Re: Smith Micro - no competition
This WebDNA talk-list message is from 2000
It keeps the original formatting.
numero = 26589
interpreted = N
texte = >I will find out what specifically I can talk about and let everyone >know what I can...Thanks, Jay, we need to hear all that we can.Public companies pre-announce products all the time in order to help developers plan and also to promote their upcoming product. It's generally not a competitive threat if the release is imminent since a competitor couldn't realistically develop rival features overnight, so it makes one wonder if 4.0 is coming soon or far off. Plus, there are features that other products currently have (such as MGI's apparently better security, Lasso Studio for Dreamweaver or Tango Objects for Dreamweaver) and I would expect that it would be in SM's best interest to at least say that they're going to offer similar or better features in WebCat since these competitor features may lead WebCat users to the competition right now.I would think that SM could at least provide a list of bug-fixes and address some of the items that are on this list time and time again like WebCat security concerns, Ken Grome's multi-character string replacement (yes, we all want it), and others.Also, SM should announce what they're doing, in concrete terms, about improving customer support and responsiveness to bug fixes and feature requests (e.g., we've hired 5 more support folks, 5 more developers, and implemented such and such policies...). None of this would compromise information that a competitor could use, but it would go along way to shore up the waning confidence that many WebCat users and loyalists have at this point.I hope that the SM decision-makers realize that there's at least as much risk in not providing information as there is in providing information. Information is king. Look at sites like blueworld.com or pervasive.com and you'll be overwhelmed with information about their products, how they compare with the competition, white papers, etc. The Smith Micro site, even with the redesign, offers so little information about WebCatalog compared to what it is capable of doing. There's no more information than you'd find on a product page in an online store like outpost.com. How are people supposed to learn about the power of WebCat? Incidentally, I had a friend who went to MacWorld this month and so I asked her to stop by the Smith MIcro booth. She said she went there and it was un-staffed. Quite a statement.I'm not trying to slam SM or WebCat since I like the product and want to see it and Smith Micro storm the industry and be a huge success story. However, I would think it should be quite clear from this talk list that the WebCat loyalists are at a minimum feeling very neglected, at a maximum feeling scared since they are developing business based on SM products, and in any case evaluating other products. I would think it would be in SM's best interest to keep this group happy. The people on this list serve as the mouthpiece for Smith-Micro. The question is what does Smith Micro want to come out of the bullhorn? Brian Wachter Stoneport Technologies, LLC (207) 772-3826 ------------------------------------------------------------- Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server. To end your Mail problems go to
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Associated Messages, from the most recent to the oldest:
>I will find out what specifically I can talk about and let everyone >know what I can...Thanks, Jay, we need to hear all that we can.Public companies pre-announce products all the time in order to help developers plan and also to promote their upcoming product. It's generally not a competitive threat if the release is imminent since a competitor couldn't realistically develop rival features overnight, so it makes one wonder if 4.0 is coming soon or far off. Plus, there are features that other products currently have (such as MGI's apparently better security, Lasso Studio for Dreamweaver or Tango Objects for Dreamweaver) and I would expect that it would be in SM's best interest to at least say that they're going to offer similar or better features in WebCat since these competitor features may lead WebCat users to the competition right now.I would think that SM could at least provide a list of bug-fixes and address some of the items that are on this list time and time again like WebCat security concerns, Ken Grome's multi-character string replacement (yes, we all want it), and others.Also, SM should announce what they're doing, in concrete terms, about improving customer support and responsiveness to bug fixes and feature requests (e.g., we've hired 5 more support folks, 5 more developers, and implemented such and such policies...). None of this would compromise information that a competitor could use, but it would go along way to shore up the waning confidence that many WebCat users and loyalists have at this point.I hope that the SM decision-makers realize that there's at least as much risk in not providing information as there is in providing information. Information is king. Look at sites like blueworld.com or pervasive.com and you'll be overwhelmed with information about their products, how they compare with the competition, white papers, etc. The Smith Micro site, even with the redesign, offers so little information about WebCatalog compared to what it is capable of doing. There's no more information than you'd find on a product page in an online store like outpost.com. How are people supposed to learn about the power of WebCat? Incidentally, I had a friend who went to MacWorld this month and so I asked her to stop by the Smith MIcro booth. She said she went there and it was un-staffed. Quite a statement.I'm not trying to slam SM or WebCat since I like the product and want to see it and Smith Micro storm the industry and be a huge success story. However, I would think it should be quite clear from this Talk List that the WebCat loyalists are at a minimum feeling very neglected, at a maximum feeling scared since they are developing business based on SM products, and in any case evaluating other products. I would think it would be in SM's best interest to keep this group happy. The people on this list serve as the mouthpiece for Smith-Micro. The question is what does Smith Micro want to come out of the bullhorn? Brian Wachter Stoneport Technologies, LLC (207) 772-3826 ------------------------------------------------------------- Brought to you by CommuniGate Pro - The Buzz Word Compliant Messaging Server. To end your Mail problems go to .This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to
Brian Wachter
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