Re: Re[2]: Re[2]: WebCatalog keeps quiting on Solaris, and suppo

This WebDNA talk-list message is from

2000


It keeps the original formatting.
numero = 30913
interpreted = N
texte = John,Actually yes, this is on a Sparc. However, it is in our data center (controlled power, temperature etc). I don't have physical access to the box.We did get an error message this morning while trying to start it again.The error message was:# BEEP: localMapView == (char *)-1 errno = 24 Too many open files This is the first and only time we have ever gotten this message. got any ideas here? thank you for all your suggestions!Dale -- Dale Therio +49 69 263 19977 office Dresdner Kleinwort Benson Research +49 69 263 11379 fax Jürgen-Ponto-Platz 1 +49 170 934 3610 mobile 60301 Frankfurt, Germany > From: jpeacock@univpress.com > Reply-To: (WebCatalog Talk) > Date: Wed, 26 Apr 2000 08:36:29 > To: (WebCatalog Talk) > Subject: Re[2]: Re[2]: WebCatalog keeps quiting on Solaris, and suppo > > > The extended logging will not add anything to the ErrorLog.txt file; rather it > will append lines to WebCatalog.debug for each template served. Typically, > you > can catch bad templates by looking for the last template hit. > > One other thought occurs to me; are you running on a Sparc box? We had > scattered weird problems which turned out to be related to the extreme > sensitivity of the Sparc box to power fluctuations. This was on a standard > UPS > (APC BackUPS); once we upgraded to a smart UPS (and threatened the user with > bodily harm if she ever turned on a space heater anywhere near the server > again > ;) and the problems went away. You might try an upgraded UPS ( the APC > SmartUPS series are nice and come with software to control Solaris shutdown > automatically ). > > John Peacock > > ____________________Reply Separator____________________ > Subject: Re: Re[2]: WebCatalog keeps quiting on Solaris, and support > Author: (WebCatalog Talk) > Date: 4/26/2000 9:01 AM > > John, > > I have reinstalled it about 4 times (each on two different servers), I only > enabled triggers last week in an attempt to keep it running. The problem has > been ongoing since February. > > I have turned extended logging on and checked the error.txt file and have > found no information. > > Thank you for the suggestions. Too bad technical support won't respond. > > Dale > > -- > Dale Therio > +49 69 263 19977 office Dresdner Kleinwort Benson Research > +49 69 263 11379 fax Jürgen-Ponto-Platz 1 > +49 170 934 3610 mobile 60301 Frankfurt, Germany > > >> From: jpeacock@univpress.com >> Reply-To: (WebCatalog Talk) >> Date: Tue, 25 Apr 2000 09:30:30 >> To: (WebCatalog Talk) >> Subject: Re[2]: WebCatalog keeps quiting on Solaris, and support isn' >> >> >> Do you have any triggers enabled? That could be the problem. I would check >> there first. I am not running WebCat on Solaris (NT for production and Linux >> for testing), so I am reaching the limits of my diagnostic abilities. >> >> Have you turned up the Technical Support Information on the Preferences >> page? >> Set that to Extended and restart the server and see if anything shows up. >> Have you looked at the ErrorLog.txt file for any clues? >> >> John Peacock >> >> >> ____________________Reply Separator____________________ >> Subject: Re: WebCatalog keeps quiting on Solaris, and support isn't s >> Author: (WebCatalog Talk) >> Date: 4/25/2000 3:19 PM >> >> It even quits overnight when nothing is accessing the site. :( >> >> >> >> -- >> Dale Therio >> +49 69 263 19977 office Dresdner Kleinwort Benson Research >> +49 69 263 11379 fax Jürgen-Ponto-Platz 1 >> +49 170 934 3610 mobile 60301 Frankfurt, Germany >> >> >>> From: jpeacock@univpress.com >>> Reply-To: (WebCatalog Talk) >>> Date: Tue, 25 Apr 2000 09:12:50 >>> To: (WebCatalog Talk) >>> Subject: Re: WebCatalog keeps quiting on Solaris, and support isn't su >>> >>> >>> Here'a a suggestion: only use the TeaRoom site. Don't get involved in your >>> own >>> code. Just see if it still dies with TeaRoom; I'll bet it doesn't. If I am >>> right, it is _your_ template that is killing the server, but you need to do >>> this >>> testing to be sure. Don't access your own pages and see how long the site >>> stays >>> up. >>> >>> HTH >>> >>> John Peacock >>> >>> >>> ____________________Reply Separator____________________ >>> Subject: WebCatalog keeps quiting on Solaris, and support isn't suppo >>> Author: (WebCatalog Talk) >>> Date: 4/25/2000 10:58 AM >>> >>> The ongoing saga of WebCatalog constantly quitting under Solaris continues. >>> >>> Friday and Monday were holidays here in Germany and I sent emails to support >>> once again last Thursday describing the problem and what I have been doing >>> to try and find an answer myself. I hoped that there would be at least one >>> email waiting for me with suggestions this morning. >>> >>> Unfortunately there were no emails from SmithMicro. I guess I have gone past >>> my '4 days allowed' now and will have to start all over again even though >>> this problem as been ongoing since February. >>> >>> >>> Is anyone else out there running WebCatalog on Solaris? Anyone have any >>> ideas? Last week WebCatalog quit a number of times in less than 30 minutes. >>> This was with only a simply page (using [cart]) being executed occasionally >>> to see how long it would take to quit. >>> >>> then late last week I did yet another re-install and configured 4 triggers >>> which would simply execute a command to make sure WebCatalog was still >>> running and log that to a database. >>> >>> This last about 4 hours before quitting. All of this has been reported to >>> support@smithmicro.com And so far no suggestions. The machine is behind a >>> firewall so at this point I have no way of giving them direct access. >>> However, I have not received any suggestions of things to try or look for. >>> >>> -- >>> Dale Therio >>> +49 69 263 19977 office Dresdner Kleinwort Benson Research >>> +49 69 263 11379 fax Jürgen-Ponto-Platz 1 >>> +49 170 934 3610 mobile 60301 Frankfurt, Germany > > > ------------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list . > To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to > > ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Associated Messages, from the most recent to the oldest:

