)
Anything in the logs ? Regards Stuart Tremain IDFK Web Developments AUSTRALIA webdna@idfk.com.au On 12 Nov 2013, at 1:45 pm, WJ Starck, DDS wrote: > Thanks for the suggestion. Yes, you're right I had forgotten to = re-enter the > auth password for the email address when I changed out the webdna.ini = file. >=20 > Now, however, once again nothing shows up in any of the EMail folders. >=20 > I'm completely stumped, this has never been a problem before. >=20 > Will >=20 > -----Original Message----- > From: WebDNA [mailto:webdna@idfk.com.au]=20 > Sent: Monday, November 11, 2013 8:19 PM > To: WebDNA Talk List > Subject: Re: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI >=20 > You need to put in the username, password, port and SMTP domain in the = email > settings. >=20 >=20 > Regards >=20 > Stuart Tremain > IDFK Web Developments > AUSTRALIA > webdna@idfk.com.au >=20 >=20 >=20 >=20 > On 12 Nov 2013, at 1:17 pm, WJ Starck, DDS = wrote: >=20 >> OK, getting somewhere I hope ;) >>=20 >> I replaced the webdna.ini with a fresh copy. Now the emails are = ending=20 >> up in the EMailProblem folder. Here is what the log shows >>=20 >> 11/11/201319:26:32Sending Message Using Auth To: >> info@domaina.com0=09 >> 11/11/201319:26:34General email error-1 >> 138421958223TTdone >> 11/11/201319:26:44Sending Message Using Auth To: >> wjs@domainb.net0=09 >> 11/11/201319:26:46General email error-1 >> 138421958226TTdone >>=20 >> Any ideas/suggestions greatly appreciated! >>=20 >> Will >>=20 >> -----Original Message----- >> From: William J. Starck, DDS [mailto:wjs@bigideasoft.com] >> Sent: Monday, November 11, 2013 5:14 PM >> To: talk@webdna.us >> Subject: RE: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI >>=20 >> Hmmm can't tell from the logs because at the moment WebDNA is not=20 >> sending the emails at all (nothing appears in the EMailFolder). >>=20 >> But the server is 64 bit Linux Mint (Ubuntu based); CommuniGate Pro = is=20 >> the mail server and I'm using the FastCGI. >>=20 >> :P >>=20 >> Will >>=20 >> -----Original Message----- >> From: Stuart Tremain [mailto:webdna@idfk.com.au] >> Sent: Monday, November 11, 2013 2:41 PM >> To: WebDNA Talk List >> Subject: Re: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI >>=20 >> What is in the email log ? >>=20 >> If you have multiple entries it is definitely a WebDNA problem. If = you=20 >> have one entry and multiple sends you may have a SMTP problem. >>=20 >> There was a problem similar to this a few years back with a linux = SMTP=20 >> server, I can't be sure but it may have been squirrel mail. >>=20 >> I had a similar problem on a windows server that I never got to the=20= >> bottom of after years of trying, in fact it prompted me to move to = Linux > hosting. >>=20 >> Stuart >>=20 >>=20 >>=20 >>=20 >> On 12 Nov 2013, at 6:40 am, William J. Starck, DDS=20 >> >> wrote: >>=20 >>> Chris- >>>=20 >>> This website's folder was a virtual domain on the other server. On=20= >>> this server it is the only domain running. >>>=20 >>> So I have: >>>=20 >>> /home/wjs/lighttpd/mydomain.com with uid:gid www-data:www-data=20 >>> permissions >>> 755 >>>=20 >>> WebDNA is at >>>=20 >>> /home/wjs/lighttpd/mydomain.com/WebDNA with the same uid:gid and=20 >>> permissions >>>=20 >>> I edited the paths for document root and WebDNA.fcgi in = lighttpd.conf=20 >>> to reflect this. >>>=20 >>> All the pages are being served by WebDNA properly, and I haven't=20 >>> moved any of the folders inside of the WebDNA folder. >>>=20 >>> The ticks were set to 10, I tried bumping them to 30. Don't know if=20= >>> that solves the multiple email problem, because as I said nothing is=20= >>> showing up in the EMailFolder. >>>=20 >>> Will >>>=20 >>> -----Original Message----- >>> From: christophe.billiottet@webdna.us=20 >>> [mailto:christophe.billiottet@webdna.us] >>> Sent: Monday, November 11, 2013 1:08 PM >>> To: >>> Subject: Re: [WebDNA] Suddenly, lots of WebDNA problems with FastCGI >>>=20 >>> The first behavior you mentionned "a real customer tried to use the=20= >>> form, and I got about a hundred emails from her one submission", my=20= >>> guess is your ticks delay is too small. The second behavior "emails=20= >>> aren't being sent at all" sounds like webdna.fcgi cannot write to=20 >>> /EMailFolder, either because it is not in the place it expects, or=20= >>> because of permissions or UID:GID. Did you move a folder? or the = fastCGI? >> does it run with www-data:www-data? etc. >>>=20 >>> - chris >>>=20 >>>=20 >>>=20 >>> On Nov 11, 2013, at 9:41 PM, William J. Starck, DDS=20 >>> >>> wrote: >>>=20 >>>> Thanks for the reply Chris- >>>>=20 >>>> So, if nothing is showing up at all in the EMailFolder, is it a >>> permissions >>>> problem? >>>>=20 >>>> Owner and Group for that folder is www-data:www-data and = permissions=20 >>>> are >>> 755 >>>>=20 >>>> ??? >>>>=20 >>>> Will >>>>=20 >>>>=20 >>>> -----Original Message----- >>>> From: