Re: 3rd request: What are SMSI's upgrade policies?

This WebDNA talk-list message is from

2003


It keeps the original formatting.
numero = 49404
interpreted = N
texte = > ... > > The client I lost was specifically interested in the costs of an > upgrade from the one-domain commerce edition to the unlimited > commerce edition, and also the credit given for the cost of each > add-on, and when EACH of these credits (not just the add-on credit) > is reduced, and by how much, and when these credits will no longer be > given (when do they expire?). > > ... > > Sincerely, > Kenneth GromeThe specific scenario you describe as required by your client was answered by Doug's post on 3/26, i.e., Commerce w/ one domain upgrading to Commerce w/ unlimited domains. So if you applied the policy Doug provided, and they bought a Commerce license for $995 and a one domain secondary license for $50, total initial cost is $1,049. If they decided to upgrade the domain license to unlimited before 30 days, it would cost them $1,000-$50 additional, or $950 additional. If they made this decision after 30 days, they then get credited 50% of their initial domain license cost, which would be $1,000-$25, or $975 additional.The only scenario not yet addressed with a published policy is upgrading from one 5.0 Edition to a higher level 5.0 Edition, e.g., Commerce 5.0 to Enterprise 5.0. An upgrade policy for that scenario is being reviewed and will be published when it's approved. With the product out only two weeks, this seemed to be a scenario that was less immediate that the others, i.e., 4.5->5.0 upgrades, and domain license upgrades, that have been addressed, so we want to make sure this specific scenario of 5.0->5.0 Edition upgrades is well thought out.5.0 has only been available for two weeks and most clients I've ever dealt with are focused on what it is going to cost today to buy and implement a solution. I find it hard to believe that a business decision hinged on this one remaining piece and turned on a what if I bought the wrong Edition scenario pending information from a public talk list. I'd either re-focus the client on clearly identifying their needs so they purchased the right Edition to begin with, or pick up the phone and get my answer so I could make it a non-issue with the client ASAP. But then I'm motivated by doing whatever is necessary to meet the client's needs, being their business partner, and winning the deal ... Phil B.------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ Associated Messages, from the most recent to the oldest:

    
  1. Re: 3rd request: What are SMSI's upgrade policies? (Kenneth Grome 2003)
  2. Re: 3rd request: What are SMSI's upgrade policies? (Phillip Bonesteele 2003)
  3. Re: 3rd request: What are SMSI's upgrade policies? (Kenneth Grome 2003)
  4. Re: 3rd request: What are SMSI's upgrade policies? (Scott Anderson 2003)
  5. Re: 3rd request: What are SMSI's upgrade policies? (Kenneth Grome 2003)
  6. Re: 3rd request: What are SMSI's upgrade policies? (Charles Kline 2003)
  7. 3rd request: What are SMSI's upgrade policies? (Kenneth Grome 2003)
> ... > > The client I lost was specifically interested in the costs of an > upgrade from the one-domain commerce edition to the unlimited > commerce edition, and also the credit given for the cost of each > add-on, and when EACH of these credits (not just the add-on credit) > is reduced, and by how much, and when these credits will no longer be > given (when do they expire?). > > ... > > Sincerely, > Kenneth GromeThe specific scenario you describe as required by your client was answered by Doug's post on 3/26, i.e., Commerce w/ one domain upgrading to Commerce w/ unlimited domains. So if you applied the policy Doug provided, and they bought a Commerce license for $995 and a one domain secondary license for $50, total initial cost is $1,049. If they decided to upgrade the domain license to unlimited before 30 days, it would cost them $1,000-$50 additional, or $950 additional. If they made this decision after 30 days, they then get credited 50% of their initial domain license cost, which would be $1,000-$25, or $975 additional.The only scenario not yet addressed with a published policy is upgrading from one 5.0 Edition to a higher level 5.0 Edition, e.g., Commerce 5.0 to Enterprise 5.0. An upgrade policy for that scenario is being reviewed and will be published when it's approved. With the product out only two weeks, this seemed to be a scenario that was less immediate that the others, i.e., 4.5->5.0 upgrades, and domain license upgrades, that have been addressed, so we want to make sure this specific scenario of 5.0->5.0 Edition upgrades is well thought out.5.0 has only been available for two weeks and most clients I've ever dealt with are focused on what it is going to cost today to buy and implement a solution. I find it hard to believe that a business decision hinged on this one remaining piece and turned on a what if I bought the wrong Edition scenario pending information from a public Talk List. I'd either re-focus the client on clearly identifying their needs so they purchased the right Edition to begin with, or pick up the phone and get my answer so I could make it a non-issue with the client ASAP. But then I'm motivated by doing whatever is necessary to meet the client's needs, being their business partner, and winning the deal ... Phil B.------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ Phillip Bonesteele

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