3rd request: What are SMSI's upgrade policies?

This WebDNA talk-list message is from

2003

It keeps the original formatting. numero = 49383
interpreted = N
texte = >>>>> Domain add-on price protection policy: If you have>>>>> purchased add-on domain licensing within 30 days>>>>> and wish to convert to an unlimited license, you>>>>> will receive 100% of your purchase price as a>>>>> credit towards the new license. Purchases beyond>>>>> 30 days will receive 50% credit towards the>>>>> unlimited license purchase.>>>>>>>> What about upgrades from a cheaper edition to a>>>> more expensive edition?>>>>>> I'm pretty sure this was answered - check the archives.>>> I think it was, you have a certain amount of time to>>> upgrade to a more expensive addition with a full-price>>> credit towards your new upgrade (30 days rings a bell) ->>> after that you get a 50% credit.>>>> If you CAREFULLY read the response given by Doug Deck>> above, you will see that he explains price protection>> only for the add-ons. There is nothing mentioned about>> pricing protection for the basic software package itself. >> So all SMSI offers (apparently) is 50% or 100% of the>> cost of the ADD-ONS as credit towards the upgrade ...>>>> Hmm.. guess yer right... I would assume the same, but>> who knows... there is no upgrade pricing listed for>> v5 -> v5 products on the upgrades page.>> Yes it would be interesting to know how much it will cost> to upgrade v5 eCommerce unlimited to v5 Enterprise> unlimited and other variation, now that 31 March has past.So far it's been more than two weeks since I first asked, yet I still do not have a clear answer. The client who was waiting for the answer finally got tired of waiting for me to get an answer from SMSI and now he gone with another more well-known and better supported software solution. Thanks for the support SMSI ... :(Is there anyone at SMSI who actually knows the full details regarding SMSI's upgrade policies and pricing -- and who is also willing (and able) to state the full details clearly and unambiguously? The client I lost was specifically interested in the costs of an upgrade from the one-domain commerce edition to the unlimited commerce edition, and also the credit given for the cost of each add-on, and when EACH of these credits (not just the add-on credit) is reduced, and by how much, and when these credits will no longer be given (when do they expire?).Sorry to have to ask again, but I do not want to lose another client because simple answers are not available when needed ...-- Sincerely,Kenneth GromePS: My email address is kengrome@softhome.net until further notice.-------------------------------------------------------------This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ Associated Messages, from the most recent to the oldest:

Re: 3rd request: What are SMSI's upgrade policies? (Kenneth Grome 2003)
Re: 3rd request: What are SMSI's upgrade policies? (Phillip Bonesteele 2003)
Re: 3rd request: What are SMSI's upgrade policies? (Kenneth Grome 2003)
Re: 3rd request: What are SMSI's upgrade policies? (Scott Anderson 2003)
Re: 3rd request: What are SMSI's upgrade policies? (Kenneth Grome 2003)
Re: 3rd request: What are SMSI's upgrade policies? (Charles Kline 2003)
3rd request: What are SMSI's upgrade policies? (Kenneth Grome 2003)

>>>>> Domain add-on price protection policy: If you have>>>>> purchased add-on domain licensing within 30 days>>>>> and wish to convert to an unlimited license, you>>>>> will receive 100% of your purchase price as a>>>>> credit towards the new license. Purchases beyond>>>>> 30 days will receive 50% credit towards the>>>>> unlimited license purchase.>>>>>>>> What about upgrades from a cheaper edition to a>>>> more expensive edition?>>>>>> I'm pretty sure this was answered - check the archives.>>> I think it was, you have a certain amount of time to>>> upgrade to a more expensive addition with a full-price>>> credit towards your new upgrade (30 days rings a bell) ->>> after that you get a 50% credit.>>>> If you CAREFULLY read the response given by Doug Deck>> above, you will see that he explains price protection>> only for the add-ons. There is nothing mentioned about>> pricing protection for the basic software package itself. >> So all SMSI offers (apparently) is 50% or 100% of the>> cost of the ADD-ONS as credit towards the upgrade ...>>>> Hmm.. guess yer right... I would assume the same, but>> who knows... there is no upgrade pricing listed for>> v5 -> v5 products on the upgrades page.>> Yes it would be interesting to know how much it will cost> to upgrade v5 eCommerce unlimited to v5 Enterprise> unlimited and other variation, now that 31 March has past.So far it's been more than two weeks since I first asked, yet I still do not have a clear answer. The client who was waiting for the answer finally got tired of waiting for me to get an answer from SMSI and now he gone with another more well-known and better supported software solution. Thanks for the support SMSI ... :(Is there anyone at SMSI who actually knows the full details regarding SMSI's upgrade policies and pricing -- and who is also willing (and able) to state the full details clearly and unambiguously? The client I lost was specifically interested in the costs of an upgrade from the one-domain commerce edition to the unlimited commerce edition, and also the credit given for the cost of each add-on, and when EACH of these credits (not just the add-on credit) is reduced, and by how much, and when these credits will no longer be given (when do they expire?).Sorry to have to ask again, but I do not want to lose another client because simple answers are not available when needed ...-- Sincerely,Kenneth GromePS: My email address is kengrome@softhome.net until further notice.-------------------------------------------------------------This message is sent to you because you are subscribed to the mailing list .To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ Kenneth Grome

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3rd request: What are SMSI's upgrade policies?

2003

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