Re: 3rd request: What are SMSI's upgrade policies?

This WebDNA talk-list message is from

2003


It keeps the original formatting.
numero = 49388
interpreted = N
texte = >Just curious. Have you tried emailing the sales department directly? >I have noticed that emails posted in the later evenings 'sometimes' >get missed due to more posts coming in early in the day (usa time). No I have not tried emailing the sales department directly.When Doug got back from his trip he *specifically* asked if there were any more questions. Here is his exact quote as posted to the talk list:> I am back in the office if you have any other questions!So I asked my follow-up question immediately, on the list. And several people (but no one from SMSI) responded during the next day or two.The list did not have a lot of traffic on it during this time, and it really doesn't matter if the list had a lot of traffic or not, because when Doug suggested that we ask any follow-up questions, he should have been willing to look for those follow-up questions on the list, and then respond to them -- one way or another -- instead of leaving the follow-up questions unanswered.Most people would think that when a SMSI employee posts a reply like that to the list, and especially when other people contribute to the thread by asking the same or similar questions, SMSI would have enough of a sense of responsibility to actually respond to those issues, promptly and on the list where the questions were asked.But that's not what happened. -- Sincerely, Kenneth GromePS: My email address is kengrome@softhome.net until further notice.------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ Associated Messages, from the most recent to the oldest:

    
  1. Re: 3rd request: What are SMSI's upgrade policies? (Kenneth Grome 2003)
  2. Re: 3rd request: What are SMSI's upgrade policies? (Phillip Bonesteele 2003)
  3. Re: 3rd request: What are SMSI's upgrade policies? (Kenneth Grome 2003)
  4. Re: 3rd request: What are SMSI's upgrade policies? (Scott Anderson 2003)
  5. Re: 3rd request: What are SMSI's upgrade policies? (Kenneth Grome 2003)
  6. Re: 3rd request: What are SMSI's upgrade policies? (Charles Kline 2003)
  7. 3rd request: What are SMSI's upgrade policies? (Kenneth Grome 2003)
>Just curious. Have you tried emailing the sales department directly? >I have noticed that emails posted in the later evenings 'sometimes' >get missed due to more posts coming in early in the day (usa time). No I have not tried emailing the sales department directly.When Doug got back from his trip he *specifically* asked if there were any more questions. Here is his exact quote as posted to the Talk List:> I am back in the office if you have any other questions!So I asked my follow-up question immediately, on the list. And several people (but no one from SMSI) responded during the next day or two.The list did not have a lot of traffic on it during this time, and it really doesn't matter if the list had a lot of traffic or not, because when Doug suggested that we ask any follow-up questions, he should have been willing to look for those follow-up questions on the list, and then respond to them -- one way or another -- instead of leaving the follow-up questions unanswered.Most people would think that when a SMSI employee posts a reply like that to the list, and especially when other people contribute to the thread by asking the same or similar questions, SMSI would have enough of a sense of responsibility to actually respond to those issues, promptly and on the list where the questions were asked.But that's not what happened. -- Sincerely, Kenneth GromePS: My email address is kengrome@softhome.net until further notice.------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ Kenneth Grome

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