Re: Re[2]: Re[2]: WebCatalog keeps quiting on Solaris, and suppo
This WebDNA talk-list message is from 2000
It keeps the original formatting.
numero = 30913
interpreted = N
texte = John,Actually yes, this is on a Sparc. However, it is in our data center(controlled power, temperature etc). I don't have physical access to thebox.We did get an error message this morning while trying to start it again.The error message was:# BEEP: localMapView == (char *)-1errno = 24 Too many open filesThis is the first and only time we have ever gotten this message. got anyideas here? thank you for all your suggestions!Dale-- Dale Therio +49 69 263 19977 office Dresdner Kleinwort Benson Research+49 69 263 11379 fax Jürgen-Ponto-Platz 1+49 170 934 3610 mobile 60301 Frankfurt, Germany> From: jpeacock@univpress.com> Reply-To:
(WebCatalog Talk)> Date: Wed, 26 Apr 2000 08:36:29> To: (WebCatalog Talk)> Subject: Re[2]: Re[2]: WebCatalog keeps quiting on Solaris, and suppo> > > The extended logging will not add anything to the ErrorLog.txt file; rather it> will append lines to WebCatalog.debug for each template served. Typically,> you> can catch bad templates by looking for the last template hit.> > One other thought occurs to me; are you running on a Sparc box? We had> scattered weird problems which turned out to be related to the extreme> sensitivity of the Sparc box to power fluctuations. This was on a standard> UPS> (APC BackUPS); once we upgraded to a smart UPS (and threatened the user with> bodily harm if she ever turned on a space heater anywhere near the server> again> ;) and the problems went away. You might try an upgraded UPS ( the APC> SmartUPS series are nice and come with software to control Solaris shutdown> automatically ).> > John Peacock> > ____________________Reply Separator____________________> Subject: Re: Re[2]: WebCatalog keeps quiting on Solaris, and support> Author: (WebCatalog Talk)> Date: 4/26/2000 9:01 AM> > John,> > I have reinstalled it about 4 times (each on two different servers), I only> enabled triggers last week in an attempt to keep it running. The problem has> been ongoing since February.> > I have turned extended logging on and checked the error.txt file and have> found no information.> > Thank you for the suggestions. Too bad technical support won't respond.> > Dale> > -- > Dale Therio > +49 69 263 19977 office Dresdner Kleinwort Benson Research> +49 69 263 11379 fax Jürgen-Ponto-Platz 1> +49 170 934 3610 mobile 60301 Frankfurt, Germany> > >> From: jpeacock@univpress.com>> Reply-To: (WebCatalog Talk)>> Date: Tue, 25 Apr 2000 09:30:30>> To: (WebCatalog Talk)>> Subject: Re[2]: WebCatalog keeps quiting on Solaris, and support isn'>> >> >> Do you have any triggers enabled? That could be the problem. I would check>> there first. I am not running WebCat on Solaris (NT for production and Linux>> for testing), so I am reaching the limits of my diagnostic abilities.>> >> Have you turned up the Technical Support Information on the Preferences>> page? >> Set that to Extended and restart the server and see if anything shows up.>> Have you looked at the ErrorLog.txt file for any clues?>> >> John Peacock>> >> >> ____________________Reply Separator____________________>> Subject: Re: WebCatalog keeps quiting on Solaris, and support isn't s>> Author: (WebCatalog Talk)>> Date: 4/25/2000 3:19 PM>> >> It even quits overnight when nothing is accessing the site. :(>> >> >> >> -- >> Dale Therio >> +49 69 263 19977 office Dresdner Kleinwort Benson Research>> +49 69 263 11379 fax Jürgen-Ponto-Platz 1>> +49 170 934 3610 mobile 60301 Frankfurt, Germany>> >> >>> From: jpeacock@univpress.com>>> Reply-To: (WebCatalog Talk)>>> Date: Tue, 25 Apr 2000 09:12:50>>> To: (WebCatalog Talk)>>> Subject: Re: WebCatalog keeps quiting on Solaris, and support isn't su>>> >>> >>> Here'a a suggestion: only use the TeaRoom site. Don't get involved in your>>> own>>> code. Just see if it still dies with TeaRoom; I'll bet it doesn't. If I am>>> right, it is _your_ template that is killing the server, but you need to do>>> this>>> testing to be sure. Don't access your own pages and see how long the site>>> stays>>> up.