Re: Default admin bug and how tech support reacted to it.
This WebDNA talk-list message is from 2000
It keeps the original formatting.
numero = 29183
interpreted = N
texte = >For 5 hours, all our web sites were down. All because of a little bug that >we have signaled many times to PCS then to SMS and that they never >corrected, or found a solution for.Something doesn't make sense to me here ...You say you knew about this bug all along, and you say YOU are the one who has signaled PCS and SM several times about this issue -- yet you claim that this bug is at fault for your site being down?I agree that SM should fix this problem, but it is not fair for you to blame your failure to deal with the problem on this bug when you knew about it all along.I think you could (and should) have backed up your website before you re-installed webcatalog over a pre-existing installation. If you had backed up before running the installer, then you would have been able to replace any critical 'over-written' files with your backup copies, and all this could have been avoided.However, SM is clearly 'at fault' for creating a situation that encourages this problem to occur in the first place -- by failing to build a competent installer program.Other software firms build installers that move critical files to a different location *before* the installation of any new files -- so the person doing the installation will never have to worry about critical files being overwritten by the installer.I wonder why SM does not do this for their customers ... ?================================ Kenneth Grome, WebDNA Consultant 808-737-6499 http://webdna.net ================================------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list
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Associated Messages, from the most recent to the oldest:
>For 5 hours, all our web sites were down. All because of a little bug that >we have signaled many times to PCS then to SMS and that they never >corrected, or found a solution for.Something doesn't make sense to me here ...You say you knew about this bug all along, and you say YOU are the one who has signaled PCS and SM several times about this issue -- yet you claim that this bug is at fault for your site being down?I agree that SM should fix this problem, but it is not fair for you to blame your failure to deal with the problem on this bug when you knew about it all along.I think you could (and should) have backed up your website before you re-installed webcatalog over a pre-existing installation. If you had backed up before running the installer, then you would have been able to replace any critical 'over-written' files with your backup copies, and all this could have been avoided.However, SM is clearly 'at fault' for creating a situation that encourages this problem to occur in the first place -- by failing to build a competent installer program.Other software firms build installers that move critical files to a different location *before* the installation of any new files -- so the person doing the installation will never have to worry about critical files being overwritten by the installer.I wonder why SM does not do this for their customers ... ?================================ Kenneth Grome, WebDNA Consultant 808-737-6499 http://webdna.net ================================------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to
Kenneth Grome
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