Re: Webcat no longer supported?

This WebDNA talk-list message is from

2006


It keeps the original formatting.
numero = 67622
interpreted = N
texte = Don't forget Ken Grome. -Adam O Pat McCormick wrote: > Maybe it's time for Jay Van Vark, Grant Hulbert, & the gang to bolt > the wheels back on. > > > On Jun 29, 2006, at 5:25 PM, Stuart Tremain wrote: > >> Simple answer: >> >> [QUOTE] >> >> Supported Product Matrix >> >> Below is a list of retail products supported by Smith Micro Customer >> Support. If you do not see your product listed, it is not supported >> by Smith Micro. >> >> [/QUOTE] >> >> WebDNA does not appear on the list, in fact it doesn't appear on the >> page ! >> >> >> >> >> >> >> >> >> Stuart Tremain >> idfk web developments, sydney, australia >> >> >> On 30 Jun 2006, at 12:40 AM, Alex McCombie wrote: >> >>> I sent an email to both sales and customer support at SMSI seeking >>> explicit >>> clarification regarding their intentions for support on a product >>> they are >>> still actively selling online. >>> >>> But in the meantime I did find some references to to webdna in their >>> knowledge base (even though its not listed as a legitimate choice). >>> >>> http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/std_adp.php >>> >>> ?p_sid=u5xkugbi&p_lva=&p_faqid=237&p_created=952706987&p_sp=cF9zcmNoPTEmcF9n >>> >>> cmlkc29ydD0mcF9yb3dfY250PTMzJnBfcHJvZF9sdmwxPTIwJnBfcHJvZF9sdmwyPX5hbnl_JnBf >>> >>> cGFnZT0x&p_li= >>> >>> If the link doesn't work it basically is the ONLY DNA record that >>> has an >>> "Updated" label (implying some recent change). >>> Here is what is in their KB for DNA >>> ================== >>> Question >>> How can I get support for SmithMicro products? >>> >>> Answer >>> >>> If you would like information about the products that we are currently >>> supporting, please see our support policies page at >>> http://www.smithmicro.com/support/policies.tpl. >>> ================= >>> >>> >>> I find the recent nature of the record and the text within it to be >>> telling >>> and troubling given that the product appears to have been removed >>> from the >>> list of supported products as far back as 6/9/06 (the last time the >>> supported product list was updated). >>> >>> >>> Like I said, I have requested specific clarification on this once >>> and for >>> all, got the useless automated response, and have subsequently >>> replied to >>> that as well to get my ticket out of the "waiting" bin. >>> >>> Alex >>> >>> >>> >>> >>> >>> On 6/29/06 8:02 AM, "Adam O'Connor" wrote: >>> >>>> I may be out of the loop, but was looking for a number for support and >>>> noticed that SM isn't even supporting Webcatalog anymore. This >>>> leads me >>>> to believe that they are phasing it out. Meanwhile I got this server >>>> who's acting up. >>>> >>>> Anyone talk to a person at SM in the last year? >>>> >>>> >>>> >>>> ------------------------------------------------------------- >>>> This message is sent to you because you are subscribed to >>>> the mailing list . >>>> To unsubscribe, E-mail to: >>>> To switch to the DIGEST mode, E-mail to >>>> >>>> Web Archive of this list is at: http://webdna.smithmicro.com/ >>> >>> --Alex McCombie >>> . . . . . . . . . . . . . . . . . . . . . . . . . . . . >>> Adventure Skies Interactive >>> Box 124 >>> Martville, NY 131111 >>> p. 315 .233 .9403 >>> e. Alex@AdventureSkies.com >>> >>> http://AdventureSkies.com >>> >>> >>> >>> >>> ------------------------------------------------------------- >>> This message is sent to you because you are subscribed to >>> the mailing list . >>> To unsubscribe, E-mail to: >>> To switch to the DIGEST mode, E-mail to >>> >>> Web Archive of this list is at: http://webdna.smithmicro.com/ >> >> >> ------------------------------------------------------------- >> This message is sent to you because you are subscribed to >> the mailing list . >> To unsubscribe, E-mail to: >> To switch to the DIGEST mode, E-mail to >> >> Web Archive of this list is at: http://webdna.smithmicro.com/ >> > > > ------------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list . > To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to > > Web Archive of this list is at: http://webdna.smithmicro.com/ ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ Associated Messages, from the most recent to the oldest:

