Re: WebDNA 6
This WebDNA talk-list message is from 2004
It keeps the original formatting.
numero = 56139
interpreted = N
texte = Palle, I appreciate your comments. There's always a delicate line to watch when we respond to talk list messages. On one side, we get lambasted if we don't share any information and remain silent as the banter escalates and questions go unanswered on the list. On the other side, we risk a misunderstanding when we do respond so early in a product cycle. Such seems to be the case here. WebDNA v6.0 is available, the feature set is now known, and there is special pricing that has been shared. As for crossgrades, there was a time that crossgrades cost a significant amount of money. This was largely due to the fact that serial numbers could not be "retired", thus were still valid after the migration. So how much is a second license worth? The crossgrade fee was the answer. We now can retire a serial number, so the only crossgrade cost is a nominal fee ($200) to do the housework.=20 You mention "revoking" unlimited domains. No such thing ever happened. Unlimited domains are still and will always be available. What we did was design a lower cost of entry and lower upgrade price for those who did not need unlimited domains. Upgrades historically have sold for as much as $1295, and most were in the $995 range. A single domain upgrade is $495, and we often run promotions for the unlimited domain upgrade at $995. Just trying to set the record straight. Sometimes you have to dance on that delicate line! Doug -----Original Message----- From: WebDNA Talk [mailto:WebDNA-Talk@talk.smithmicro.com] On Behalf Of Palle Bo Nielsen Sent: Tuesday, February 17, 2004 8:28 AM To: WebDNA Talk Subject: Re: WebDNA 6 Dear Doug, Several Smith Micro (SM) employees has in writing on this TalkList and=20 by email explained that the 5.2 release was imminent and it would=20 include MySQL support and bug fixes and would be a free release. So the=20 facts is that employees of SM HAS indeed releases such information to=20 the TalkList. I also care about the methods you are using to sell the software as=20 stated in my previous mail to this TalkList. Crossgrade politics which=20 changes back and forth. Revoking the unlimited domains license.=20 Bypassing existing customers purchase etc. I really need some facts on=20 the table that you actually respect your existing customers and care=20 for them to be able to keep them. I don't see such behavior at all. But again that's your choice and you must take the consequences of such=20 actions. And I am just afraid that your actions will make the boat sink=20 even deeper and that's bad for you and your customers. Thinking out loud here, since I would like to see a better solution for=20 this issue. It seem to backfire every time your release, what you call=20 major upgrades. So give me some feedback on this issue. Palle On 17/2-2004, at 17.15, Doug Deck wrote: > Decisions about products in development are made throughout the > development cycle in response to various factors. Until a press=20 > release > is made available to the public announcing the launch of a new product, > details such as feature set, market position, upgrade cost, etc. can > only be speculated. Today we announced the release of WebDNA v6.0 and > all of the details regarding it. Prior to this announcement, there has > been no other such announcement that would stand in conflict. > > There will be a 5.1 patch available containing bug fixes in the next=20 > few > weeks. I'll let you know as soon as it's available. > > Doug > > -----Original Message----- > From: WebDNA Talk [mailto:WebDNA-Talk@talk.smithmicro.com] On Behalf Of > Palle Bo Nielsen > Sent: Tuesday, February 17, 2004 8:12 AM > To: WebDNA Talk > Subject: Re: WebDNA 6 > > Hi Nitai and Smith Micro, > > I could not agree more about the right boat... > > I upgraded from 4.x til 5.x with unlim. domains for 1.000. Now I need > to cash up with an additional 500 for version 6. If I stayed at version > 4 I can now upgrade to 6 for 1.000 incl. unlim. domains. That is like > ####### on your version 5 customers. > > I seem to remember SM stating that 5.2 would be the next release and it > would be available free for 5.x users incl. the MySQL support. That did > NOT happen and where are all the 5.x bug-fixes for version 5.x users? > > I seem to remember that SM took the unlim. domains out of the product > from 4.x to 5.x and made us pay additional 500. > > I seem to remember that SM called the new Mac OS X version a Unix > version earlier and made us pay 500 to cross grade. Now its a Mac > version again. > > What is happening here... > > I start to ask myself why I keep on letting SM do this to me as a loyal > customer. I like the product but I don't like to be fooled. So as Notai > wrote "I really start asking myself if I am in the right boat!!!!!!" <- > I could not agree more. This feels like a sinking boat not worth > spending any more money on. > > A clarification from SM would be appreciated. > > Sorry about my mood... > > Palle > > > > On 17/2-2004, at 17.00, Nitai @ ComputerOil wrote: > >> On 17/2/04 4:22 PM, "Donovan Brooke"