    
  1. Re[2]: Re[2]: WebCatalog keeps quiting on Solaris, and suppo (jpeacock@univpress.com 2000)
  2. Re: Re[2]: Re[2]: WebCatalog keeps quiting on Solaris, and suppo (dale@gmr.dresdner.net 2000)
John,Actually yes, this is on a Sparc. However, it is in our data center (controlled power, temperature etc). I don't have physical access to the box.We did get an error message this morning while trying to start it again.The error message was:# BEEP: localMapView == (char *)-1 errno = 24 Too many open files This is the first and only time we have ever gotten this message. got any ideas here? thank you for all your suggestions!Dale -- Dale Therio +49 69 263 19977 office Dresdner Kleinwort Benson Research +49 69 263 11379 fax Jürgen-Ponto-Platz 1 +49 170 934 3610 mobile 60301 Frankfurt, Germany > From: jpeacock@univpress.com > Reply-To: (WebCatalog Talk) > Date: Wed, 26 Apr 2000 08:36:29 > To: (WebCatalog Talk) > Subject: Re[2]: Re[2]: WebCatalog keeps quiting on Solaris, and suppo > > > The extended logging will not add anything to the ErrorLog.txt file; rather it > will append lines to WebCatalog.debug for each template served. Typically, > you > can catch bad templates by looking for the last template hit. > > One other thought occurs to me; are you running on a Sparc box? We had > scattered weird problems which turned out to be related to the extreme > sensitivity of the Sparc box to power fluctuations. This was on a standard > UPS > (APC BackUPS); once we upgraded to a smart UPS (and threatened the user with > bodily harm if she ever turned on a space heater anywhere near the server > again > ;) and the problems went away. You might try an upgraded UPS ( the APC > SmartUPS series are nice and come with software to control Solaris shutdown > automatically ). > > John Peacock > > ____________________Reply Separator____________________ > Subject: Re: Re[2]: WebCatalog keeps quiting on Solaris, and support > Author: (WebCatalog Talk) > Date: 4/26/2000 9:01 AM > > John, > > I have reinstalled it about 4 times (each on two different servers), I only > enabled triggers last week in an attempt to keep it running. The problem has > been ongoing since February. > > I have turned extended logging on and checked the error.txt file and have > found no information. > > Thank you for the suggestions. Too bad technical support won't respond. > > Dale > > -- > Dale Therio > +49 69 263 19977 office Dresdner Kleinwort Benson Research > +49 69 263 11379 fax Jürgen-Ponto-Platz 1 > +49 170 934 3610 mobile 60301 Frankfurt, Germany > > >> From: jpeacock@univpress.com >> Reply-To: (WebCatalog Talk) >> Date: Tue, 25 Apr 2000 09:30:30 >> To: (WebCatalog Talk) >> Subject: Re[2]: WebCatalog keeps quiting on Solaris, and support isn' >> >> >> Do you have any triggers enabled? That could be the problem. I would check >> there first. I am not running WebCat on Solaris (NT for production and Linux >> for testing), so I am reaching the limits of my diagnostic abilities. >> >> Have you turned up the Technical Support Information on the Preferences >> page? >> Set that to Extended and restart the server and see if anything shows up. >> Have you looked