    
  1. Re: Webcat no longer supported? ( Stuart Tremain 2006)
  2. Re: Webcat no longer supported? ( Chris 2006)
  3. Re: Webcat no longer supported? ( Donovan Brooke 2006)
  4. Re: Webcat no longer supported? ( HipCitySales 2006)
  5. Re: Webcat no longer supported? ( "Jesse Proudman" 2006)
  6. Re: Webcat no longer supported? ( Gary Krockover 2006)
  7. Re: Webcat no longer supported? ( Ross Markbreiter 2006)
  8. Re: Webcat no longer supported? ( "Bess Ho" 2006)
  9. Re: Webcat no longer supported? ( Adam O'Connor 2006)
  10. Re: Webcat no longer supported? ( "Bess Ho" 2006)
  11. Re: Webcat no longer supported? ( "Bess Ho" 2006)
  12. Re: Webcat no longer supported? ( "Bess Ho" 2006)
  13. Re: Webcat no longer supported? ( Donovan Brooke 2006)
  14. Re: Webcat no longer supported? ( Ross Markbreiter 2006)
  15. Re: Webcat no longer supported? ( "Brian B. Burton" 2006)
  16. Re: Webcat no longer supported? ( Ross Markbreiter 2006)
  17. Re: Webcat no longer supported? ( Donovan Brooke 2006)
  18. Re: Webcat no longer supported? ( Donovan Brooke 2006)
  19. Re: Webcat no longer supported? ( Jay Van Vark 2006)
  20. Re: Webcat no longer supported? ( Larry Hewitt 2006)
  21. Re: Webcat no longer supported? ( Adam O'Connor 2006)
  22. Re: Webcat no longer supported? ( Adam O'Connor 2006)
  23. Re: Webcat no longer supported? ( "Dan Strong" 2006)
  24. Re: Webcat no longer supported? ( Jay Van Vark 2006)
  25. Re: Webcat no longer supported? ( "Dan Strong" 2006)
  26. Re: Webcat no longer supported? ( Jay Van Vark 2006)
  27. Re: Webcat no longer supported? ( Grant Hulbert 2006)
  28. Re: Webcat no longer supported? ( John Peacock 2006)
  29. Re: Webcat no longer supported? ( Jesse Proudman 2006)
  30. Re: Webcat no longer supported? ( "Dan Strong" 2006)
  31. Re: Webcat no longer supported? ( Matthew Bohne 2006)
  32. Re: Webcat no longer supported? ( Dale Lists 2006)
  33. Re: Webcat no longer supported? ( Donovan Brooke 2006)
  34. Re: Webcat no longer supported? ( Donovan Brooke 2006)
  35. Re: Webcat no longer supported? ( Terry Wilson 2006)
  36. Re: Webcat no longer supported? ( Matthew Bohne 2006)
  37. Re: Webcat no longer supported? ( Steve Craig 2006)
  38. Re: Webcat no longer supported? ( Chris 2006)
  39. Re: [ot] New List. Was: Re: Webcat no longer supported? ( "Dan Strong" 2006)
  40. Re: [ot] New List. Was: Re: Webcat no longer supported? ( Donovan Brooke 2006)
  41. Re: Webcat no longer supported? ( Jesse Proudman 2006)
  42. Re: Webcat no longer supported? ( Dale Lists 2006)
  43. Re: Webcat no longer supported? ( Jesse Proudman 2006)
  44. Re: Webcat no longer supported? ( "Bess Ho" 2006)
  45. Re: Webcat no longer supported? ( "Bess Ho" 2006)
  46. Re: Webcat no longer supported? ( "Bess Ho" 2006)
  47. Re: [ot] New List. Was: Re: Webcat no longer supported? ( Gary Krockover 2006)
  48. Re: [ot] New List. Was: Re: Webcat no longer supported? ( Stuart Tremain 2006)
  49. Re: [ot] New List. Was: Re: Webcat no longer supported? ( Pat McCormick 2006)
  50. Re: [ot] New List. Was: Re: Webcat no longer supported? ( Donovan Brooke 2006)
  51. [ot] New List. Was: Re: Webcat no longer supported? ( Jesse Proudman 2006)
  52. Re: Webcat no longer supported? ( David Cate 2006)
  53. Re: Webcat no longer supported? ( Donovan Brooke 2006)
  54. Re: Webcat no longer supported? ( Alex McCombie 2006)
  55. Re: Webcat no longer supported? ( "Dan Strong" 2006)
  56. Re: Webcat no longer supported? ( Terry Wilson 2006)
  57. Re: Webcat no longer supported? ( Donovan Brooke 2006)
  58. Re: Webcat no longer supported? ( Alex McCombie 2006)
  59. Re: Webcat no longer supported? ( Jay Van Vark 2006)
  60. Re: Webcat no longer supported? ( Adam O'Connor 2006)
  61. Re: Webcat no longer supported? ( John Peacock 2006)
  62. Re: Webcat no longer supported? ( Adam O'Connor 2006)
  63. Re: Webcat no longer supported? ( John Peacock 2006)
  64. Re: Webcat no longer supported? ( Donovan Brooke 2006)
  65. Re: Webcat no longer supported? ( Pat McCormick 2006)
  66. Re: Webcat no longer supported? ( "Dan Strong" 2006)
  67. Re: Webcat no longer supported? ( Adam O'Connor 2006)
  68. Re: Webcat no longer supported? ( Donovan Brooke 2006)
  69. Re: Webcat no longer supported? ( Adam O'Connor 2006)
  70. Re: Webcat no longer supported? ( "Dan Strong" 2006)
  71. Re: Webcat no longer supported? ( Pat McCormick 2006)
  72. Re: Webcat no longer supported? ( Stuart Tremain 2006)