wrote: >> >>> Well, it looks to be shipping! >>> I must have missed something? >>> >>> http://webdna.smithmicro.net/ >> >> With all due to respect for SMSI and WebDNA, BUT paying another $500 >> for a >> update to 6.0, which actually just adds the MySQL native support and >> most of >> us just paid $1000 for a commerce/unlimited domain update from 4.5.x >> to 5.x. >> I realy start to ask myself if I am in the right boat!!!!!!!! >> >> Nitai >> >> -- >> Redakto - Content Management that simply works >> Content Management & eBusiness Systems >> >> ComputerOil(r) AG >> Dammstrasse 7 >> 5400 Baden / Switzerland >> Telefon +41 (0)844 44 55 66 >> >> info@computeroil.com >> http://computeroil.com >> >> >> >> >> >> ------------------------------------------------------------- >> This message is sent to you because you are subscribed to >> the mailing list . >> To unsubscribe, E-mail to: >> To switch to the DIGEST mode, E-mail to >> >> Web Archive of this list is at: http://webdna.smithmicro.com/ >> >> > > -- > Venlig hilsen > Palle B. Nielsen (PowerPalle) > http://www.macnyt.dk/ > > > ------------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list . > To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to > > Web Archive of this list is at: http://webdna.smithmicro.com/ > > > ------------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list . > To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to=20 > > Web Archive of this list is at: http://webdna.smithmicro.com/ > > -- Venlig hilsen Palle B. Nielsen (PowerPalle) http://www.macnyt.dk/ ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/
Associated Messages, from the most recent to the oldest:
Palle, I appreciate your comments. There's always a delicate line to watch when we respond to Talk List messages. On one side, we get lambasted if we don't share any information and remain silent as the banter escalates and questions go unanswered on the list. On the other side, we risk a misunderstanding when we do respond so early in a product cycle. Such seems to be the case here. WebDNA v6.0 is available, the feature set is now known, and there is special pricing that has been shared. As for crossgrades, there was a time that crossgrades cost a significant amount of money. This was largely due to the fact that serial numbers could not be "retired", thus were still valid after the migration. So how much is a second license worth? The crossgrade fee was the answer. We now can retire a serial number, so the only crossgrade cost is a nominal fee ($200) to do the housework.=20 You mention "revoking" unlimited domains. No such thing ever happened. Unlimited domains are still and will always be available. What we did was design a lower cost of entry and lower upgrade price for those who did not need unlimited domains. Upgrades historically have sold for as much as $1295, and most were in the $995 range. A single domain upgrade is $495, and we often run promotions for the unlimited domain upgrade at $995. Just trying to set the record straight. Sometimes you have to dance on that delicate line! Doug -----Original Message----- From: WebDNA Talk [mailto:WebDNA-Talk@talk.smithmicro.com] On Behalf Of Palle Bo Nielsen Sent: Tuesday, February 17, 2004 8:28 AM To: WebDNA Talk Subject: Re: WebDNA 6 Dear Doug, Several Smith Micro (SM) employees has in writing on this TalkList and=20 by email explained that the 5.2 release was imminent and it would=20 include MySQL support and bug fixes and would be a free release. So the=20 facts is that employees of SM HAS indeed releases such information to=20 the TalkList. I also care about the methods you are using to sell the software as=20 stated in my previous mail to this TalkList. Crossgrade politics which=20 changes back and forth. Revoking the unlimited domains license.