christophe.billiottet@webdna.us=20 >>>> [mailto:christophe.billiottet@webdna.us] >>>> Sent: Monday, November 11, 2013 12:33 PM >>>> To: >>>> Subject: Re: [WebDNA] Suddenly, lots of WebDNA problems with = FastCGI >>>>=20 >>>> Hi Will! >>>>=20 >>>> Here is how WebDNA works to send email: WebDNA writes the mail to = be=20 >>>> sent >>> in >>>> /EMailFolder. There is only 1 thread sending email unless someone=20= >>>> has sandboxing turned on (version 6.2). The email thread sleeps for=20= >>>> X ticks, then wakes up, runs through the EMailFolder, processes one=20= >>>> single >>> acceptable >>>> mail by forwarding it to a SMTP server, adds a log entry in=20 >>>> /EMailLog and moves the mail to /EMailCompleted, then sleeps for X=20= >>>> ticks, and >> repeats. >>>>=20 >>>> Acceptable means that the filename ends in the word "done". >>>>=20 >>>> Processing the mail means the mail is sent through port 25 to = either=20 >>>> a localhost SMTP server or an external one. >>>>=20 >>>> It will only process one email file for each sleep/wake cycle. So = if=20 >>>> the main thread starts to write a new email file while the email=20 >>>> thread is in the middle of a waking cycle, it does not matter. It=20= >>>> will be ignored until the main thread renames it to end in "done",=20= >>>> at which point the email >>> thread >>>> will consider it during the next wake cycle. >>>>=20 >>>>=20 >>>>=20 >>>> - chris >>>>=20 >>>>=20 >>>> On Nov 11, 2013, at 9:20 PM, William J. Starck, DDS=20 >>>> >>>> wrote: >>>>=20 >>>>> I recently moved a FastCGI install over to Linux Mint 15. >>>>>=20 >>>>> Starting about 2 months ago, I started noticing that one of my=20 >>>>> templates >>>> with a [sendmail] that was previously working fine under Ubuntu was >>> sending >>>> multiple (hundreds) of emails when the form is submitted. I was=20 >>>> getting >>> hit >>>> by a spambot, so I thought that the template was just getting hit=20= >>>> rapidly multiple times. Then on Friday a real customer tried to = use=20 >>>> the form, and >>> I >>>> got about a hundred emails from her one submission. >>>>>=20 >>>>> Now emails aren't being sent at all, and nothing is showing up in >>>> EMailFolder, EMailCompleted or EMailProblem folders. I'm stumped. >>>>>=20 >>>>> Here is EmailerPrefs: >>>>>=20 >>>>> mail.myserver.com >>>>> EMailFolder/ >>>>> EMailCompleted/ >>>>> EMailLog/ >>>>> 10 >>>>>=20 >>>>> Any suggestions? Chris, could you ssh in and have a look? >>>>>=20 >>>>> Thanks, >>>>>=20 >>>>> Will >>>>>=20 >>>>> -- >>>>> William J. Starck, DDS >>>>> Big Idea Software, LLC >>>>> 1850 Keller Parkway Suite 102 >>>>> Keller, TX 76248 >>>>> 817-431-9566 >>>>> http://www.bigideasoft.com >>>>>=20 >>>>>=20 >>>>>=20 >>>>>=20 >>>>>=20 >>>>>=20 >>>>> --------------------------------------------------------- This=20 >>>>> message is >>>> sent to you because you are subscribed to the mailing list . To >>> unsubscribe, >>>> E-mail to: archives: http://mail.webdna.us/list/talk@webdna.us Bug >>>> Reporting: support@webdna.us >>>>=20 >>>>=20 >>>> --------------------------------------------------------- >>>> This message is sent to you because you are subscribed to the=20 >>>> mailing list . >>>> To unsubscribe, E-mail to: >>>> archives: http://mail.webdna.us/list/talk@webdna.us >>>> Bug Reporting: support@webdna.us >>>=20 >>>=20 >>> --------------------------------------------------------- >>> This message is sent to you because you are subscribed to the = mailing=20 >>> list . >>> To unsubscribe, E-mail to: >>> archives: http://mail.webdna.us/list/talk@webdna.us >>> Bug Reporting: support@webdna.us >>=20 >> --------------------------------------------------------- >> This message is sent to you because you are subscribed to the mailing=20= >> list . >> To unsubscribe, E-mail to: >> archives: http://mail.webdna.us/list/talk@webdna.us >> Bug Reporting: support@webdna.us >>=20 >> --------------------------------------------------------- >> This message is sent to you because you are subscribed to the mailing=20= >> list . >> To unsubscribe, E-mail to: >> archives: http://mail.webdna.us/list/talk@webdna.us >> Bug Reporting: support@webdna.us >>=20 >> --------------------------------------------------------- >> This message is sent to you because you are subscribed to the mailing=20= >> list . >> To unsubscribe, E-mail to: >> archives: http://mail.webdna.us/list/talk@webdna.us >> Bug Reporting: support@webdna.us >=20 > --------------------------------------------------------- > This message is sent to you because you are subscribed to the mailing = list > . > To unsubscribe, E-mail to: > archives: http://mail.webdna.us/list/talk@webdna.us > Bug Reporting: support@webdna.us >=20 > --------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list . > To unsubscribe, E-mail to: > archives: http://mail.webdna.us/list/talk@webdna.us > Bug Reporting: support@webdna.us WebDNA

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