  73. Re: Webcat no longer supported? ( Donovan Brooke 2006)
  74. Re: Webcat no longer supported? ( Alex McCombie 2006)
  75. Re: Webcat no longer supported? ( "Dan Strong" 2006)
  76. Re: Webcat no longer supported? ( Alex McCombie 2006)
  77. Webcat no longer supported? ( Adam O'Connor 2006)
Don't forget Ken Grome. -Adam O Pat McCormick wrote: > Maybe it's time for Jay Van Vark, Grant Hulbert, & the gang to bolt > the wheels back on. > > > On Jun 29, 2006, at 5:25 PM, Stuart Tremain wrote: > >> Simple answer: >> >> [QUOTE] >> >> Supported Product Matrix >> >> Below is a list of retail products supported by Smith Micro Customer >> Support. If you do not see your product listed, it is not supported >> by Smith Micro. >> >> [/QUOTE] >> >> WebDNA does not appear on the list, in fact it doesn't appear on the >> page ! >> >> >> >> >> >> >> >> >> Stuart Tremain >> idfk web developments, sydney, australia >> >> >> On 30 Jun 2006, at 12:40 AM, Alex McCombie wrote: >> >>> I sent an email to both sales and customer support at SMSI seeking >>> explicit >>> clarification regarding their intentions for support on a product >>> they are >>> still actively selling online. >>> >>> But in the meantime I did find some references to to webdna in their >>> knowledge base (even though its not listed as a legitimate choice). >>> >>> http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/std_adp.php >>> >>> ?p_sid=u5xkugbi&p_lva=&p_faqid=237&p_created=952706987&p_sp=cF9zcmNoPTEmcF9n >>> >>> cmlkc29ydD0mcF9yb3dfY250PTMzJnBfcHJvZF9sdmwxPTIwJnBfcHJvZF9sdmwyPX5hbnl_JnBf >>> >>> cGFnZT0x&p_li= >>> >>> If the link doesn't work it basically is the ONLY DNA record that >>> has an >>> "Updated" label (implying some recent change). >>> Here is what is in their KB for DNA >>> ================== >>> Question >>> How can I get support for SmithMicro products? >>> >>> Answer >>> >>> If you would like information about the products that we are currently >>> supporting, please see our support policies page at >>> http://www.smithmicro.com/support/policies.tpl. >>> ================= >>> >>> >>> I find the recent nature of the record and the text within it to be >>> telling >>> and troubling given that the product appears to have been removed >>> from the >>> list of supported products as far back as 6/9/06 (the last time the >>> supported product list was updated). >>> >>> >>> Like I said, I have requested specific clarification on this once >>> and for >>> all, got the useless automated response, and have subsequently >>> replied to >>> that as well to get my ticket out of the "waiting" bin. >>> >>> Alex >>> >>> >>> >>> >>> >>> On 6/29/06 8:02 AM, "Adam O'Connor" wrote: >>> >>>> I may be out of the loop, but was looking for a number for support and >>>> noticed that SM isn't even supporting Webcatalog anymore. This >>>> leads me >>>> to believe that they are phasing it out. Meanwhile I got this server >>>> who's acting up. >>>> >>>> Anyone talk to a person at SM in the last year? >>>> >>>> >>>> >>>> ------------------------------------------------------------- >>>> This message is sent to you because you are subscribed to >>>> the mailing list . >>>> To unsubscribe, E-mail to: >>>> To switch to the DIGEST mode, E-mail to >>>> >>>> Web Archive of this list is at: http://webdna.smithmicro.com/ >>> >>> --Alex McCombie >>> . . . . . . . . . . . . . . . . . . . . . . . . . . . . >>> Adventure Skies Interactive >>> Box 124 >>> Martville, NY 131111 >>> p. 315 .233 .9403 >>> e. Alex@AdventureSkies.com >>> >>> http://AdventureSkies.com >>> >>> >>> >>> >>> ------------------------------------------------------------- >>> This message is sent to you because you are subscribed to >>> the mailing list . >>> To unsubscribe, E-mail to: >>> To switch to the DIGEST mode, E-mail to >>> >>> Web Archive of this list is at: http://webdna.smithmicro.com/ >> >> >> ------------------------------------------------------------- >> This message is sent to you because you are subscribed to >> the mailing list . >> To unsubscribe, E-mail to: >> To switch to the DIGEST mode, E-mail to >> >> Web Archive of this list is at: http://webdna.smithmicro.com/ >> > > > ------------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list . > To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to > > Web Archive of this list is at: http://webdna.smithmicro.com/ ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ Adam O'Connor

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