>>> >>> HTH>>> >>> John Peacock>>> >>> >>> ____________________Reply Separator____________________>>> Subject: WebCatalog keeps quiting on Solaris, and support isn't suppo>>> Author: (WebCatalog Talk)>>> Date: 4/25/2000 10:58 AM>>> >>> The ongoing saga of WebCatalog constantly quitting under Solaris continues.>>> >>> Friday and Monday were holidays here in Germany and I sent emails to support>>> once again last Thursday describing the problem and what I have been doing>>> to try and find an answer myself. I hoped that there would be at least one>>> email waiting for me with suggestions this morning.>>> >>> Unfortunately there were no emails from SmithMicro. I guess I have gone past>>> my '4 days allowed' now and will have to start all over again even though>>> this problem as been ongoing since February.>>> >>> >>> Is anyone else out there running WebCatalog on Solaris? Anyone have any>>> ideas? Last week WebCatalog quit a number of times in less than 30 minutes.>>> This was with only a simply page (using [cart]) being executed occasionally>>> to see how long it would take to quit.>>> >>> then late last week I did yet another re-install and configured 4 triggers>>> which would simply execute a command to make sure WebCatalog was still>>> running and log that to a database.>>> >>> This last about 4 hours before quitting. All of this has been reported to>>> support@smithmicro.com And so far no suggestions. The machine is behind a>>> firewall so at this point I have no way of giving them direct access.>>> However, I have not received any suggestions of things to try or look for.>>> >>> -- >>> Dale Therio >>> +49 69 263 19977 office Dresdner Kleinwort Benson Research>>> +49 69 263 11379 fax Jürgen-Ponto-Platz 1>>> +49 170 934 3610 mobile 60301 Frankfurt, Germany> > > -------------------------------------------------------------> This message is sent to you because you are subscribed to> the mailing list .> To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to> > -------------------------------------------------------------This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to
Associated Messages, from the most recent to the oldest:
John,Actually yes, this is on a Sparc. However, it is in our data center(controlled power, temperature etc). I don't have physical access to thebox.We did get an error message this morning while trying to start it again.The error message was:# BEEP: localMapView == (char *)-1errno = 24 Too many open filesThis is the first and only time we have ever gotten this message. got anyideas here? thank you for all your suggestions!Dale-- Dale Therio +49 69 263 19977 office Dresdner Kleinwort Benson Research+49 69 263 11379 fax Jürgen-Ponto-Platz 1+49 170 934 3610 mobile 60301 Frankfurt, Germany> From: jpeacock@univpress.com> Reply-To: (WebCatalog Talk)> Date: Wed, 26 Apr 2000 08:36:29> To: (WebCatalog Talk)> Subject: Re[2]: Re[2]: WebCatalog keeps quiting on Solaris, and suppo> > > The extended logging will not add anything to the ErrorLog.txt file; rather it> will append lines to WebCatalog.debug for each template served. Typically,> you> can catch bad templates by looking for the last template hit.> > One other thought occurs to me; are you running on a Sparc box? We had> scattered weird problems which turned out to be related to the extreme> sensitivity of the Sparc box to power fluctuations. This was on a standard> UPS> (APC BackUPS); once we upgraded to a smart UPS (and threatened the user with> bodily harm if she ever turned on a space heater anywhere near the server> again> ;) and the problems went away. You might try an upgraded UPS ( the APC> SmartUPS series are nice and come with software to control Solaris shutdown> automatically ).> > John Peacock> > ____________________Reply Separator____________________> Subject: Re: Re[2]: WebCatalog keeps quiting on Solaris, and support> Author: (WebCatalog Talk)> Date: 4/26/2000 9:01 AM> > John,> > I have reinstalled it about 4 times (each on two different servers), I only> enabled triggers last week in an attempt to keep it running. The problem has> been ongoing since February.