at the ErrorLog.txt file for any clues? >> >> John Peacock >> >> >> ____________________Reply Separator____________________ >> Subject: Re: WebCatalog keeps quiting on Solaris, and support isn't s >> Author: (WebCatalog Talk) >> Date: 4/25/2000 3:19 PM >> >> It even quits overnight when nothing is accessing the site. :( >> >> >> >> -- >> Dale Therio >> +49 69 263 19977 office Dresdner Kleinwort Benson Research >> +49 69 263 11379 fax Jürgen-Ponto-Platz 1 >> +49 170 934 3610 mobile 60301 Frankfurt, Germany >> >> >>> From: jpeacock@univpress.com >>> Reply-To: (WebCatalog Talk) >>> Date: Tue, 25 Apr 2000 09:12:50 >>> To: (WebCatalog Talk) >>> Subject: Re: WebCatalog keeps quiting on Solaris, and support isn't su >>> >>> >>> Here'a a suggestion: only use the TeaRoom site. Don't get involved in your >>> own >>> code. Just see if it still dies with TeaRoom; I'll bet it doesn't. If I am >>> right, it is _your_ template that is killing the server, but you need to do >>> this >>> testing to be sure. Don't access your own pages and see how long the site >>> stays >>> up. >>> >>> HTH >>> >>> John Peacock >>> >>> >>> ____________________Reply Separator____________________ >>> Subject: WebCatalog keeps quiting on Solaris, and support isn't suppo >>> Author: (WebCatalog Talk) >>> Date: 4/25/2000 10:58 AM >>> >>> The ongoing saga of WebCatalog constantly quitting under Solaris continues. >>> >>> Friday and Monday were holidays here in Germany and I sent emails to support >>> once again last Thursday describing the problem and what I have been doing >>> to try and find an answer myself. I hoped that there would be at least one >>> email waiting for me with suggestions this morning. >>> >>> Unfortunately there were no emails from SmithMicro. I guess I have gone past >>> my '4 days allowed' now and will have to start all over again even though >>> this problem as been ongoing since February. >>> >>> >>> Is anyone else out there running WebCatalog on Solaris? Anyone have any >>> ideas? Last week WebCatalog quit a number of times in less than 30 minutes. >>> This was with only a simply page (using [cart]) being executed occasionally >>> to see how long it would take to quit. >>> >>> then late last week I did yet another re-install and configured 4 triggers >>> which would simply execute a command to make sure WebCatalog was still >>> running and log that to a database. >>> >>> This last about 4 hours before quitting. All of this has been reported to >>> support@smithmicro.com And so far no suggestions. The machine is behind a >>> firewall so at this point I have no way of giving them direct access. >>> However, I have not received any suggestions of things to try or look for. >>> >>> -- >>> Dale Therio >>> +49 69 263 19977 office Dresdner Kleinwort Benson Research >>> +49 69 263 11379 fax Jürgen-Ponto-Platz 1 >>> +49 170 934 3610 mobile 60301 Frankfurt, Germany > > > ------------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list . > To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to > > ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to dale@gmr.dresdner.net

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