=20 Bypassing existing customers purchase etc. I really need some facts on=20 the table that you actually respect your existing customers and care=20 for them to be able to keep them. I don't see such behavior at all. But again that's your choice and you must take the consequences of such=20 actions. And I am just afraid that your actions will make the boat sink=20 even deeper and that's bad for you and your customers. Thinking out loud here, since I would like to see a better solution for=20 this issue. It seem to backfire every time your release, what you call=20 major upgrades. So give me some feedback on this issue. Palle On 17/2-2004, at 17.15, Doug Deck wrote: > Decisions about products in development are made throughout the > development cycle in response to various factors. Until a press=20 > release > is made available to the public announcing the launch of a new product, > details such as feature set, market position, upgrade cost, etc. can > only be speculated. Today we announced the release of WebDNA v6.0 and > all of the details regarding it. Prior to this announcement, there has > been no other such announcement that would stand in conflict. > > There will be a 5.1 patch available containing bug fixes in the next=20 > few > weeks. I'll let you know as soon as it's available. > > Doug > > -----Original Message----- > From: WebDNA Talk [mailto:WebDNA-Talk@talk.smithmicro.com] On Behalf Of > Palle Bo Nielsen > Sent: Tuesday, February 17, 2004 8:12 AM > To: WebDNA Talk > Subject: Re: WebDNA 6 > > Hi Nitai and Smith Micro, > > I could not agree more about the right boat... > > I upgraded from 4.x til 5.x with unlim. domains for 1.000. Now I need > to cash up with an additional 500 for version 6. If I stayed at version > 4 I can now upgrade to 6 for 1.000 incl. unlim. domains. That is like > ####### on your version 5 customers. > > I seem to remember SM stating that 5.2 would be the next release and it > would be available free for 5.x users incl. the MySQL support. That did > NOT happen and where are all the 5.x bug-fixes for version 5.x users? > > I seem to remember that SM took the unlim. domains out of the product > from 4.x to 5.x and made us pay additional 500. > > I seem to remember that SM called the new Mac OS X version a Unix > version earlier and made us pay 500 to cross grade. Now its a Mac > version again. > > What is happening here... > > I start to ask myself why I keep on letting SM do this to me as a loyal > customer. I like the product but I don't like to be fooled. So as Notai > wrote "I really start asking myself if I am in the right boat!!!!!!" <- > I could not agree more. This feels like a sinking boat not worth > spending any more money on. > > A clarification from SM would be appreciated. > > Sorry about my mood... > > Palle > > > > On 17/2-2004, at 17.00, Nitai @ ComputerOil wrote: > >> On 17/2/04 4:22 PM, "Donovan Brooke" wrote: >> >>> Well, it looks to be shipping! >>> I must have missed something? >>> >>> http://webdna.smithmicro.net/ >> >> With all due to respect for SMSI and WebDNA, BUT paying another $500 >> for a >> update to 6.0, which actually just adds the MySQL native support and >> most of >> us just paid $1000 for a commerce/unlimited domain update from 4.5.x >> to 5.x. >> I realy start to ask myself if I am in the right boat!!!!!!!! >> >> Nitai >> >> -- >> Redakto - Content Management that simply works >> Content Management & eBusiness Systems >> >> ComputerOil(r) AG >> Dammstrasse 7 >> 5400 Baden / Switzerland >> Telefon +41 (0)844 44 55 66 >> >> info@computeroil.com >> http://computeroil.com >> >> >> >> >> >> ------------------------------------------------------------- >> This message is sent to you because you are subscribed to >> the mailing list . >> To unsubscribe, E-mail to: >> To switch to the DIGEST mode, E-mail to >> >> Web Archive of this list is at: http://webdna.smithmicro.com/ >> >> > > -- > Venlig hilsen > Palle B. Nielsen (PowerPalle) > http://www.macnyt.dk/ > > > ------------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list . > To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to > > Web Archive of this list is at: http://webdna.smithmicro.com/ > > > ------------------------------------------------------------- > This message is sent to you because you are subscribed to > the mailing list . > To unsubscribe, E-mail to: > To switch to the DIGEST mode, E-mail to=20 > > Web Archive of this list is at: http://webdna.smithmicro.com/ > > -- Venlig hilsen Palle B. Nielsen (PowerPalle) http://www.macnyt.dk/ ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/ ------------------------------------------------------------- This message is sent to you because you are subscribed to the mailing list . To unsubscribe, E-mail to: To switch to the DIGEST mode, E-mail to Web Archive of this list is at: http://webdna.smithmicro.com/
"Doug Deck"
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