> > I have turned extended logging on and checked the error.txt file and have> found no information.> > Thank you for the suggestions. Too bad technical support won't respond.> > Dale> > -- > Dale Therio > +49 69 263 19977 office Dresdner Kleinwort Benson Research> +49 69 263 11379 fax Jürgen-Ponto-Platz 1> +49 170 934 3610 mobile 60301 Frankfurt, Germany> > >> From: jpeacock@univpress.com>> Reply-To: (WebCatalog Talk)>> Date: Tue, 25 Apr 2000 09:30:30>> To: (WebCatalog Talk)>> Subject: Re[2]: WebCatalog keeps quiting on Solaris, and support isn'>> >> >> Do you have any triggers enabled? That could be the problem. I would check>> there first. I am not running WebCat on Solaris (NT for production and Linux>> for testing), so I am reaching the limits of my diagnostic abilities.>> >> Have you turned up the Technical Support Information on the Preferences>> page? >> Set that to Extended and restart the server and see if anything shows up.>> Have you looked at the ErrorLog.txt file for any clues?>> >> John Peacock>> >> >> ____________________Reply Separator____________________>> Subject: Re: WebCatalog keeps quiting on Solaris, and support isn't s>> Author: (WebCatalog Talk)>> Date: 4/25/2000 3:19 PM>> >> It even quits overnight when nothing is accessing the site. :(>> >> >> >> -- >> Dale Therio >> +49 69 263 19977 office Dresdner Kleinwort Benson Research>> +49 69 263 11379 fax Jürgen-Ponto-Platz 1>> +49 170 934 3610 mobile 60301 Frankfurt, Germany>> >> >>> From: jpeacock@univpress.com>>> Reply-To: (WebCatalog Talk)>>> Date: Tue, 25 Apr 2000 09:12:50>>> To: (WebCatalog Talk)>>> Subject: Re: WebCatalog keeps quiting on Solaris, and support isn't su>>> >>> >>> Here'a a suggestion: only use the TeaRoom site. Don't get involved in your>>> own>>> code. Just see if it still dies with TeaRoom; I'll bet it doesn't. If I am>>> right, it is _your_ template that is killing the server, but you need to do>>> this>>> testing to be sure. Don't access your own pages and see how long the site>>> stays>>> up.>>> >>> HTH>>> >>> John Peacock>>> >>> >>> ____________________Reply Separator____________________>>> Subject: WebCatalog keeps quiting on Solaris, and support isn't suppo>>> Author: (WebCatalog Talk)>>> Date: 4/25/2000 10:58 AM>>> >>> The ongoing saga of WebCatalog constantly quitting under Solaris continues.>>> >>> Friday and Monday were holidays here in Germany and I sent emails to support>>> once again last Thursday describing the problem and what I have been doing>>> to try and find an answer myself. I hoped that there would be at least one>>> email waiting for me with suggestions this morning.>>> >>> Unfortunately there were no emails from SmithMicro. I guess I have gone past>>> my '4 days allowed' now and will have to start all over again even though>>> this problem as been ongoing since February.>>> >>> >>> Is anyone else out there running WebCatalog on Solaris? Anyone have any>>> ideas? Last week WebCatalog quit a number of times in less than 30 minutes.>>> This was with only a simply page (using [cart]) being executed occasionally>>> to see how long it would take to quit.>>> >>> then late last week I did yet another re-install and configured 4 triggers>>> which would simply execute a command to make sure WebCatalog was still>>> running and log that to a database.>>> >>> This last about 4 hours before quitting. All of this has been reported to>>> support@smithmicro.com And so far no suggestions. The machine is behind a>>> firewall so at this point I have no way of giving them direct access.>>> However, I have not received any suggestions of things to try or look for.>>> >>> -- >>> Dale Therio >>> +49 69 263 19977 office Dresdner Kleinwort Benson Research>>> +49 69 263 11379 fax Jürgen-Ponto-Platz 1>>> +49 170 934 3610 mobile 60301 Frankfurt, Germany> > > -------------------------------------------------------------> This message is sent to you because you are subscribed to> the mailing list .> To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to> > -------------------------------------------------------------This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to
dale@gmr.dresdner.net
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