Re: 3rd request: What are SMSI's upgrade policies?
This WebDNA talk-list message is from 2003
It keeps the original formatting.
numero = 49394
interpreted = N
texte = So, at the expense of a single phone call to sales, or even one email query, you would rather loose a client?In my opinion, this list exists primarily as a WebDNA developer resource. I would hope that anyone with a pressing question about specific pricing information would simply contact the sales dept. > -----Original Message----- > From: WebDNA Talk [mailto:WebDNA-Talk@talk.smithmicro.com]On Behalf Of > Kenneth Grome > Sent: Wednesday, April 09, 2003 7:01 PM > To: WebDNA Talk > Subject: Re: 3rd request: What are SMSI's upgrade policies? > > > >Just curious. Have you tried emailing the sales department directly? > >I have noticed that emails posted in the later evenings 'sometimes' > >get missed due to more posts coming in early in the day (usa time). > > > No I have not tried emailing the sales department directly. > > When Doug got back from his trip he *specifically* asked if there > were any more questions. Here is his exact quote as posted to the > talk list: > > > I am back in the office if you have any other questions! > > So I asked my follow-up question immediately, on the list. And > several people (but no one from SMSI) responded during the next day > or two. > > The list did not have a lot of traffic on it during this time, and it > really doesn't matter if the list had a lot of traffic or not, > because when Doug suggested that we ask any follow-up questions, he > should have been willing to look for those follow-up questions on the > list, and then respond to them -- one way or another -- instead of > leaving the follow-up questions unanswered. > > Most people would think that when a SMSI employee posts a reply like > that to the list, and especially when other people contribute to the > thread by asking the same or similar questions, SMSI would have > enough of a sense of responsibility to actually respond to those > issues, promptly and on the list where the questions were asked. > > But that's not what happened. > -- > > Sincerely, > Kenneth Grome > > PS: My email address is kengrome@softhome.net until further notice. > > ------------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list
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Associated Messages, from the most recent to the oldest:
So, at the expense of a single phone call to sales, or even one email query, you would rather loose a client?In my opinion, this list exists primarily as a WebDNA developer resource. I would hope that anyone with a pressing question about specific pricing information would simply contact the sales dept. > -----Original Message----- > From: WebDNA Talk [mailto:WebDNA-Talk@talk.smithmicro.com]On Behalf Of > Kenneth Grome > Sent: Wednesday, April 09, 2003 7:01 PM > To: WebDNA Talk > Subject: Re: 3rd request: What are SMSI's upgrade policies? > > > >Just curious. Have you tried emailing the sales department directly? > >I have noticed that emails posted in the later evenings 'sometimes' > >get missed due to more posts coming in early in the day (usa time). > > > No I have not tried emailing the sales department directly. > > When Doug got back from his trip he *specifically* asked if there > were any more questions. Here is his exact quote as posted to the > Talk List: > > > I am back in the office if you have any other questions! > > So I asked my follow-up question immediately, on the list. And > several people (but no one from SMSI) responded during the next day > or two. > > The list did not have a lot of traffic on it during this time, and it > really doesn't matter if the list had a lot of traffic or not, > because when Doug suggested that we ask any follow-up questions, he > should have been willing to look for those follow-up questions on the > list, and then respond to them -- one way or another -- instead of > leaving the follow-up questions unanswered. > > Most people would think that when a SMSI employee posts a reply like > that to the list, and especially when other people contribute to the > thread by asking the same or similar questions, SMSI would have > enough of a sense of responsibility to actually respond to those > issues, promptly and on the list where the questions were asked. > > But that's not what happened. > -- > > Sincerely, > Kenneth Grome > > PS: My email address is kengrome@softhome.net until further notice. > > ------------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list . > To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to > > Web Archive of this list is at: http://webdna.smithmicro.com/ ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/
Scott Anderson
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