Re: Webcat no longer supported?
This WebDNA talk-list message is from 2006
It keeps the original formatting.
numero = 67620
interpreted = N
texte = Maybe it's time for Jay Van Vark, Grant Hulbert, & the gang to bolt the wheels back on. On Jun 29, 2006, at 5:25 PM, Stuart Tremain wrote: > Simple answer: > > [QUOTE] > > Supported Product Matrix > > Below is a list of retail products supported by Smith Micro > Customer Support. If you do not see your product listed, it is not > supported by Smith Micro. > > [/QUOTE] > > WebDNA does not appear on the list, in fact it doesn't appear on > the page ! > > > > > > > > > Stuart Tremain > idfk web developments, sydney, australia > > > On 30 Jun 2006, at 12:40 AM, Alex McCombie wrote: > >> I sent an email to both sales and customer support at SMSI seeking >> explicit >> clarification regarding their intentions for support on a product >> they are >> still actively selling online. >> >> But in the meantime I did find some references to to webdna in their >> knowledge base (even though its not listed as a legitimate choice). >> >> http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/ >> std_adp.php >> ? >> p_sid=u5xkugbi&p_lva=&p_faqid=237&p_created=952706987&p_sp=cF9zcmNoPT >> EmcF9n >> cmlkc29ydD0mcF9yb3dfY250PTMzJnBfcHJvZF9sdmwxPTIwJnBfcHJvZF9sdmwyPX5hb >> nl_JnBf >> cGFnZT0x&p_li= >> >> If the link doesn't work it basically is the ONLY DNA record that >> has an >> "Updated" label (implying some recent change). >> Here is what is in their KB for DNA >> ================== >> Question >> How can I get support for SmithMicro products? >> >> Answer >> >> If you would like information about the products that we are >> currently >> supporting, please see our support policies page at >> http://www.smithmicro.com/support/policies.tpl. >> ================= >> >> >> I find the recent nature of the record and the text within it to >> be telling >> and troubling given that the product appears to have been removed >> from the >> list of supported products as far back as 6/9/06 (the last time the >> supported product list was updated). >> >> >> Like I said, I have requested specific clarification on this once >> and for >> all, got the useless automated response, and have subsequently >> replied to >> that as well to get my ticket out of the "waiting" bin. >> >> Alex >> >> >> >> >> >> On 6/29/06 8:02 AM, "Adam O'Connor"
wrote: >> >>> I may be out of the loop, but was looking for a number for >>> support and >>> noticed that SM isn't even supporting Webcatalog anymore. This >>> leads me >>> to believe that they are phasing it out. Meanwhile I got this >>> server >>> who's acting up. >>> >>> Anyone talk to a person at SM in the last year? >>> >>> >>> >>> ------------------------------------------------------------- >>> This message is sent to you because you are subscribed to >>> the mailing list . >>> To unsubscribe, E-mail to: >>> To switch to the DIGEST mode, E-mail to >>> >>> Web Archive of this list is at: http://webdna.smithmicro.com/ >> >> -- >> Alex McCombie >> . . . . . . . . . . . . . . . . . . . . . . . . . . . . >> Adventure Skies Interactive >> Box 124 >> Martville, NY 131111 >> p. 315 .233 .9403 >> e. Alex@AdventureSkies.com >> >> http://AdventureSkies.com >> >> >> >> >> ------------------------------------------------------------- >> This message is sent to you because you are subscribed to >> the mailing list . >> To unsubscribe, E-mail to: >> To switch to the DIGEST mode, E-mail to > digest@talk.smithmicro.com> >> Web Archive of this list is at: http://webdna.smithmicro.com/ > > > ------------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list . > To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to digest@talk.smithmicro.com> > Web Archive of this list is at: http://webdna.smithmicro.com/ > ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/
Associated Messages, from the most recent to the oldest:
Maybe it's time for Jay Van Vark, Grant Hulbert, & the gang to bolt the wheels back on. On Jun 29, 2006, at 5:25 PM, Stuart Tremain wrote: > Simple answer: > > [QUOTE] > > Supported Product Matrix > > Below is a list of retail products supported by Smith Micro > Customer Support. If you do not see your product listed, it is not > supported by Smith Micro. > > [/QUOTE] > > WebDNA does not appear on the list, in fact it doesn't appear on > the page ! > > > > > > > > > Stuart Tremain > idfk web developments, sydney, australia > > > On 30 Jun 2006, at 12:40 AM, Alex McCombie wrote: > >> I sent an email to both sales and customer support at SMSI seeking >> explicit >> clarification regarding their intentions for support on a product >> they are >> still actively selling online. >> >> But in the meantime I did find some references to to webdna in their >> knowledge base (even though its not listed as a legitimate choice). >> >> http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/ >> std_adp.php >> ? >> p_sid=u5xkugbi&p_lva=&p_faqid=237&p_created=952706987&p_sp=cF9zcmNoPT >> EmcF9n >> cmlkc29ydD0mcF9yb3dfY250PTMzJnBfcHJvZF9sdmwxPTIwJnBfcHJvZF9sdmwyPX5hb >> nl_JnBf >> cGFnZT0x&p_li= >> >> If the link doesn't work it basically is the ONLY DNA record that >> has an >> "Updated" label (implying some recent change). >> Here is what is in their KB for DNA >> ================== >> Question >> How can I get support for SmithMicro products? >> >> Answer >> >> If you would like information about the products that we are >> currently >> supporting, please see our support policies page at >> http://www.smithmicro.com/support/policies.tpl. >> ================= >> >> >> I find the recent nature of the record and the text within it to >> be telling >> and troubling given that the product appears to have been removed >> from the >> list of supported products as far back as 6/9/06 (the last time the >> supported product list was updated). >> >> >> Like I said, I have requested specific clarification on this once >> and for >> all, got the useless automated response, and have subsequently >> replied to >> that as well to get my ticket out of the "waiting" bin. >> >> Alex >> >> >> >> >> >> On 6/29/06 8:02 AM, "Adam O'Connor" wrote: >> >>> I may be out of the loop, but was looking for a number for >>> support and >>> noticed that SM isn't even supporting Webcatalog anymore. This >>> leads me >>> to believe that they are phasing it out. Meanwhile I got this >>> server >>> who's acting up. >>> >>> Anyone talk to a person at SM in the last year? >>> >>> >>> >>> ------------------------------------------------------------- >>> This message is sent to you because you are subscribed to >>> the mailing list . >>> To unsubscribe, E-mail to: >>> To switch to the DIGEST mode, E-mail to >>> >>> Web Archive of this list is at: http://webdna.smithmicro.com/ >> >> -- >> Alex McCombie >> . . . . . . . . . . . . . . . . . . . . . . . . . . . . >> Adventure Skies Interactive >> Box 124 >> Martville, NY 131111 >> p. 315 .233 .9403 >> e. Alex@AdventureSkies.com >> >> http://AdventureSkies.com >> >> >> >> >> ------------------------------------------------------------- >> This message is sent to you because you are subscribed to >> the mailing list . >> To unsubscribe, E-mail to: >> To switch to the DIGEST mode, E-mail to > digest@talk.smithmicro.com> >> Web Archive of this list is at: http://webdna.smithmicro.com/ > > > ------------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list . > To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to digest@talk.smithmicro.com> > Web Archive of this list is at: http://webdna.smithmicro.com/ > ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/
Pat McCormick
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